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Computer shuts off at random times


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#1 Rifleman3030

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Posted 16 November 2014 - 04:53 PM

Ok so I can keep my comp in safe mode and the bios for a long time and it doesent shut off, but at random time while in normal operations it just shuts off, I checked temps and they are good,and some days it doesent shut off for half the day, It might be a deeply ingrained virus? And yes I have scanned with malwarebytes it found a trojen and some adware so I deleted them. Another thing too is when I check the event veiwer it says bsaf failed the start.

System specs are:
gigabyte 970a-ud3p
nvidia 560 TI
Amd phenom II x3
corsair TX 640
Windows 7 64 bit
Seagate 500gb 7200rpm HDD
4gb ram g-skill ripjaws 1333

Edited by Rifleman3030, 16 November 2014 - 04:53 PM.


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#2 Rifleman3030

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Posted 16 November 2014 - 05:37 PM

And there is also an odd error in the logs that says "DCOM got error 1084 attempting to start service Wsearch" Which I know is a malware but it should have been deleted, I also get a warning that says custom dynamic link libraries are being loaded for every aplication.

Edited by Rifleman3030, 16 November 2014 - 05:37 PM.


#3 Torvald

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Posted 16 November 2014 - 06:13 PM

Since you say MalwareBytes found a Trojan, you may have to eventually post for help in the "Am I Infected" forum.

 

In the meantime, let's see if we can gather some quick info on your system and try to spot anything obvious. (You may need to do this in Safe Mode)

 

Please Publish a Snapshot using Speccy, following the instructions at the following site- http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 

Please also download the MiniToolBox program from the following location: http://www.bleepingcomputer.com/download/search/?keyword=minitoolbox   save it to your desktop and run it.
 
Checkmark the following checkboxes:

  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size
  List Minidump Files

Click Go and paste the content into your next post.
 


Edited by Torvald, 16 November 2014 - 06:14 PM.

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#4 Rifleman3030

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Posted 16 November 2014 - 06:35 PM

http://speccy.piriform.com/results/MSygAFfQh2wigcs0BoiU3iM

 

Application errors:
==================
Error: (11/16/2014 03:22:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/16/2014 03:18:20 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (11/16/2014 01:58:14 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/16/2014 01:46:46 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/16/2014 00:17:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/16/2014 00:02:30 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2014 11:18:27 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2014 11:11:31 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2014 01:58:29 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2014 00:01:37 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4002455
 
 
System errors:
=============
Error: (11/16/2014 03:21:40 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
bsaf
 
Error: (11/16/2014 03:21:23 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the WinSpeed service to connect.
 
Error: (11/16/2014 03:18:21 PM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}
 
Error: (11/16/2014 02:29:22 PM) (Source: DCOM) (User: )
Description: 1084defragsvc{D20A3293-3341-4AE8-9AAF-8E397CB63C34}
 
Error: (11/16/2014 01:57:04 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (11/16/2014 01:57:03 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (11/16/2014 01:56:59 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}
 
Error: (11/16/2014 01:56:46 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
AppleCharger
bsaf
discache
MpFilter
spldr
Wanarpv6
 
Error: (11/16/2014 01:56:36 PM) (Source: Service Control Manager) (User: )
Description: The Microsoft Network Inspection System service depends on the Microsoft Malware Protection Driver service which failed to start because of the following error: 
%%31
 
Error: (11/16/2014 01:56:46 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}
 
 
Microsoft Office Sessions:
=========================
Error: (11/16/2014 03:22:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/16/2014 03:18:20 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (11/16/2014 01:58:14 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/16/2014 01:46:46 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/16/2014 00:17:01 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/16/2014 00:02:30 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2014 11:18:27 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2014 11:11:31 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2014 01:58:29 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2014 00:01:37 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 4002455
 
 
 
