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Search/Protect how do I remove it?


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13 replies to this topic

#1 shumidog

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Posted 17 November 2014 - 08:08 PM

I found Search/Protect installed on my windows 8 computer. I have tried to uninstall but it tells me I need more authority to remove it, I'm signed in as system manager so this is BS.

 

How do I delete it?

 

I've run the Windows Defender scan and come up clean.

 

BTW it won't let me log in to Bleeping computer either.

 

Thanks!



BC AdBot (Login to Remove)

 


#2 buddy215

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Posted 17 November 2014 - 09:21 PM

Use RKill first to unblock the use of the other tools and possibly allow you to log in. Read what it does. DO NOT reboot

after scanning with RKill.  Using the first program after Rkill, MBAM, will require a reboot to finish the uninstall

of whatever it finds.  If necessary you can use a flash drive or other medium to transfer programs

to the infected computer.  RKill Download

 

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR REVIEW.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars...especially Yahoo.

You may see Google Tool Bar being offered. You can choose to download and use the portable version and avoid any chance

of installing an unwanted toolbar.  

CCleaner - PC Optimization and Cleaning - Free Download

Piriform - How to run CCleaner from a USB drive

 

  • download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

Edited by buddy215, 17 November 2014 - 09:23 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 shumidog

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Posted 18 November 2014 - 05:54 PM

I don't see the reply I left earlier. I ran out of WiFi time so it may not have posted.

 

Couldn't find original post so I posted a second time. Thank you for your help!

 

This is what saved as the scan log. not much

 

Malwarebytes Anti-Malware
www.malwarebytes.org

 

Went to my library to try again and found twenty more which I sequestered but it still doesn't work and has not removed either the Search Protect by Client Connect LTD or Shopping Helper Smartbar by ReSoft LTD

 

Thanks
 



#4 buddy215

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Posted 18 November 2014 - 06:47 PM

I've asked that your duplicate post be removed....to avoid confusion.

 

The important thing is to run those scans that I think have a very good chance of cleaning your computer of adware.

MBAM and the Eset scan are both very good at removing malware as well as adware.

 

Spend whatever time you need to run those. No rush on my part.

To save some WIFI time you might try running the scans while offline once you have downloaded and updated them.

I'm not sure about running the Eset scan offline. Never tried it. The others should be no problem.

 

EDIT: Somehow you thought you posted the MBAM log but it is actually a link to one of MBAM's pages.

If the MBAM scan completed and nothing malicious was found....just PUPs....no problem. But if something

malicious was found I would like to know about it....You can check the log without going online to verify 

what was found and removed.


Edited by buddy215, 18 November 2014 - 06:53 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 shumidog

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Posted 20 November 2014 - 05:18 PM

There wasn't anything found by MBAM.

 

I have run all of the scans now. I'm back at the library using their wifi, cheaper than mine. still can't get rid of the Shopping healper smartbar.

 

I am on Win 8.1 and have selected that I am system administrator. Is there another way to ensure I am running as the system admin to be sure I can get rid of unwanted software?

 

Thanks!



#6 buddy215

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Posted 20 November 2014 - 05:44 PM

Search Protect is found and removed by one or more of the programs I asked you to use. It would be

useful to me if I could see the logs of scans you have run per the instructions I included.

 

Open CCleaner and click on Tools. Choose Uninstalls.

At the bottom right of that page is a button that when clicked on will allow you to copy and paste the list of programs installed

on your computer. Please post that list along with the scan logs in your next reply.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 shumidog

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Posted 20 November 2014 - 07:32 PM

Sorry BC, Search protect was removed by the ad removal software, what wasn't removed was the Shopping healper smartbar software. Is there something that removes this or allows me to get at it because it is not recognizing me as administrator.

 

Thanks



#8 buddy215

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Posted 21 November 2014 - 05:52 AM

Repeat:  

Open CCleaner and click on Tools. Choose Uninstall.

At the bottom right of that page is a button that when clicked on will allow you to copy and paste the list of programs installed

on your computer. Please post that list along with the scan logs in your next reply.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#9 shumidog

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Posted 21 November 2014 - 02:10 PM

I can't find any scan logs.
 
I tried to uninstall the Shopper program and the error is showed was "Feature is on a network resource that is unavailable.
 
