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PC wont connect to internet


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14 replies to this topic

#1 igreenbean

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Posted 15 November 2014 - 02:59 PM

Ever since I switched my router, my internet will connect if I start regularly, but I will only get 40 kbs download speed. It is unusable. But if I connect in Safe Mode with Networking it works perfectly like it should. I'm running Windows 7. I think it's also worth noting that if I go to someone else's house and connect to their WiFi it works perfectly. Also I just reinstalled Windows 7 and installed all the right drivers so I know it isn't a virus. I've tried so many things and I'm at a loss. Can someone help?

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#2 dicke

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Posted 15 November 2014 - 05:52 PM

Welcome,

What changes, if any have you made to the router?

Did you delete the configuration in the network connections part of the control panel when you made the change?

It sounds like you need to establish a new connection with your new router.

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 igreenbean

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Posted 15 November 2014 - 05:55 PM

I haven't made any changes to the router and I deleted the configurations from my old connection to my previous router.

#4 JohnC_21

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Posted 15 November 2014 - 06:51 PM

Is both Ethernet and Wireless slow in normal mode?. What is the speed if you connect directly to your modem?



#5 igreenbean

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Posted 15 November 2014 - 06:53 PM

That's the problem. I don't have an Ethernet cable. My last one broke, it works if I use one but I don't have the means to acquire one at the moment.

#6 JohnC_21

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Posted 15 November 2014 - 07:21 PM

If you disable your antivirus, does the speed change?



#7 igreenbean

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Posted 15 November 2014 - 07:27 PM

I currently don't have AV installed. I just reinstalled windows and the only things I managed to download were Chrome, Steam, Ventrilo and all necessary drivers for my wireless and video cards

#8 JohnC_21

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Posted 15 November 2014 - 07:33 PM

What is the make and model of the computer? One other thing. Right click your wireless network adapter in Device Manager. Select Properties. Under the details tab select Hardware ID's in the dropdown box. Copy and Paste the first line in  your next post.

 

Safe mode loads generic drivers so there has to be some kind of conflict when entering normal mode. What is the make and model of the router?



#9 igreenbean

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Posted 15 November 2014 - 07:43 PM

My laptop is a Dell XPS L702X. The first line under hardware ID's is PCI\VEN_8086&DEV_0091&SUBSYS_52218086&REV_34. I'm not sure of all the details but I know the manufacturer or the router is Zoom. 


Edited by igreenbean, 15 November 2014 - 07:43 PM.


#10 JohnC_21

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Posted 15 November 2014 - 08:06 PM

Dell drivers can be problematic. The driver for the wireless in a Intel® Centrino® Advanced-N 6230 adapter. It's possible Windows safe mode is using generic 802.11g drivers but I am not sure.

 

I would download the intel driver for your wireless here.  It may be more compatible with your router. The larger download size includes the intel wireless software. Note, download either the 32bit or 64bit depending on your OS.

 

Before installing the driver, create a restore point and also a Windows 7 System Repair Disk if you have not done so already.

 

You should see the model number of the Zoom on a sticker either on the bottom or side.



#11 igreenbean

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Posted 15 November 2014 - 08:14 PM

I'm downloading the 90 mb file now but it might take a while. Also, I did try and set the wireless mode to 802.11g only, but to no avail, so I doubt that is the cause. I went into safe mode and compared all of the settings to that of the settings when I boot normally and they were all exactly the same. When I'm finished downloading the driver, I will let you know. 



#12 igreenbean

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Posted 15 November 2014 - 09:03 PM

I downloaded it and installed it and now everything seems to be working perfectly. Words cannot describe how happy I am. Thank you very much. 



#13 JohnC_21

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Posted 15 November 2014 - 09:06 PM

Your Welcome. Glad everything is working okay now. Thanks for the update.



#14 RobertHD

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Posted 16 November 2014 - 03:35 AM

Welll should mark this topik solved Lol funny words


Robert James Crawley Klopp


#15 dicke

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Posted 16 November 2014 - 02:25 PM

I downloaded it and installed it and now everything seems to be working perfectly. Words cannot describe how happy I am. Thank you very much. 

 

Now would be a very good time to download and install a security program. Remember to keep it and your operating system current.

Stay well and surf safe

 

Dick


Stay well and surf safe [stay protected]

Dick E





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