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hardware error in windows 8.1


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#1 Dragonlady24

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Posted 14 November 2014 - 10:19 PM

Hello, my PC a Lenovo H515 with 4 GB ram, AMD A4 5000 processor with integrated HD 8330 graphics card, My monitor is a LCD display which is supposed to be optimized for Vista. 

 

I have been having issues off and on with this machine the past months. The screen will go black for three seconds or a little longer and then a popup in the corner will tell me that my graphics driver has stopped working and has restarted. I have had this issue about 6 times now. It does not matter whether I am online viewing web pages, working with Microsoft office documents or nothing at all. I have wondered if my monitor may be failing or if its a graphics card issue. I have searched this off and on and have yet to find any answers. It seems even Microsoft has no clue after I have also read through their forums. 

 

If it helps before this I had updated Microsoft office 2013 and an update for Microsoft's Malicious software removal tool failed 13 minutes before this.

 

Here are some technical details to help: there are a total of 2 as you can see the first one happened twice. 

Source
Windows
 
Summary
Hardware error
 
Date
‎11/‎14/‎2014 8:43 PM
 
Status
No solution available
 
Description
A problem with your hardware caused Windows to stop working correctly.
 
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe00136e55010
Parameter 2: fffff80115a6dd84
Parameter 3: 0
Parameter 4: 74c
OS version: 6_3_9600
Service Pack: 0_0
Product: 768_1
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
 
Source
Windows
 
Summary
Hardware error
 
Date
‎11/‎14/‎2014 8:43 PM
 
Status
No solution available
 
Description
A problem with your hardware caused Windows to stop working correctly.
 
Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffe00136fd54d0
Parameter 2: fffff80115a6dd84
Parameter 3: 0
Parameter 4: 0
OS version: 6_3_9600
Service Pack: 0_0
Product: 768_1
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
 
Source
Windows
 
Summary
Hardware error
 
Date
‎11/‎14/‎2014 8:43 PM
 
Status
No solution available
 
Description
A problem with your hardware caused Windows to stop working correctly.
 
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe00136e55010
Parameter 2: fffff80115a6dd84
Parameter 3: 0
Parameter 4: 74c
OS version: 6_3_9600
Service Pack: 0_0
Product: 768_1
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
 

Edited by Dragonlady24, 14 November 2014 - 10:21 PM.


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#2 blueelvis

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Posted 15 November 2014 - 07:28 AM

Hi Dragonlady24 ^_^,

 

Are you getting any Blue Screen Crashes or just the Display Driver stopping and then recovering?

I have written a post on my website over here for such issues -

http://omgdebugging.com/tdr-fix-amd-nvidia-users/

 

Kindly perform the registry fix only and only if the method suggested before it does not work.

 

Let me know how it goes ^_^


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#3 Dragonlady24

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Posted 15 November 2014 - 01:18 PM

Just a random display driver crash with that popup. no BSOD, just a temporary display of black.



#4 dc3

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Posted 15 November 2014 - 01:47 PM

Boot into Safe Mode with Networking and run the computer long enough to determine if the problem repeats in Safe Mode.  if it doesn't, then there is a good chance that this is a driver issue.

 

You may not get a BSOD, but it should create a mini dump file, I would suggest responding to the instructions posted by blueelvis.

 

Once you have do that, please do the following.  Once again, you may not get a BSOD, but there should be error found in the Event Viewer pertaining to this.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Dragonlady24

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Posted 15 November 2014 - 04:45 PM

http://speccy.piriform.com/results/sZpLKUCqklJGdcaDVTkyU3A

 

speccy screenshot


Edited by Dragonlady24, 15 November 2014 - 05:01 PM.


#6 Dragonlady24

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Posted 15 November 2014 - 05:10 PM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Jody (administrator) on 15-11-2014 at 16:08:36
Running from "C:\program files (x86)\panda security\panda security protection\lostandfound"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (11/15/2014 03:59:23 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (11/14/2014 07:10:28 PM) (Source: Microsoft-Windows-RestartManager) (User: ZEN)
Description: Application or service 'Microsoft Office Document Cache Sync Client Interface' could not be shut down.
 
Error: (11/14/2014 07:10:28 PM) (Source: Microsoft-Windows-RestartManager) (User: ZEN)
Description: Application or service 'Microsoft Word' could not be shut down.
 