When I tried to delete it said "cannot delete MSI installer"

 

File from Ccleaner:

 

abDocs    Acer Incorporated    9/17/2014        1.04.3005
abDocs    Acer Incorporated    9/17/2014    88.3 MB    1.04.3005
abDocs Office AddIn    Acer Incorporated    9/17/2014    944 KB    3.01.2002
abMedia    Acer Incorporated    11/5/2014        2.05.2011.0
abMedia    Acer Incorporated    11/5/2014        2.05.2011.0
abPhoto    Acer Incorporated    9/22/2014        3.00.2013.0
abPhoto    Acer Incorporated    9/22/2014        3.00.2013.0
Acer Ezel Sensor    Acer Incorporated    10/29/2013        1.01.1019
Acer Ezel Sensor    Acer Incorporated    10/29/2013    2.26 MB    1.01.1019
Acer Games    Pokki    6/5/2014        1.1.9.43466
Acer Launch Manager    Acer Incorporated    9/22/2013    5.85 MB    8.00.8101
Acer Launch Manager    Acer Incorporated    9/22/2013        8.00.8101
Acer Portal    Acer Incorporated    11/17/2014        3.02.2006
Acer Portal    Acer Incorporated    11/17/2014        3.02.2006
Acer Power Management    Acer Incorporated    10/29/2013    19.8 MB    7.00.8100
Acer Power Management    Acer Incorporated    10/29/2013        7.00.8100
Acer Recovery Management    Acer Incorporated    10/29/2013    11.6 MB    6.00.8100
Acer Remote Files        6/5/2014        1.02.3001
Acer Remote Files    Acer Incorporated    6/5/2014        1.02.3001
Acer Screen Grasp    Acer Incorporated    10/29/2013    40.6 MB    1.01.3003
Acer Touch Tools    Acer Incorporated    10/29/2013        1.00.3013
Acer Touch Tools    Acer Incorporated    10/29/2013    97.6 MB    1.00.3013
Adobe Flash Player 15 Plugin    Adobe Systems Incorporated    11/20/2014    6.00 MB    15.0.0.223
Amazon 1Button App    Amazon    10/29/2013    4.62 MB    1.0.0.4
AOP Framework    Acer Incorporated    11/5/2014        3.02.2004.7
AOP Framework    Acer Incorporated    11/5/2014        3.02.2004.7
Broadcom 802.11 Network Adapter    Broadcom Corporation    10/29/2013        6.30.223.170
CCleaner    Piriform    11/21/2014        4.19
Dolby Digital Plus Home Theater    Dolby Laboratories Inc    10/29/2013    37.8 MB    7.3.2.2
Dragon Assistant Application en-US version 1.5.10    Nuance Communications, Inc.    10/29/2013    19.7 MB    1.5.10
Dragon Assistant Core Recognition Service version 1.1.12    Nuance Communications, Inc.    10/29/2013    27.9 MB    1.1.12
Dragon Assistant Installer version 1.5.10    Nuance Communications, Inc.    10/29/2013    616 MB    1.5.10
Dragon Assistant Language Data en-US version 1.1.4    Nuance Communications, Inc.    10/29/2013    656 MB    1.1.4
eBay Worldwide    OEM    12/21/2013    352 KB    2.4.0105
ESET Online Scanner v3        11/20/2014        
ETDWare PS/2-X64 11.6.27.201_WHQL    ELAN Microelectronic Corp.    10/29/2013        11.6.27.201
Floriani Total Control U    Pulse Microsystems    9/17/2014    189 MB    1.0.0.2752
Free YouTube Downloader 4.0.284    HOW Inc.    9/17/2014    60.8 MB    
Identity Card    Acer Incorporated    9/22/2013    2.37 MB    2.00.8100
Intel® Management Engine Components    Intel Corporation    10/29/2013        9.5.14.1724
Intel® Processor Graphics    Intel Corporation    10/29/2013        10.18.10.3304
Live Updater    Acer Incorporated    9/22/2013    4.20 MB    2.00.8100
Malwarebytes Anti-Malware version 2.0.3.1025    Malwarebytes Corporation    11/18/2014    56.7 MB    2.0.3.1025
Microsoft Office    Microsoft Corporation    10/29/2013    296 MB    15.0.4454.1510
Microsoft Visual C++ 2005 Redistributable    Microsoft Corporation    10/29/2013    4.84 MB    8.0.61001
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17    Microsoft Corporation    11/17/2014    13.2 MB    9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17    Microsoft Corporation    10/29/2013    10.2 MB    9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161    Microsoft Corporation    9/17/2014    10.1 MB    9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219    Microsoft Corporation    10/29/2013    13.8 MB    10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219    Microsoft Corporation    10/29/2013    15.0 MB    10.0.40219
Mozilla Firefox 33.1.1 (x86 en-US)    Mozilla    11/20/2014    77.5 MB    33.1.1
Mozilla Maintenance Service    Mozilla    8/26/2014    221 KB    31.0
Mozilla Thunderbird 31.0 (x86 en-US)    Mozilla    8/26/2014    55.5 MB    31.0
Nero BackItUp 12 Essentials OEM.a01    Nero AG    9/22/2013    188 MB    12.5.01200
Perfect Embroidery Pro    G7 Solutions    10/1/2014    247 MB    7.52.0001
Pokki Start Menu        9/17/2014        0.269.3.181
Realtek Card Reader    Realtek Semiconductor Corp.    10/29/2013        6.2.9200.29070
Realtek High Definition Audio Driver    Realtek Semiconductor Corp.    10/29/2013        6.0.1.7027
Realtek USB Fast Ethernet Controller All-In-One Windows Driver    Realtek    10/29/2013        8.11.808.2013
Recovery Management    Acer Incorporated    10/29/2013    11.6 MB    6.00.8100
Screen Grasp    Acer Incorporated    10/29/2013    40.6 MB    1.01.3003
Shopping Helper Smartbar    ReSoft Ltd.    11/5/2014    35.7 MB    11.123.63.20379
Soluto    Soluto    10/29/2013    34.0 MB    1.3.1193.1
Spotify    Spotify AB    10/29/2013        0.9.1.57.ge7405149
StageLight    Open Labs, LLC.    10/29/2013        1.1.0.4069
Visual Studio 2005 Tools for Office Second Edition Runtime    Microsoft Corporation    10/29/2013        
Visual Studio Tools for the Office system 3.0 Runtime    Microsoft Corporation    10/29/2013        
WIDCOMM Bluetooth Software    Broadcom Corporation    10/29/2013    230 MB    12.0.0.7850
 



