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External hard drive problem

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#1 terryco


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Posted 15 November 2014 - 04:15 AM

A friend as asked me if I can sort out a problem with his Seagate Freeagent Go External drive. He unplugged it and now it states it needs formatting. There are pictures that he doesn't want to lose on the drive, so he doesn't want to format it if possible.  He tried it on a laptop and I have plugged it into my pc with the same message. This is the message


"E" is not accessible The volume doesn't contain a recognised file system. Please make sure that all required file system drivers are loaded and that the volume is not corrupt.
I tried scanning the drive with a program called usb show and fix and all I get is


You need to format the disc in drive "E" before you can use it. do you want to format it.

If I click properties it it shows Used Space 0 Free space 0 Capacity 0


I would appreciate any help. Thanks

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#2 JohnC_21


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Posted 15 November 2014 - 09:12 AM



Does the Drive show as RAW in Disk Management?


If it does follow this guide but do not write a new partition table if you cannot list the files with the "P" key. It would be best to copy the files first even if they are listed with the "P" key. With the files listed, use the ":" key to select files and folders. Then use the upper case "C" key to copy the files over to computer. The default location of recovery will be the folder you unzipped Testdisk to. Download Testdisk V6.14 V7 is beta.


After all files are copied you can then write a new partition table as shown in the guide.

Edited by JohnC_21, 15 November 2014 - 09:12 AM.

#3 terryco

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Posted 15 November 2014 - 10:02 AM

Thank You JohnC_21 It is showing as raw. Ill give it a go and get back later with results

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