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Failed Windows Update


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#1 vivienne

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Posted 19 November 2014 - 05:38 AM

I decided to do a Windows Update as it was suggested it could help as I can't now watch videos that have been posted in Facebook. I don't normally do that as it appears to be updating automatically. It wouldn't update so I checked the update history and found that a particular update had been failing to update since 2011! I would appreciate advice as to why it isn't updating and how I can get it to update. The update is Windows 7 Service Pack 1 for x64-based Systems (KB976932) Error details: Code 80073712. When I check the error details it doesn't give an error code of 80073712 so I can't find out what to do. Any help would be appreciated.



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#2 dc3

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Posted 19 November 2014 - 01:05 PM

Please download and run the Download Readiness Tool.


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#3 vivienne

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Posted 20 November 2014 - 11:47 AM

I did what you suggested and was hopeful it would work. It took quite a long time to download it and install it and in update it shows that Hotfix for Windows KB947821 has downloaded successful.  I thought it was going to work because when I have tried recently it showed 0% data downloaded and 0% left to download and after I had downloaded your suggestion it stayed on that for a while and then changed to 19% downloaded then 24% and keeps sticking at that. Any more suggestions welcome. I suppose it has not been updating for a long time now so perhaps won't matter if it never downloads but it would be preferable if it would. I tried restarting the computer.






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