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Free AVG Problems


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#1 clothkitty

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Posted 19 November 2014 - 12:07 PM

Hi My father runs the free version of AVG on his laptop which is running Windows 7 and has a number of issues.

 

1. The AVG is curretnly showing as off. When you try to activate it nothing happens - the button does not change nor are any error messages thrown up.

 

2. He is not able to uninstall the AVG from the uninstall option on the control panel - again when the uninstall option is pressed nothing happens.

 

3. He is not able to download the new free AVG from the website as it says he is running it already.

 

Caught in a bit of a loop and I am concerned he is very open to viruses etc. Also to my knowledge he has never scanned for malware - what is best option for this.

 

In addition whenever he installs updates from MS he has issues restarting his laptop afterwards it seems to cause problems for AVG and he has been advise by my borther in the past to restore the machine to an earlier point which clears the problem but I am not sure if he is up to date on MS updates or if this has caused the bigger problem with AVG. 

 

Is this a known problem? 



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#2 buddy215

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Posted 19 November 2014 - 12:56 PM

Welcome to BC !

Could be corrupted files or malware....or both

 

Choose the AVG uninstaller based on the AVG version presently installed on the computer from the link below. It would be best to shut down AVG until its removal and

recommended scans are completed. AVG | Download tools and utilities

 

Use the programs below to remove the junkware that AVG installs as well as other adware and possibly malware that is causing the problem.

 

  • download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars...especially Yahoo.

You may see Google Tool Bar being offered. You can choose to download and use the portable version and avoid any chance

of installing an unwanted toolbar.  

CCleaner - PC Optimization and Cleaning - Free Download

Piriform - How to run CCleaner from a USB drive

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR REVIEW.

 

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

 

Hold down Control and click on this link to open ESET OnlineScan in a new window.

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

 

After completing the scans above I would like to see the list of programs installed on the computer.

Open CCleaner and click on Tools. Choose Uninstall. At the bottom that page you will see a button when clicked on will allow you

to copy and paste the list of programs installed on your computer back here. Please do that.


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#3 quietman7

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Posted 19 November 2014 - 02:30 PM

Moved to the appropriate forum for performing scans and checking for malware.
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