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Unexpected shutdown?


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9 replies to this topic

#1 Sintharius

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Posted 16 November 2014 - 10:00 AM

Hello Bleeping Computer folks, I have a question.

 

When I check Event Viewer, I saw an "Unexpected shutdown" error, although the shutdown was performed properly (using Shut down from the Start button).

 

Can somebody explain this? I use Windows 7 Ultimate.

 

Thank you.



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#2 hamluis

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Posted 17 November 2014 - 06:43 AM

Unexpected shutdown error messages appear automatically in Event Viewer...anytime that Windows reboots from an unexpected situation...whether the cause be heat, hardware, software, malware or whatever.  Anything that causes an unplanned reboot while working in Windows...will result in this message.  Loss of power to the system will also be among potential causes of this message being noted.

 

I suggest looking at all the other errors reflected in Event Viewer to try to find clues.  Another source would be any data reflecting BSOD situations.

 

Louis



#3 Sintharius

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Posted 17 November 2014 - 07:02 AM

Hm, reboots from installations of security suites also count as unexpected shutdowns? I had to reboot during the installation of Agnitum Outpost Pro and that one counted as an unexpected shutdown.



#4 hamluis

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Posted 17 November 2014 - 10:28 AM

I would think not...since the regular Windows machinery is employed on any program/update which requires a reboot.

 

Aside from such...a reboot is the way Windows handles problems.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 Sintharius

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Posted 17 November 2014 - 11:58 AM

I just checked the MiniToolbox log and there's no Unexpected shutdown events... Guess it was some time ago.

 

System snapshot from Speccy: http://speccy.piriform.com/results/d5veqLNjblmpQdxxE3OuSDV

 

MiniToolbox log:

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Linh (administrator) on 17-11-2014 at 17:52:46
Running from "D:\SETUP\Anti-Malware & repair tools"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/17/2014 08:04:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/16/2014 08:34:23 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/16/2014 08:19:37 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2014 05:10:01 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2014 09:48:48 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2014 02:56:07 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
 
Error: (11/15/2014 02:45:09 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (11/15/2014 02:44:55 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (11/15/2014 02:44:40 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (11/15/2014 02:43:30 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"1".
Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (11/17/2014 09:54:34 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MBAMScheduler service.
 
Error: (11/17/2014 09:54:00 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the afcdpsrv service.
 
Error: (11/17/2014 08:03:16 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:29:29 PM on ‎11/‎16/‎2014 was unexpected.
 
Error: (11/16/2014 08:32:49 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:32:09 PM on ‎11/‎16/‎2014 was unexpected.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
 
Microsoft Office Sessions:
=========================
Error: (11/17/2014 08:04:59 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/16/2014 08:34:23 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/16/2014 08:19:37 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2014 05:10:01 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2014 09:48:48 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (11/15/2014 02:56:07 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestd:\SETUP\anti-malware & repair tools\esetsmartinstaller_enu.exe
 
Error: (11/15/2014 02:45:09 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Common Files\Acronis\DiskDirector\WinPE\Files\mmsBundle.dll
 
Error: (11/15/2014 02:44:55 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Common Files\Acronis\DiskDirector\WinPE\Files\ManagementConsole.exe
 
Error: (11/15/2014 02:44:40 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Common Files\Acronis\DiskDirector\WinPE\Files\RecoveryExpert.exe
 