#10 buddy215

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Posted 21 November 2014 - 03:40 PM

Open CCleaner and click on Tools. Choose Uninstall. Then uninstall the programs listed below. If using the uninstall

doesn't work or you get an error message for any program, use Revo Uninstaller to uninstall it.

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

 

Uninstall Shopping Helper Smartbar    ReSoft Ltd.    11/5/2014    35.7 MB    11.123.63.20379

Uninstall Soluto    Soluto    10/29/2013    34.0 MB    1.3.1193.1 (Unless you have a specific use for it )

Uninstall StageLight    Open Labs, LLC.    10/29/2013        1.1.0.4069 (Unless you have a specific use for it )

Uninstall Spotify    Spotify AB    10/29/2013        0.9.1.57.ge7405149 (Unless you have a specific use for it )

Uninstall Pokki Start Menu        9/17/2014        0.269.3.181 (Unless you have a specific use for it )

Uninstall Acer Games    Pokki    6/5/2014        1.1.9.43466 (Unless you have a specific use for it )

Uninstall Free YouTube Downloader 4.0.284    HOW Inc.    9/17/2014    60.8 MB 

Uninstall eBay Worldwide    OEM    12/21/2013    352 KB    2.4.0105

Uninstall Amazon 1Button App    Amazon    10/29/2013    4.62 MB    1.0.0.4

 

Open CCleaner and click on Tools. Choose Startups. At the top you will see a button labeled Firefox when clicked will show the

add-ons starting up in Firefox. Copy and paste that list of startups in your next reply using the button at the bottom of the page.

 

Open CCleaner and click on Tools. Choose Startups. At the top you will see a button labeled Tasks. Click on that button and

copy and paste that list in your next reply.

