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Cannot Activate New User Account in Outlook 2013 Using Windows 8.1.

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#1 shamrock838


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  • Local time:10:18 AM

Posted 15 November 2014 - 02:38 PM

I just acquired an HP Pavilion 500-C60 desktop computer that came preloaded with Windows 8.1 and Office 2013.  [I once used Windows Vista Business with Office 2003, which worked fine.]


I’m now unable to activate Outlook 2013 – i.e. I can’t send or receive e-mail messages per the following: 


When receiving - I get “The connection to the server was interrupted.”  Somewhere I heard or read that “imap” should be instead of “pop” (or “pop3”) when using Outlook 2013 in Windows 8.1.


When sending - I get “Outlook cannot connect to your outgoing (SMTP) e-mail server.”  BTW, my ISP is comcast.net and I was directed to an online file: - Configure Outlook 2013 for Comcast E-Mail (accessed via Google).  Each time I follow this procedure and get to the final step – Test Account Settings “ - the Test fails - and I can’t finalize my e-mail new account configuration.


Has anyone else had this problem – and how did you overcome it?  [BTW, I’m only semi-computer literate in such matters and would appreciate a step-by-step approach to finally get back into e-mail land.]”





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