Error: (11/08/2014 00:30:18 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (11/06/2014 05:24:07 PM) (Source: Perflib) (User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (11/05/2014 03:06:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: PSUAMain.exe, version: 4.0.0.644, time stamp: 0x543fc4b4
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eeb4a3
Exception code: 0xc0000008
Fault offset: 0x00075bba
Faulting process id: 0x290
Faulting application start time: 0xPSUAMain.exe0
Faulting application path: PSUAMain.exe1
Faulting module path: PSUAMain.exe2
Report Id: PSUAMain.exe3
Faulting package full name: PSUAMain.exe4
Faulting package-relative application ID: PSUAMain.exe5
 
Error: (11/05/2014 03:06:02 PM) (Source: Application Hang) (User: )
Description: The program PSUAMain.exe version 4.0.0.644 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 290
 
Start Time: 01cff93b2344aaf4
 
Termination Time: 4294967295
 
Application Path: C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAMain.exe
 
Report Id: 8b4fe1c2-652f-11e4-bfcf-7427eac87674
 
Faulting package full name: 
 
Faulting package-relative application ID:
 
Error: (11/04/2014 07:27:11 PM) (Source: Application Error) (User: )
Description: Faulting application name: dragon.exe, version: 33.1.0.0, time stamp: 0x537b6dc7
Faulting module name: DIRAPIX.dll, version: 10.4.1.48, time stamp: 0x53198318
Exception code: 0xc0000005
Fault offset: 0x00037f91
Faulting process id: 0x1830
Faulting application start time: 0xdragon.exe0
Faulting application path: dragon.exe1
Faulting module path: dragon.exe2
Report Id: dragon.exe3
Faulting package full name: dragon.exe4
Faulting package-relative application ID: dragon.exe5
 
Error: (10/26/2014 06:07:02 PM) (Source: Application Error) (User: )
Description: Faulting application name: wmprph.exe, version: 12.0.9600.16384, time stamp: 0x5215ef9d
Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22
Exception code: 0xc0000005
Fault offset: 0x0000000000039a7a
Faulting process id: 0x169c
Faulting application start time: 0xwmprph.exe0
Faulting application path: wmprph.exe1
Faulting module path: wmprph.exe2
Report Id: wmprph.exe3
Faulting package full name: wmprph.exe4
Faulting package-relative application ID: wmprph.exe5
 
 
System errors:
=============
Error: (11/15/2014 03:57:00 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error: 
%%5
 
Error: (11/15/2014 03:56:49 PM) (Source: Service Control Manager) (User: )
Description: The AppEx Networks Accelerator LWF service failed to start due to the following error: 
%%31
 
Error: (11/15/2014 03:56:49 PM) (Source: APXACC) (User: )
Description: The NDIS6 LWF initialization has failed. (0xC0000001)
 
Error: (11/15/2014 03:56:05 PM) (Source: DCOM) (User: ZEN)
Description: 1084WSearchUnavailable{9E175B68-F52A-11D8-B9A5-505054503030}
 
Error: (11/15/2014 03:56:04 PM) (Source: DCOM) (User: ZEN)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (11/15/2014 03:55:22 PM) (Source: DCOM) (User: ZEN)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (11/15/2014 03:54:35 PM) (Source: DCOM) (User: ZEN)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (11/15/2014 03:54:28 PM) (Source: DCOM) (User: ZEN)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (11/15/2014 03:54:23 PM) (Source: DCOM) (User: ZEN)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (11/15/2014 03:53:24 PM) (Source: DCOM) (User: ZEN)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
 
Microsoft Office Sessions:
=========================
Error: (11/15/2014 03:59:23 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (11/14/2014 07:10:28 PM) (Source: Microsoft-Windows-RestartManager)(User: ZEN)
Description: 1C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesCommonX86\Microsoft Shared\OFFICE15\CSISYNCCLIENT.EXEMicrosoft Office Document Cache Sync Client Interface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
 
Error: (11/14/2014 07:10:28 PM) (Source: Microsoft-Windows-RestartManager)(User: ZEN)
Description: 1C:\Program Files\Microsoft Office 15\root\office15\winword.exeMicrosoft Word011173252243003A005C00500072006F006700720061006D002000460069006C00650073005C004D006900630072006F0073006F006600740020004F00660066006900630065002000310035005C0072006F006F0074005C006F0066006600690063006500310035005C00630032007200330032002E0064006C006C00000043003A005C00500072006F006700720061006D0044006100740061005C004D006900630072006F0073006F00660074005C004F00660066006900630065005C0043006C00690063006B0054006F00520075006E005000610063006B006100670065004C006F0063006B00650072000000
 
Error: (11/08/2014 00:30:18 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (11/06/2014 05:24:07 PM) (Source: Perflib)(User: )
Description: BITSC:\Windows\System32\bitsperf.dll8
 
