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Computer freezes

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#1 mkolker


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Posted 17 November 2014 - 06:25 PM

User reports that the computer will randomly freeze/hang up... can still move mouse cursor around but nothing responds and has to do a hard reboot.  System has had BSOD issues in the past.


Recently, I reloaded the system with rather basic Windows 7 Enterprise SP1, Office 2013 32-bit, Adobe Acrobat Pro, and Skype.  Also ran Windows Update and Dell System update.


User claimed there was a BSOD this morning but no dump file was created.  Also is claiming that the system is still freezing.


System is a Dell Latitude E5540 (late 2013 model).   Before the reload, I personally experienced the freezing aspect--regardless if power cord or network cord were connected (no other devices connected at the time).


attached are the most recent results of the minitool




Any assistance/suggestions/etc are appreciated.



Attached Files

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#2 hamluis



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Posted 18 November 2014 - 12:50 PM

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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