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Java Update + Intel Driver Update + Virus/Advware Warning - HELP!


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#1 Jonny8uk

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Posted 18 November 2014 - 02:36 PM

Okay, recently whenever i visit a page sometimes it will pop up into either a java update page with a smaller box saying to download something and this is the same for the intel driver update page also. But even more recently i have noticed that another popup has started to appear where it would turn the current page into a page saying you have a virus etc. And in the smaller popup box it says you must contact a phone number. Now i am not stupid enough to click anything on them pages or contact any phone number it provides.Another issue is that when i am not in chrome and i click a link to a weblink from something such as skype, it will open up another 4 tabs after the one i need to be on. I have used Malwarebytes, AVG, Combofix, iObit to scan the computer yet i have still got the issue. This is all on Chrome and i am on Windows 7. I have also removed any suspicious programs.

 

Please can somebody help, ASAP!

 

P.S - When i used combofix it easily took over an hour and i have done it 2 times now.


Edited by Jonny8uk, 18 November 2014 - 02:43 PM.


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#2 Broni

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Posted 18 November 2014 - 07:29 PM

Combofix is not allowed in this forum so since you ran it...

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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