Error: (11/15/2014 02:43:30 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.CRT,processorArchitecture="x86",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Common Files\Acronis\DiskDirector\WinPE\Files\systeminfo.exe
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-09-10 04:00:55.712
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-10 04:00:55.712
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-10 04:00:55.712
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-10 04:00:50.346
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Endpoint Security 10 for Windows\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-10 04:00:50.346
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Endpoint Security 10 for Windows\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-10 04:00:50.346
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Endpoint Security 10 for Windows\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-09 03:53:00.979
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-09 03:53:00.979
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-09 03:53:00.979
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-09 03:52:53.506
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files (x86)\Kaspersky Lab\Kaspersky Endpoint Security 10 for Windows\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
Acronis Drive Monitor (HKLM-x32\...\{706AE61D-40A4-4F50-8359-FE8F6F7FA461}) (Version: 1.0.566 - Acronis)
Acronis True Image 2014 (HKLM-x32\...\{4A79A394-835A-49D7-8662-60643872DFF6}Visible) (Version: 17.0.6614 - Acronis)
Acronis True Image 2014 (x32 Version: 17.0.6614 - Acronis) Hidden
Acronis Disk Director Home (HKLM-x32\...\{9CCC78EF-027E-40E0-9B61-39932C65E3FE}) (Version: 11.0.216 - Acronis)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.223 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Assassin's Creed (HKLM-x32\...\{8CFA9151-6404-409A-AF22-4632D04582FD}) (Version: 1.02 - Ubisoft)
AutoHotkey 1.1.09.00 (HKLM\...\AutoHotkey) (Version: 1.1.09.00 - Lexikos)
CCleaner (HKLM\...\CCleaner) (Version: 4.19 - Piriform)
Chuzzle Deluxe 1.01 (HKLM-x32\...\Chuzzle Deluxe 1.01) (Version:  - )
Definition Update for Microsoft Office 2013 (KB2899506) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{43F4EE3A-729F-4450-AC11-196D5FDC5DB8}) (Version:  - Microsoft)
ETDWare PS/2-X64 11.4.1.6_WHQL (HKLM\...\Elantech) (Version: 11.4.1.6 - ELAN Microelectronic Corp.)
FlashGet3.7 (HKLM-x32\...\FlashGet3.7) (Version: 3.7.0.1203 - http://www.FlashGet.com)
Foxit Cloud (HKLM-x32\...\{41914D8B-9D6E-4764-A1F9-BC43FB6782C1}_is1) (Version: 2.1.32.905 - Foxit Software Inc.)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 7.0.3.916 - Foxit Software Inc.)
Fshare Tool version 4.7.2 (HKLM-x32\...\{0AA81912-18DE-4E3A-9CDB-BA60AB36AF50}_is1) (Version: 4.7.2 - www.Fshare.vn Groups)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
Insaniquarium Deluxe 1.1 (HKLM-x32\...\Insaniquarium Deluxe 1.1) (Version:  - )
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3958 - Intel Corporation)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Kaspersky Endpoint Security 10 for Windows (HKLM\...\{04CF7FBD-E56C-446D-8FC9-DD444BDBEE8E}) (Version: 10.2.1.23 - Kaspersky Lab)
Malwarebytes Anti-Exploit version 1.04.1.1012 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.04.1.1012 - Malwarebytes)
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Access MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft DCF MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Excel MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Groove MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Lync MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office 32-bit Components 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUS) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared 32-bit MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106 (HKLM-x32\...\{8e70e4e1-06d7-470b-9f74-a51bef21088e}) (Version: 11.0.51106.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106 (x32 Version: 11.0.51106 - Microsoft Corporation) Hidden
Microsoft Word MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Mozilla Firefox 34.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 34.0 (x86 en-US)) (Version: 34.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Panda USB Vaccine 1.0.1.4 (HKLM-x32\...\{55A41219-9B22-4098-BAE7-AE289B3C569A}_is1) (Version:  - Panda Security)
SeaTools for Windows (HKLM-x32\...\SeaTools for Windows) (Version:  - Seagate Technology)
Skype™ 6.20 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.20.104 - Skype Technologies S.A.)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
Ubisoft Game Launcher (HKLM-x32\...\{888F1505-C2B3-4FDE-835D-36353EBD4754}) (Version: 1.0.0.0 - UBISOFT)
UltraISO Premium V9.35 (HKLM-x32\...\UltraISO_is1) (Version:  - )
Update for Microsoft Access 2013 (KB2863859) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{AFE0615A-25D9-4F1A-9374-C02C5D79566B}) (Version:  - Microsoft)
Update for Microsoft Access 2013 (KB2863859) 64-Bit Edition (HKLM\...\{90150000-0015-0409-1000-0000000FF1CE}_Office15.PROPLUS_{AFE0615A-25D9-4F1A-9374-C02C5D79566B}) (Version:  - Microsoft)