 

Open CCleaner and click on Tools. Choose Startups. At the bottom of that page you will see a button when clicked will allow you

to copy and paste the list of startups in your next reply.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#11 shumidog

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Posted 22 November 2014 - 03:12 PM

Problems, Ccleaner won't uninstallShopping Helper Smartbar, Revo Uninstaller won't load. Says it "application not found" when I drop down the download list and try to execute it. It is a zip file and was supposed to be extracted when downloaded.

 

Windows startup:

 

Yes    HKCU:Run    AcerPortal    Acer    "C:\Program Files (x86)\Acer\Acer Portal\AcerPortal.exe" startup
Yes    HKCU:Run    CCleaner Monitoring    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
Yes    HKCU:RunOnce    Application Restart #3        C:\Users\Ruth\AppData\Local\Pokki\Engine\pokki.exe  --disable-internal-flash --noerrdialogs --no-message-box --disable-extensions --disable-web-security --disable-web-resources --disable-client-side-phishing-detection --enable-file-cookies --disable-sync --disable-breakpad --disable-bundled-ppapi-flash --disable-sync-tabs --disable-speech-input --disable-custom-jumplist --process-per-tab --debug-devtools-frontend="C:\Users\Ruth\AppData\Local\Pokki\Engine\inspector" --no-first-run --lang=en-US --disable-component-update --disable-prompt-on-repost --no-startup-window --disable-translate --disable-logging --disable-desktop-notifications --disable-gpu-process-prelaunch --enable-touch-events --flag-switches-begin --flag-switches-end --restore-last-session
Yes    HKLM:Run    BacKGround Agent    Acer Incorporated    C:\Program Files (x86)\Acer\AOP Framework\BackgroundAgent.exe
Yes    HKLM:Run    ETDCtrl    ELAN Microelectronics Corp.    %ProgramFiles%\Elantech\ETDCtrl.exe
Yes    HKLM:Run    HotKeysCmds    Intel Corporation    "C:\Windows\system32\hkcmd.exe"
Yes    HKLM:Run    IgfxTray    Intel Corporation    "C:\Windows\system32\igfxtray.exe"
Yes    HKLM:Run    Persistence    Intel Corporation    "C:\Windows\system32\igfxpers.exe"
Yes    HKLM:Run    RtHDVBg_Dolby    Realtek Semiconductor    "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /FORPCEE4
No    HKLM:Run    RtHDVCpl    Realtek Semiconductor    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
No    Startup Common    Bluetooth.lnk    Broadcom Corporation.    C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
 

Tasks startup:

 

Yes    Task    AcerCloud    Acer    C:\Program Files (x86)\Acer\Acer Portal\AcerPortal.exe task
Yes    Task    Adobe Flash Player Updater    Adobe Systems Incorporated    C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Yes    Task    ALU    Acer Incorporated    C:\Program Files (x86)\Acer\Live Updater\updater.exe -auto
Yes    Task    ALUAgent    Acer Incorporated    C:\Program Files (x86)\Acer\Live Updater\liveupdater_agent.exe
Yes    Task    CCleanerSkipUAC    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes    Task    CRVUCVX        C:\Users\Ruth\AppData\Roaming\CRVUCVX.exe /infocmdline=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
Yes    Task    Dolby Selector    Dolby Laboratories Inc.    C:\Program Files\Dolby Digital Plus\ddp.exe -autostart
Yes    Task    Ezel Sensor Behavior    Acer Incorporated    "C:\Program Files\Acer\Acer Ezel Sensor\Launcher.exe"
Yes    Task    Launch Manager    Acer Incorporate    "C:\Program Files\Acer\Acer Launch Manager\LMLauncher.exe"
Yes    Task    Launch Screen Grasp_First    Acer Incorporated    "C:\Program Files (x86)\Acer\Screen Grasp\Launch Screen Grasp.exe"
Yes    Task    Optimize Start Menu Cache Files-S-1-5-21-2242969165-2179495819-1415637397-1001        
Yes    Task    Optimize Start Menu Cache Files-S-1-5-21-2242969165-2179495819-1415637397-500        
Yes    Task    Power Management    Acer Incorporated    "C:\Program Files\Acer\Acer Power Management\ePowerTray.exe"
Yes    Task    Prelauncher    Acer Incorporated    "C:\Program Files (x86)\Acer\Screen Grasp\InputTask.exe"
Yes    Task    prelauncher_First    Acer Incorporated    "C:\Program Files (x86)\Acer\Screen Grasp\InputTask.exe"
Yes    Task    Screen Grasp GestureDetection    Acer Incorporated    "C:\Program Files (x86)\Acer\Screen Grasp\GestureDetection.exe"
Yes    Task    VGWNTJQY        C:\Users\Ruth\AppData\Roaming\VGWNTJQY.exe /infocmdline=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
Yes    Task    {E5501B46-3549-4358-8DA1-81FB525A2D91}    Microsoft Corporation    C:\Windows\system32\pcalua.exe -a "C:\Program Files (x86)\PM - Tech support assistant for PC users\uninstall.exe"
 

