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Please help, Ice Cyber Crimes Ransomware NOTHING WORKS


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4 replies to this topic

#1 jchamp429

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Posted 17 November 2014 - 03:33 PM

Hi, im brand new here and I need some help.
I got the Ice Cyber Crimes ransomware virus on my computer 2 weeks ago and nothing has been able to clear it.
Machine is an HP running windows 7 64 bit
It took me 2 weeks to get a hold of a spare computer and 64 gig thumb drive.
So far I have tried restoring to a previous version = nothing fixed
Booting in safe mode with and without networking = still locked out
Today I tried the hitmanpro kickstart but it doesn't seem to be working either, every time I try to run it the machine just goes into startup recovery and just runs endlessly. If these actions dont show it, im not all that computer literate, apparently only smart enough to get myself in trouble. Can anyone please help, I really don't wanna have to wipe the hard drive and lose a Tb of stuff I have.

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#2 TB-Psychotic

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Posted 18 November 2014 - 07:45 AM

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

  • Important: To help me reviewing your logs, please post them in code boxes. You can create them by clicking on the <>-symbol on top of the reply window.

 

 

 

Scan with FRST (Recovery Environment)


To run FRST on Vista and Windows7:



Plug the flashdrive into the infected PC.

Enter System Recovery Options.


To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.



To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt
  • Select Command Prompt


  • In the command window:
  • type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  • Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.

It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#3 jchamp429

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Posted 18 November 2014 - 02:59 PM

I was talking to a buddy of mine last night and he said he has dealt with this virus before, he suggested doing system restore to the oldest possible point. I tried it and so far it appears I am virus free. I tried system restore when I first got the virus, but apparently didn't go back far enough before I got infected. I think its time to bite the bullet and pay for a good anti virus instead of relying on avg free any more. Any suggestions?

#4 TB-Psychotic

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Posted 21 November 2014 - 06:00 PM

I would do the scan I´ve posted above to ensure no remainings are left.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#5 TB-Psychotic

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Posted 04 December 2014 - 07:44 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)




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