Update for Microsoft Excel 2013 (KB2899509) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{62D9FCDC-71E5-4948-B0CB-ADFECFAC886B}) (Version:  - Microsoft)
Update for Microsoft Excel 2013 (KB2899509) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUS_{62D9FCDC-71E5-4948-B0CB-ADFECFAC886B}) (Version:  - Microsoft)
Update for Microsoft Excel 2013 (KB2899509) 64-Bit Edition (HKLM\...\{90150000-0018-0409-1000-0000000FF1CE}_Office15.PROPLUS_{62D9FCDC-71E5-4948-B0CB-ADFECFAC886B}) (Version:  - Microsoft)
Update for Microsoft Excel 2013 (KB2899509) 64-Bit Edition (HKLM\...\{90150000-001B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{62D9FCDC-71E5-4948-B0CB-ADFECFAC886B}) (Version:  - Microsoft)
Update for Microsoft Lync 2013 (KB2881083) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{8260F0BF-F234-41FC-AB11-218A9925F77B}) (Version:  - Microsoft)
Update for Microsoft Lync 2013 (KB2899507) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{686D6361-AD11-400C-9B28-F27AC48C56B1}) (Version:  - Microsoft)
Update for Microsoft Lync 2013 (KB2899507) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{686D6361-AD11-400C-9B28-F27AC48C56B1}) (Version:  - Microsoft)
Update for Microsoft Lync 2013 (KB2899507) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{686D6361-AD11-400C-9B28-F27AC48C56B1}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2760249) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{7A4AB8E1-C091-4BD3-B308-844BA6EE752A}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2760344) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{EF77B4A6-DFEC-4010-A87D-9B6BF87FABEC}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2760371) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{25DEA344-FF6F-41BD-B88F-5242BB8E80E1}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2760544) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{62857CDD-2985-4939-91BA-19ED0B0031A5}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2768012) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{0814662C-FD28-4DE0-ACE5-EE50D1D6C8FB}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2837654) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{2147FFF7-71C4-4306-AFE2-1AA7A6025BB1}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2863843) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{290D80DE-03AB-47EC-9402-108AF4CE4F66}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880478) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{8116ED50-F1E7-49E1-9D8D-421497D34B0F}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881001) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{DF1B7B95-4A86-4605-A628-556394B5580A}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881004) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{AC8BEB81-5B5E-4503-B1F4-7781F4642E46}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881004) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUS_{AC8BEB81-5B5E-4503-B1F4-7781F4642E46}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881008) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{FCA6FD54-B1B9-4747-9E2B-2DDE78D0D58B}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881008) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUS_{FCA6FD54-B1B9-4747-9E2B-2DDE78D0D58B}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881008) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{FCA6FD54-B1B9-4747-9E2B-2DDE78D0D58B}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881009) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{3033838D-15E0-4199-8CBD-A7F2057AE653}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881012) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{0DC71935-8DEE-4621-A223-23FD1552E567}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881035) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{885C981B-F1E3-430A-A099-31CA9D28C251}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881035) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUS_{885C981B-F1E3-430A-A099-31CA9D28C251}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881035) 64-Bit Edition (HKLM\...\{90150000-0090-0409-1000-0000000FF1CE}_Office15.PROPLUS_{885C981B-F1E3-430A-A099-31CA9D28C251}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881039) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{C675FC43-E413-49A7-B3DC-44967B4FE22D}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2883036) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{E919ACF4-A1D7-4CAA-A103-5EB115563721}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2883049) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{39D9DAC1-16A7-430A-B2F3-4D3D000454D0}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2883095) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{EADBF225-163E-406B-B11A-26ECCCAB5A0E}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2889857) 64-Bit Edition (HKLM\...\{90150000-001F-0409-1000-0000000FF1CE}_Office15.PROPLUS_{01AE478E-A0BE-4653-BC13-FE35F784ADD1}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2889857) 64-Bit Edition (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}_Office15.PROPLUS_{DE98FDAD-AB02-4A76-A08B-34F6C5745942}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2889857) 64-Bit Edition (HKLM\...