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Problem with network adapter


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13 replies to this topic

#1 Olavepet

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Posted 15 November 2014 - 08:49 AM

Hi.

 

I own a Acer Aspire V5-131.

This comes originally with with windows 8, but this was to slow so I installed win. 7 instead.

It works perfectly, but there is one problem. I cannot get the wireless internett to work.

 

I've downloaded and installed all drivers (included wifi driver from intel), but it will not work.

After installing the Broadcom driver for ethernet I get connectin using a cable, but no wifi.

 

When I open device manager --> network adapters, There is no wifi adapter showing.

 

Wifi was working fine in win 8.

 

Can someone please help me with this problem??

 

Thanks :-)

 



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#2 JohnC_21

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Posted 15 November 2014 - 09:55 AM

Hello, and Welcome

 

Do you have any yellow exclamation marks showing in Device Manager?


Edited by JohnC_21, 15 November 2014 - 09:55 AM.


#3 bingram

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Posted 15 November 2014 - 09:59 AM

Have you enabled the wireless on your keyboard or possibly a switch on the side? Where did you download your drivers from?

 

You can enable or disable your wireless with a combination of keys on your keyboard, or with a dedicated wireless switch. On Acer notebooks and netbooks, the following methods are used:

  • A dedicated button, located above the keyboard.
  • A toggle switch, located on the front or side of the device.
  • The FN and the key with the wireless icon on your keyboard. Usually, the key combination Fn + F3 is used.

The wireless key can be identified with one of the following icons on or near it:

icon_wireless.png icon_wireless_dish.png icon_wireless_gw1.png icon_wireless_tower.png icon_wireless_tower3.png

Please check your user manual on how to enable or disable wireless networks on your specific model.

When you enable the wireless feature, either an LED on or near the button or toggle switch will turn on, or a symbol will show on your display.\

 

Are you running X64 or x86?

http://us.acer.com/ac/en/US/content/drivers



#4 old rocker

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Posted 15 November 2014 - 10:45 AM

Hi,

 

Drivers are available for your Acer Aspire V5-131 Windows 8 32/64bit and Windows 7 32/64bit.

http://us.acer.com/ac/en/US/content/drivers

 

You must specify your OS to download the proper drivers

 

 

Best of luck and Please keep BC posted!

 

Don't know why I didn't see the above post...

 

Anyway What Bingram Said!


Edited by old rocker, 15 November 2014 - 10:46 AM.


#5 Olavepet

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Posted 15 November 2014 - 11:19 AM

Yes I have exclamation marks on the network adapter in device manager.

 

 

I have downloaded the drivers from acers homepage for window 7, 64 bit

 

I have also tried to turn it on and of with fn + f3

 

Any other suggestions?



#6 Olavepet

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Posted 15 November 2014 - 11:30 AM

Hello, and Welcome

 

Do you have any yellow exclamation marks showing in Device Manager?

Yes.

What does it mean?



#7 JohnC_21

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Posted 15 November 2014 - 11:49 AM

First, did you download the and install the chipset driver from the link old rocker posted?

 

Right click on the device with the yellow exclamation mark. Select Properties under the Details tab select Hardware ID's in the dropdown box. Copy and paste the first line in your next post.

 

611.png?w=604


Edited by JohnC_21, 15 November 2014 - 11:49 AM.


#8 Olavepet

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Posted 15 November 2014 - 12:12 PM

Yes, I have downloaded the "Wireless LAN driver" by Intel from this page.

 

 How do i post pictures here?

 

This is the top line in my Hardware ids: PCI\VEN_169C&DEV_0036&SUBSYS_063211AD&REV_01



#9 JohnC_21

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Posted 15 November 2014 - 12:22 PM

It's not the wireless adapter you need to download, it's the chipset driver.

 

Chipset Intel Chipset Driver 9.3.0.1020 2.9 MB

2012/06/13

 

Can you double check the Hardware ID again. VEN_169C&DEV_0036  I can't find anything with that vendor or device ID.

 

Edit: Under More Reply Options you can attach your image to  your post.

 

Edit Edit: I found the problem. The wireless chipset you have is an Atheros. Go here, select your OS and download the Atheros WIreless driver. If you have bluetooth then download the Wlan + bluetooth driver.


Edited by JohnC_21, 15 November 2014 - 12:30 PM.


#10 Olavepet

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Posted 15 November 2014 - 12:41 PM

Sorry.

It's VEN_168C&DEV_0036



#11 JohnC_21

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Posted 15 November 2014 - 12:48 PM

See my edited post. You have an Atheros chipset and not an Intel Wireless chipset.


Edited by JohnC_21, 15 November 2014 - 12:49 PM.


#12 Olavepet

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Posted 15 November 2014 - 01:49 PM

I have now downloaded the Intel chipset driver (there is no Atheros chipset on acer drivers page)

 

Then I installed the  Wlan + bluetooth driver. It still does not work.

Bluetooth works, but not the wifi :-(

Can there be anything simple that I'm forgetting?

 

I really appreciate you helping me out here :-)  



#13 JohnC_21

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Posted 15 November 2014 - 02:01 PM

I think you are getting the two confused. You have an intel chipset for the CPU but a Atheros Wireless chipset. The intel chipset does not have anything to do with the wireless chipset. Usually on a clean install it's good to download and install the chipset drivers. Yours are for intel. It's possible installing the intel chipset driver will allow the intel chipset to communicate with the Atheros chipset but I can be sure about that. Download and install the intel chipset driver.

 

If the wireless does not work. Try the driver listed on the page that does not have bluetooth. Just the Atheros WLAN driver.

 

Wireless LAN Atheros Wireless LAN Driver 9.2.0.480 39.3 MB 2012/06/13

 

Edit, if the driver above does not work either, go here and click on the drive icon below the green download button. Provide a junk email address and download the driver. This is a direct download from Acer and is a later driver for the same chipset.


Edited by JohnC_21, 15 November 2014 - 02:09 PM.


#14 Olavepet

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Posted 16 November 2014 - 01:51 PM

IT WORKED!!

THANK YOU!!!!!   :guitar:






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