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Lots of Problems..?


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#1 cgccook9

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Posted 19 November 2014 - 10:16 AM

Well, basically ever since I got this stupid computer, I've been having problems with the internet. Sometimes, complete webpages will not open up (refreshing them does nothing, it loads for a little bit and then stops with the page still fully unloaded). Other times, the website will load, but only the bottom part will (?) the actual article or body of the website is completely missing. On Gmail specifically, it's very hard to get anything done as the webpage will stop responding. It's always Gmail too, every time I get on it on Internet Explorer it does this. Sometimes videos on Youtube will not play, it shows a black screen and nothing else. Sometimes links on google will not open up. Also, on this website, I will sign in but as soon as I click on forums, it tells me I don't have access because I'm signed out (which I'm not)! I mean, this is a brand new computer (I only got it in August) it shouldn't have problems like this!! But I don't even know where to start.
Help would be greatly appreciated.

Edited by cgccook9, 19 November 2014 - 10:26 AM.


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#2 boopme

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Posted 26 November 2014 - 07:31 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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