\{90150000-001F-0C0A-1000-0000000FF1CE}_Office15.PROPLUS_{4D70584F-7519-4BE7-BD3F-038D0CBF0F27}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2889940) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{36772E16-D3FA-440E-B001-0BEB2B1FCE47}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2899493) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{2F5AC93A-75C7-40AB-A1D4-6DC9751AD462}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2899493) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUS_{2F5AC93A-75C7-40AB-A1D4-6DC9751AD462}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2899493) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{2F5AC93A-75C7-40AB-A1D4-6DC9751AD462}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2899510) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{BB9598C4-7919-4D98-8A53-49ECC023A7CF}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2899510) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{BB9598C4-7919-4D98-8A53-49ECC023A7CF}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2899513) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{E472530B-E005-4307-8E31-4335657CF186}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2899513) 64-Bit Edition (HKLM\...\{90150000-00BA-0409-1000-0000000FF1CE}_Office15.PROPLUS_{E472530B-E005-4307-8E31-4335657CF186}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2899513) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{E472530B-E005-4307-8E31-4335657CF186}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2899513) 64-Bit Edition (HKLM\...\{90150000-00C1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{E472530B-E005-4307-8E31-4335657CF186}) (Version:  - Microsoft)
Update for Microsoft OneNote 2013 (KB2883059) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{BA62716F-904B-4668-A792-A41C1D806416}) (Version:  - Microsoft)
Update for Microsoft OneNote 2013 (KB2883059) 64-Bit Edition (HKLM\...\{90150000-00A1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{BA62716F-904B-4668-A792-A41C1D806416}) (Version:  - Microsoft)
Update for Microsoft OneNote 2013 (KB2883059) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{BA62716F-904B-4668-A792-A41C1D806416}) (Version:  - Microsoft)
Update for Microsoft Outlook 2013 (KB2899504) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{C47FD1BD-A91B-4BAB-9B3D-BAA0D6E8E656}) (Version:  - Microsoft)
Update for Microsoft Outlook 2013 (KB2899504) 64-Bit Edition (HKLM\...\{90150000-001A-0409-1000-0000000FF1CE}_Office15.PROPLUS_{C47FD1BD-A91B-4BAB-9B3D-BAA0D6E8E656}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2013 (KB2889936) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{675AFAB3-7AEF-47EF-97B9-238D1D70C790}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2013 (KB2889936) 64-Bit Edition (HKLM\...\{90150000-0018-0409-1000-0000000FF1CE}_Office15.PROPLUS_{675AFAB3-7AEF-47EF-97B9-238D1D70C790}) (Version:  - Microsoft)
Update for Microsoft Publisher 2013 (KB2880999) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{C07147B9-CC0B-4CC1-A107-A705889A54F2}) (Version:  - Microsoft)
Update for Microsoft Publisher 2013 (KB2880999) 64-Bit Edition (HKLM\...\{90150000-0019-0409-1000-0000000FF1CE}_Office15.PROPLUS_{C07147B9-CC0B-4CC1-A107-A705889A54F2}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2013 (KB2817301) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{8E5CD68A-CDF8-4930-88DF-B7778B1871A9}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2013 (KB2817301) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUS_{8E5CD68A-CDF8-4930-88DF-B7778B1871A9}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2878319) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{BC51FE30-3A56-4802-8D9E-E9BC05B56B49}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2899500) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{2C9316A1-87DB-4F95-8ECB-45D2B71EE108}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2899500) 64-Bit Edition (HKLM\...\{90150000-001A-0409-1000-0000000FF1CE}_Office15.PROPLUS_{2C9316A1-87DB-4F95-8ECB-45D2B71EE108}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2899500) 64-Bit Edition (HKLM\...\{90150000-001B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{2C9316A1-87DB-4F95-8ECB-45D2B71EE108}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2899500) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{2C9316A1-87DB-4F95-8ECB-45D2B71EE108}) (Version:  - Microsoft)
Uplay (HKLM-x32\...\Uplay) (Version: 2.0 - Ubisoft)
WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
XMind 2013 (v3.4.1) (HKLM-x32\...\XMind_is1) (Version: 3.4.1.201401221918 - XMind Ltd.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 86%
Total physical RAM: 3943.41 MB
Available physical RAM: 513.19 MB
Total Pagefile: 7885 MB
Available Pagefile: 3366.65 MB
Total Virtual: 4095.88 MB
Available Virtual: 3982.7 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:100 GB) (Free:50 GB) NTFS
2 Drive d: (BACKUP) (Fixed) (Total:120.76 GB) (Free:13.18 GB) NTFS
3 Drive e: (DATA) (Fixed) (Total:244.9 GB) (Free:75.15 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\THAILINH
 