Firefox startup:

 

Yes    Plugin    Intel® Identity Protection Technology    4.0.5.0    Intel Corporation    default-1415218226861    Firefox 33.1.1    C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll
Yes    Plugin    Intel® Identity Protection Technology    4.0.5.0    Intel Corporation    default-1415218226861    Firefox 33.1.1    C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll
Yes    Plugin    Shockwave Flash    15.0.0.223    Adobe Systems Incorporated    default-1415218226861    Firefox 33.1.1    C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_15_0_0_223.dll
 

Thanks



#12 buddy215

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Posted 22 November 2014 - 04:41 PM

Disable these Tasks Using CCleaner:

Yes    Task    Adobe Flash Player Updater    Adobe Systems Incorporated    C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
Yes    Task    ALU    Acer Incorporated    C:\Program Files (x86)\Acer\Live Updater\updater.exe -auto
Yes    Task    ALUAgent    Acer Incorporated    C:\Program Files (x86)\Acer\Live Updater\liveupdater_agent.exe
Yes    Task    CCleanerSkipUAC    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)

Yes    Task    CRVUCVX        C:\Users\Ruth\AppData\Roaming\CRVUCVX.exe /infocmdline=whKfr/jixIRoWtNjece6a3XPVYBw5wZavKpzAQ3XXCoYjC40iJD02Vjn/1uctXHTJ5zTz5lfE1Hx/p0S0/arMovNmYtWHr0/mEa2HLkbRdbjRviRXfbHRWdlbEeVgbJps2CgVm9dzBX7K1TwY6iJB15JFqUi9/u8A4/VI0J6FfeeDh6yDufHgU0R1FAZWstviLIp1LJ9WsCgBxdLIbjVdqHnel2xj+/11iuSjkqQtfSeVANvY4z7uHG3OKGuSIqu7Y (Adware)

Yes    Task    Launch Screen Grasp_First    Acer Incorporated    "C:\Program Files (x86)\Acer\Screen Grasp\Launch Screen Grasp.exe"

Yes    Task    Prelauncher    Acer Incorporated    "C:\Program Files (x86)\Acer\Screen Grasp\InputTask.exe"
Yes    Task    prelauncher_First    Acer Incorporated    "C:\Program Files (x86)\Acer\Screen Grasp\InputTask.exe"
Yes    Task    Screen Grasp GestureDetection    Acer Incorporated    "C:\Program Files (x86)\Acer\Screen Grasp\GestureDetection.exe"

Yes    Task    VGWNTJQY        C:\Users\Ruth\AppData\Roaming\VGWNTJQY.exe /infocmdline=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 (Adware)

 

Disable these Windows Startups Using CCleaner:

 

Yes    HKCU:Run    CCleaner Monitoring    Piriform Ltd    "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
Yes    HKCU:RunOnce    Application Restart #3        C:\Users\Ruth\AppData\Local\Pokki\Engine\pokki.exe  --disable-internal-flash --noerrdialogs --no-message-box --disable-extensions --disable-web-security --disable-web-resources --disable-client-side-phishing-detection --enable-file-cookies --disable-sync --disable-breakpad --disable-bundled-ppapi-flash --disable-sync-tabs --disable-speech-input --disable-custom-jumplist --process-per-tab --debug-devtools-frontend="C:\Users\Ruth\AppData\Local\Pokki\Engine\inspector" --no-first-run --lang=en-US --disable-component-update --disable-prompt-on-repost --no-startup-window --disable-translate --disable-logging --disable-desktop-notifications --disable-gpu-process-prelaunch --enable-touch-events --flag-switches-begin --flag-switches-end --restore-last-session

Yes    HKLM:Run    IgfxTray    Intel Corporation    "C:\Windows\system32\igfxtray.exe"
Yes    HKLM:Run    Persistence    Intel Corporation    "C:\Windows\system32\igfxpers.exe"

 

Is this the Revo file you downloaded..... DOWNLOAD REVO UNINSTALLER PRO......if not, download it. I don't see that it is a .zip file. It is 10.4 mb in size.