Error: (11/05/2014 03:06:02 PM) (Source: Application Error)(User: )
Description: PSUAMain.exe4.0.0.644543fc4b4ntdll.dll6.3.9600.1727853eeb4a3c000000800075bba29001cff93b2344aaf4C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAMain.exeC:\WINDOWS\SYSTEM32\ntdll.dll8c4574ae-652f-11e4-bfcf-7427eac87674
 
Error: (11/05/2014 03:06:02 PM) (Source: Application Hang)(User: )
Description: PSUAMain.exe4.0.0.64429001cff93b2344aaf44294967295C:\Program Files (x86)\Panda Security\Panda Security Protection\PSUAMain.exe8b4fe1c2-652f-11e4-bfcf-7427eac87674
 
Error: (11/04/2014 07:27:11 PM) (Source: Application Error)(User: )
Description: dragon.exe33.1.0.0537b6dc7DIRAPIX.dll10.4.1.4853198318c000000500037f91183001cff8928f903a60C:\Program Files (x86)\Comodo\Dragon\dragon.exeC:\WINDOWS\system32\Macromed\Shockwave 10\DIRAPIX.dlldd419597-648a-11e4-bfce-7427eac87674
 
Error: (10/26/2014 06:07:02 PM) (Source: Application Error)(User: )
Description: wmprph.exe12.0.9600.163845215ef9dntdll.dll6.3.9600.1727853eebd22c00000050000000000039a7a169c01cff17748a1537aC:\Program Files\Windows Media Player\wmprph.exeC:\WINDOWS\SYSTEM32\ntdll.dll2ce1eb0d-5d6d-11e4-bfc6-7427eac87674
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-11-05 15:50:20.715
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-05 15:50:20.437
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-05 15:50:20.128
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-05 15:50:19.552
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-05 15:50:19.038
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-05 15:50:18.702
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-11-05 15:50:18.334
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-10-21 17:42:47.076
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-10-21 17:42:46.763
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
  Date: 2014-10-21 17:42:46.357
  Description: Code Integrity determined that a process (\Device\HarddiskVolume5\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume5\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.
 
 
 