Administrator            Guest                    Linh                     
 
 
**** End of log ****


#6 Sintharius

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Posted 17 November 2014 - 12:01 PM

Oops, it's there.

For your information: The two events logged as "unexpected shutdown" are actually legit. The one at 8 PM was a reboot performed normally with Start button => Restart, while the one at 11 PM is a normal shutdown. 



#7 hamluis

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Posted 17 November 2014 - 12:33 PM

Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
I'd say that those are cause for concern.
 
Attribute name: Reported Uncorrectable Errors    Real value: 4,003      Current: 1, Worst: 1    Threshold: 0   Raw Value: 0000000FA3   Status: Good

 

Looking at the SMART data and the controller errors...my guess is that it's time to move any valued data from that drive...and replace it.  But...I'm no expert of any sort at anything and I'm going to ask one of the more knowledgeable members to take a look and comment.

 

Louis



#8 Sintharius

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Posted 17 November 2014 - 01:02 PM

 

Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
Error: (11/16/2014 07:52:18 PM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.
 
I'd say that those are cause for concern.
 
Attribute name: Reported Uncorrectable Errors    Real value: 4,003      Current: 1, Worst: 1    Threshold: 0   Raw Value: 0000000FA3   Status: Good

 

Looking at the SMART data and the controller errors...my guess is that it's time to move any valued data from that drive...and replace it.  But...I'm no expert of any sort at anything and I'm going to ask one of the more knowledgeable members to take a look and comment.

 

Louis

 

Can you elaborate the device error? I'm not quite sure on this part.

As for my HDD failing, yes, I already know. Was going to order a new drive and reimage all the stuff.



#9 hamluis

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Posted 17 November 2014 - 02:11 PM

The device referred to...is your hard drive.

 

You may not be able to reimage if your drive deteriorates precipitously...I'd make that a "did that yesterday" priority.

 

Louis



#10 zingo156

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Posted 17 November 2014 - 03:14 PM

Louis is correct about the failing hard drive, you have read and seek errors, 2 uncorrectable sectors counts, 1 uncorrectable reported, and 2 pending uncorrectable sectors as well (meaning the drive is waiting to remap these). These issues with the drive very well might be the cause of improper shut downs, either a failure to read current written data, seak, or write etc. Replace the drive, reload windows and see if shutdowns work normally.

 

As Louis mentioned, cloning or imaging a drive with errors can cause problems or fail alltogether. You can attempt it and if you run into issues, running a tool such as MHDD in remap mode may help (on the old drive and then reimaging after). Just know that if data is written in any uncorrectable sector, that data will potentially be lost or corrupted.

 

My suggestion would be to backup your data and start fresh on a new hard drive. For certain, backup important data first before doing the image or clone.


Edited by zingo156, 17 November 2014 - 05:00 PM.

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