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Unable to Install McAfee Total Protection

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#1 techrahul


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Posted 15 November 2014 - 05:05 PM

I am trying to remove McAfee Antivirus with MCPR ( McAfee Product Removal Tool ) by McAfee, But getting uninstallation incomplete message, I also done the full scan with Malwarebyte but there is no infection in scan.....But i still think there is a malware or adware which is creating a problem in my computer because when i start my google chrome i got lots of pop up windows....Please help

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#2 Alex&Vanko


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Posted 15 November 2014 - 05:29 PM

Why not standard way to remove and then MCPR?

#3 techrahul

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Posted 15 November 2014 - 05:48 PM

Actually i want to install my McAfee Total Protection but keet getting the message " Unable to continue Installation " then i successfully removed existing McAfee from Control Panel > Add & Remove programs and tried McAfee Installation again but same error message so now i am trying MCPR tool for complete cleanup of old McAfee but its also showing Uninstallation incomplete ........Please help

#4 quietman7


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Posted 16 November 2014 - 08:56 AM

* How to uninstall your products using MCPR.exe
* How to uninstall or reinstall McAfee products using the Consumer Products Removal tool (MCPR)

However, if your machine is infection with malware...you should take care of that first.

If you need individual assistance with malware infection, you should start a new topic in the Am I infected? What do I do? forum OR follow the instructions provided in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

If you choose to post a log...after doing that, please reply back in this thread with a link to the new topic so we can closed this one
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