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Windows 7 won't allow Word to close?


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#1 larry31

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Posted 18 November 2014 - 03:51 PM

I just re-installed Windows 7 Prof and my old copy of Microsoft Office 2000 Small Business from it's disk..

 

When I open Word and work on a document, then go to close Word using the X in top right, I get this message....

Capture_zps640996b7.jpg

 

I can exit Word by closing this box. If I close Word from [File] [Exit]  I get the same pop-up window.

( The Excel program closes normally, it's just Word that has this close problem.)

 

In addition, the "Recently used file list" does not save recently opened files.

 

I've tried uninstalling and re-installing Office several times, but this happens every new install. Could there be a setting in Windows 7 prof. that effects this?

I had this same Windows 7 and Office installed prior to this reinstall, and Word worked ok then.


Edited by hamluis, 19 November 2014 - 03:13 PM.
Moved from Win 7 to Business Apps - Hamluis.


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#2 JohnC_21

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Posted 18 November 2014 - 04:12 PM

Try the following.

First, create a restore point. If you do not have a Windows 7 install disk create a System Repair Disk and make sure it boots.

 

Open Regedit. Type Regedit in the search box. Right click > Run as Administrator and navigate to this key.

 

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Data

 

Highlight the Data subkey by left clicking. Right click. Select Export. Export the key to the desktop giving it a name like Word. It should save a file called Word.reg to the desktop. Once the reg file is saved. Highlight the Data subkey by left clicking and only the Data key. Right click and select Delete. Exit out of regedit. I would also logout of your account. Then log back in.

 

Start Word and then exit out to see if the problem is solved. If not, you can double click the reg file or right click and select merge to import the Data subkey back into the registry.


Edited by JohnC_21, 18 November 2014 - 04:12 PM.


#3 Queen-Evie

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Posted 18 November 2014 - 04:51 PM

Larry, you also posted the same thing in Business Applications.
That topic has been deleted because it had no replies.

Please do not start multiple topics about the same issue. Doing so can cause confusion for you, those trying to help you and can hinder the help process.

#4 hamluis

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Posted 18 November 2014 - 05:48 PM

Seems to be questions of that version of Office...and compatibility with Win 7.

 

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/is-microsoft-office-2000-small-business-edition/78c7cb5d-2a94-45a6-92df-1b09dfcd1284

 

More Google Links On Same

 

Louis



#5 larry31

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Posted 18 November 2014 - 09:03 PM

Try the following.

First, create a restore point. If you do not have a Windows 7 install disk create a System Repair Disk and make sure it boots.

 

Open Regedit. Type Regedit in the search box. Right click > Run as Administrator and navigate to this key.

 

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Data

 

Highlight the Data subkey by left clicking. Right click. Select Export. Export the key to the desktop giving it a name like Word. It should save a file called Word.reg to the desktop. Once the reg file is saved. Highlight the Data subkey by left clicking and only the Data key. Right click and select Delete. Exit out of regedit. I would also logout of your account. Then log back in.

 

Start Word and then exit out to see if the problem is solved. If not, you can double click the reg file or right click and select merge to import the Data subkey back into the registry.

 

 

Thanks !

I found this solution on another forum from a couple of years ago. I did make a Export, and then deleted that key in my registry. It's working great now. Thanks for posting it.

 

BTW: The other post mentioned something about using Word while a Windows update was running. Thinking back that may have been my problem. When Windows updates run, they take quite a bit of time, and don't always show they are running. It could have been what made my Word go "nuts" !

It did work ok when I first installed it, but I have been reinstalling a lot of my programs in a short amount of time.

 

Thanks again !


Edited by larry31, 18 November 2014 - 09:04 PM.





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