=========================== Installed Programs ============================
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
AMD Catalyst Install Manager (HKLM\...\{120EC191-78F8-CA89-3511-7E90C23F5261}) (Version: 8.0.881.0 - Advanced Micro Devices, Inc.)
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{B678797F-DF38-4556-8A31-8B818E261868}) (Version: 8.0.0.23 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Borderlands (HKLM-x32\...\Steam App 8980) (Version:  - Gearbox Software)
Borderlands 2 (HKLM-x32\...\Steam App 49520) (Version:  - Gearbox Software)
Borderlands: The Pre-Sequel (HKLM-x32\...\Steam App 261640) (Version:  - 2K Australia)
Catalyst Control Center InstallProxy (x32 Version: 2012.0806.1213.19931 - Advanced Micro Devices, Inc.) Hidden
Dishonored (HKLM-x32\...\Steam App 205100) (Version: 1.0 - Bethesda Softworks)
Fallout 3 - Game of the Year Edition (HKLM-x32\...\Steam App 22370) (Version:  - Bethesda Game Studios)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.143 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
iTunes (HKLM\...\{F46AA0F1-E284-4878-A462-5F11B9166C0E}) (Version: 11.4.0.18 - Apple Inc.)
Java 7 Update 71 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
Java Auto Updater (x32 Version: 2.1.71.14 - Oracle, Inc.) Hidden
Killing Floor - Toy Master (HKLM-x32\...\Steam App 326960) (Version:  - David Hensley)
Killing Floor (HKLM-x32\...\Steam App 1250) (Version:  - Tripwire Interactive)
League of Legends (HKLM-x32\...\League of Legends 3.0.1) (Version: 3.0.1 - Riot Games)
League of Legends (x32 Version: 3.0.1 - Riot Games) Hidden
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft ASP.NET MVC 4 Runtime (HKLM-x32\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 (HKLM-x32\...\{2BFC7AA0-544C-4E3A-8796-67F3BE655BE9}) (Version: 4.0.20823.0 - Microsoft Corporation)
NVIDIA 3D Vision Controller Driver 344.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 344.65 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 344.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 344.65 - NVIDIA Corporation)
NVIDIA Control Panel 344.65 (Version: 344.65 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 2.1.4 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.4 - NVIDIA Corporation)
NVIDIA GeForce Experience Service (Version: 16.13.65 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 344.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 344.65 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.32.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.32.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.162.1284 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 2.0 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.14.0702 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
NVIDIA ShadowPlay 16.13.65 (Version: 16.13.65 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 16.13.65 (Version: 16.13.65 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 16.13.65 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.26 (Version: 1.2.26 - NVIDIA Corporation) Hidden
ON_OFF Charge B12.1025.1 (HKLM-x32\...\{3DECD372-76A1-4483-BF10-B547790A3261}) (Version: 1.00.0001 - GIGABYTE)
Platform (x32 Version: 1.39 - VIA Technologies, Inc.) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Robocraft (HKLM-x32\...\Steam App 301520) (Version:  - Freejam)
SHIELD Streaming (Version: 3.1.2000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (Version: 16.13.65 - NVIDIA Corporation) Hidden
Skype™ 6.21 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.21.104 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
Team Fortress 2 (HKLM-x32\...\Steam App 440) (Version:  - Valve)
Terraria (HKLM-x32\...\Steam App 105600) (Version:  - Re-Logic)
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.39 - VIA Technologies, Inc.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 53%
Total physical RAM: 4069.89 MB
Available physical RAM: 1881.63 MB
Total Pagefile: 8137.96 MB
Available Pagefile: 5776.91 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.9 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:465.54 GB) (Free:349.56 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ASTRAL_LORD-PC
 
Administrator            Astral_Lord              Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****

Edited by Rifleman3030, 16 November 2014 - 11:18 PM.


#5 Torvald

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Posted 17 November 2014 - 02:02 PM

Your Speccy report looks good - nothing obvious wrong pops out there.  Your MiniToolBox report does show multiple drivers not loading, which is probably causing your system problems.  My Googling today indicates this is probably a malware related problem, which I am not experienced enough to advise on.

 

There is one more thing you can try before posting in the "Am I Infected" forum, and that is to run the System File Checker program built into Windows 7.

 

If your Windows installation is acting strange, it may be because some of your key system files have somehow been deleted or corrupted.  System File Checker is a utility in Windows that scans your Windows system files and restores any missing or corrupted files.

 

To run System File Checker from within Windows go to an elevated command prompt as follows:  click on the round Start orb in Windows, type cmd in the search box, then when cmd.exe appears, right-click on it and select “run as administrator”. 

 

When the command prompt box opens type sfc /scannow and then press the enter key.  This will scan all protected system files and replace any missing or corrupted files with a cached copy that is located in a compressed folder on your hard drive.

 

Note:   Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.

 

For more information on this process, please visit the following Microsoft website: http://support.microsoft.com/kb/929833

 

Please report back on whether you were able to successfully run system file checker, and if this corrected your computer problems.


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#6 Rifleman3030

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Posted 17 November 2014 - 02:12 PM

I have allready ran it before and didnt find anything

Edited by Rifleman3030, 17 November 2014 - 02:30 PM.


#7 Rifleman3030

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Posted 18 November 2014 - 01:33 AM

Just reinstalled windows and reinstalled some programs was up for 4 hours stable,then I downloaded some drivers for my GPU then restarted now it wont even boot into windows without shutting off

Edited by Rifleman3030, 18 November 2014 - 01:35 AM.


#8 hamluis

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Posted 19 November 2014 - 01:38 PM

PSU seems obvious suspect, IMO.

 

Louis



#9 Rifleman3030

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Posted 19 November 2014 - 04:53 PM

Ok if it is the psu (I got it used after I spilt liquid on my old one) I wanna make sure nothing in my comp caused it to go bad if that is possible,thanks.

#10 hamluis

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Posted 20 November 2014 - 02:40 PM

Well...even if I had that computer here with me...I could never be SURE that it's the source of your problems.

 

Troubleshooting computer problems from afar...isn't as exact as "Is it raining in your neighborhood?" or other such investigations :).

 

I have multiple systems and multiple PSUs, so testing the PSU would involve a simple disconnect A, then insert B test.  I can't do that from afar, you can't do it if you only have one PSU available.

 

And...the assumption that everyone makes...that there is only ONE problem...just isn't valid for some users.

 

Louis



#11 Rifleman3030

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Posted 20 November 2014 - 02:48 PM

Yeah I can see that, well looks like buying parts to trouble shoot is my best bet, thanks for the help.

Edited by Rifleman3030, 20 November 2014 - 02:50 PM.


#12 hamluis

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Posted 20 November 2014 - 03:50 PM

Since you found malware...I would visit the Am I Infected forum...before I started throwing money at random parts of the system.  It's a good thing to remove from suspicion/possibility.

 

Louis



#13 Zero Flyer

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Posted 24 November 2014 - 05:49 PM

Or maybe reinstall system. Its cheaper as Louis said.



#14 Rifleman3030

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Posted 25 November 2014 - 05:09 AM

Installed new psu seems to have fixed it

#15 hamluis

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Posted 26 November 2014 - 02:03 PM

:thumbup2: , feedback appreciated...happy computing :).

 

Louis






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