If it is a .zip file, when right clicked are you given the option to unzip?

EDIT: You may find this video useful....Revo Uninstaller Pro - Video


Edited by buddy215, 22 November 2014 - 04:58 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#13 shumidog

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Posted 23 November 2014 - 10:29 PM

On Revo file, if you go to the bottom of the page there is a selection for downloading a free version. That is what I downloaded.

 

On the list of stuff in the last email, I have no idea where these are. the verson of Ccleaner I have doesn't show this stuff this way.



#14 buddy215

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Posted 24 November 2014 - 05:27 AM

Get the 30 day trial version of Revo that I linked to....DOWNLOAD REVO UNINSTALLER PRO

 

You used CCleaner to copy and paste the lists of startups, tasks in your post #11. You clicked on tools and then clicked 

on Startups. When that page opens you will see the list of Windows Startups that I used to tell you which ones to disable.

On the same page you then clicked on Tasks and that is the list I used to tell you which Tasks to disable. The disable button

is to the right of those lists..

 

Here is how to use Revo...I also gave you a link to a video on how to use it.

1. DOWNLOAD REVO UNINSTALLER PRO

 

2. Install Revo Uninstaller on your computer system.

3. Once the program is installed start the program and insure the uninstaller tab is active. (See image below)

revo-main-menu.png

Icons from all your installed programs will appear alphabetically in the main window.

4. Right click the program you wish to uninstall by selecting the program's icon in the main window.
A menu will appear such as that shown below.

revo-uninstall.png

5. Next, choose Uninstall from this menu.

A confirmation from the program you wish to uninstall will appear on your screen, such as the one shown in the image below.

6. Please choose YES that you wish to uninstall the program.

revo-confirm.png

By default, Revo Uninstaller will be set to Moderate uninstall Mode.
Please change it to Advanced by clicking the radio button near Advanced as shown below and then click the NEXT button.

revo-advanced1.png

7. Next, you will see this screen where a system restore back up is made.

uninstall-1.png

The program's built in uninstaller will appear on screen, confirm removal and the uninstall procedure will begin.

confirm.png

The program you uninstalled will confirm it has been uninstalled and may ask for user feedback as shown below. It is really your choice if you wish to take the time to answer their survey, however it is not important if you do or not and you can skip it by clicking NO

uninstall-complete.png

If you are told to reboot to complete the uninstall, choose NO! We still have other things we need to remove from your computer using Revo Uninstaller's other features.

8. Once the program has been successfully uninstalled, click the NEXT button.

next-button.png

Revo Uninstaller will scan your computer for leftover information, files and registry entries.

leftover-info.png

If any registry entries are found, Revo Uninstaller will list those in BOLD text as shown below.

leftover-registry.png

It is safe to remove those entries as they are often only associated with the program you have just removed from your computer system.

9. Look for the Select All button and click it.
All the BOLD entries should now be checked off like shown in the image below.

select-all.png

Look for the DELETE button and click it.
When asked to confirm the deletion, click YES

confirm-delete-registry.png

When finished click the Next button.

Revo may confirm the uninstall is complete and offer a FINISH button. This means the program has been successfully uninstalled and no further action is needed.

If however, any leftover files and folders are found those will be presented. If you want to get rid of them click Select All then Delete.
This will remove those and send them to your RECYCLE BIN. The image below shows Revo Uninstaller asking for your confirmation, before sending them to the recycle bin, simply choose the Yes Button and away they go to the trash. You can then either retrieve them or clean your recycle bin permanently removing them from your computer system.

revo5.png

You can use Revo Uninstaller to remove other unwanted programs from your computer by performing the above procedures for each one.

 


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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