=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 14.0.0.178 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 14.0.0.178 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.223 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.3.153 - Adobe Systems, Inc.)
AMD Accelerated Video Transcoding (Version: 12.10.100.30418 - Advanced Micro Devices, Inc.) Hidden
AMD APP SDK Runtime (Version: 10.0.1124.2 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2014.0704.2133.36938 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{C10D88EF-0AA9-7E56-CB0E-78C390D90A4D}) (Version: 8.0.911.0 - Advanced Micro Devices, Inc.)
AMD Fuel (Version: 2014.0704.2133.36938 - Advanced Micro Devices, Inc.) Hidden
AMD Quick Stream (HKLM\...\{E9EED4AE-682B-4501-9574-D09A21717599}_is1) (Version: 3.4.4.0 - AppEx Networks)
AMD VISION Engine Control Center (HKLM-x32\...\WUCCCApp) (Version: 1.00.0000 - AMD)
CameraHelperMsi (x32 Version: 13.51.815.0 - Logitech) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2013.0418.1206.19803 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2014.0423.449.6734 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2014.0704.2133.36938 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2014.0704.2133.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2014.0704.2133.36938 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.09 - Piriform)
Citrix Online Launcher (HKLM-x32\...\{3D5F07C3-1B93-47F8-9F8A-DE8E47BF1669}) (Version: 1.0.209 - Citrix)
Comodo Dragon (HKLM-x32\...\Comodo Dragon) (Version: 33.1.0.0 - COMODO)
CyberLink PhotoDirector 3 (HKLM-x32\...\InstallShield_{39337565-330E-4ab6-A9AE-AC81E0720B10}) (Version: 3.0.1.4107 - CyberLink Corp.)
CyberLink PhotoDirector 3 (x32 Version: 3.0.1.4107 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.0.2810 - CyberLink Corp.)
CyberLink PowerDirector 10 (Version: 10.0.0.2810 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Driver & Application Installation (HKLM-x32\...\{BFECCF2A-F094-4066-8BFA-29CCBB7F6602}) (Version: 6.12.0911 - Lenovo)
erLT (x32 Version: 1.20.138.34 - Logitech, Inc.) Hidden
GIMP 2.8.14 (HKLM\...\GIMP-2_is1) (Version: 2.8.14 - The GIMP Team)
GoToMeeting 7.0.3.1963 (HKCU\...\GoToMeeting) (Version: 7.0.3.1963 - CitrixOnline)
Intel AppUp(SM) center (HKLM-x32\...\Intel AppUp(SM) center 33057) (Version: 3.6.1.33057.10 - Intel)
Java 7 Update 51 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217045FF}) (Version: 7.0.510 - Oracle)
Java 7 Update 60 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417060FF}) (Version: 7.0.600 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Junk Mail filter update (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Lenovo Assistant (HKLM-x32\...\{B2DE4F30-B8C7-49C0-85B9-2F37A5290F00}) (Version: 2.0.0.29 - Lenovo)
Lenovo Blacksilk USB Keyboard Driver (HKLM-x32\...\{B266E062-D6C5-485B-B426-51B152B041A6}) (Version: V1.4.11.0608 - Lenovo)
Lenovo Photos (HKLM-x32\...\Lenovo Photos) (Version: 4.8.5 - CEWE COLOR AG u Co. OHG)
Lenovo Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.0.7408 - CyberLink Corp.)
Lenovo Power2Go (x32 Version: 6.0.7408 - CyberLink Corp.) Hidden
Lenovo PowerDVD10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.5108.52 - CyberLink Corp.)
Lenovo PowerDVD10 (x32 Version: 10.0.5108.52 - CyberLink Corp.) Hidden
Lenovo Rescue System (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 4.0.0.1511 - CyberLink Corp.)
Lenovo Rescue System (Version: 4.0.0.1511 - CyberLink Corp.) Hidden
Lenovo_Wireless_Driver (HKLM-x32\...\{FF1194C3-E958-442E-A074-D532608A9370}) (Version: 10.00.209 - Lenovo)
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.80 - Logitech Inc.)
LVT (HKLM-x32\...\{9E3469A6-443A-452C-BF44-8D7CE3A9A7E2}) (Version: 5.00.0914 - Lenovo)
LWS Facebook (x32 Version: 13.50.854.0 - Logitech) Hidden
LWS Gallery (x32 Version: 13.51.827.0 - Logitech) Hidden
LWS Help_main (x32 Version: 13.51.828.0 - Logitech) Hidden
LWS Launcher (x32 Version: 13.51.828.0 - Logitech) Hidden
LWS Motion Detection (x32 Version: 13.51.815.0 - Logitech) Hidden
LWS Pictures And Video (x32 Version: 13.51.815.0 - Logitech) Hidden
LWS Twitter (x32 Version: 13.30.1346.0 - Logitech) Hidden
LWS Webcam Software (x32 Version: 13.51.815.0 - Logitech) Hidden
LWS WLM Plugin (x32 Version: 1.30.1201.0 - Logitech) Hidden
LWS YouTube Plugin (x32 Version: 13.31.1038.0 - Logitech) Hidden
Magicka (HKLM-x32\...\Steam App 42910) (Version:  - Arrowhead Game Studios)
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Expression Web 4 (HKLM-x32\...\Web_4.0.1460.0) (Version: 4.0.1460.0 - Microsoft Corporation)
Microsoft Expression Web 4 (x32 Version: 4.0.1460.0 - Microsoft Corporation) Hidden
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4667.1002 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.1229.0918 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (HKLM-x32\...\{6AFCA4E1-9B78-3640-8F72-A7BF33448200}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft XNA Framework Redistributable 3.1 (HKLM-x32\...\{19BFDA5D-1FE2-4F25-97F9-1A79DD04EE20}) (Version: 3.1.10527.0 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 33.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 33.1 (x86 en-US)) (Version: 33.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 32.0.2 - Mozilla)
MP3 Rocket (HKLM-x32\...\MP3 Rocket) (Version: 6.5.1 - MP3 Rocket Inc)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
Neverwinter (HKLM-x32\...\Steam App 109600) (Version:  - Cryptic Studios)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4667.1002 - Microsoft Corporation) Hidden
Only If (HKLM-x32\...\Steam App 298260) (Version:  - Creability)
Panda Devices Agent (HKLM-x32\...\Panda Devices Agent) (Version: 1.03.04 - Panda Security)
Panda Devices Agent (x32 Version: 1.05.00 - Panda Security) Hidden
Panda Internet Security 2015 (HKLM-x32\...\Panda Universal Agent Endpoint) (Version: 15.00.04.0000 - Panda Security)
Panda Internet Security 2015 (Version: 7.23.00.0000 - Panda Security) Hidden
Photo Gallery (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Pokki (HKCU\...\Pokki) (Version: 0.267.1.208 - Pokki)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.7.1025.2012 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6864 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.8400.39030 - Realtek Semiconductor Corp.)
SAMSUNG Mobile Modem Driver Set (HKLM\...\SAMSUNG Mobile Modem) (Version:  - )
Samsung Mobile phone USB driver Drive Software (HKLM\...\Samsung Mobile phone USB driver Drive) (Version:  - )
SAMSUNG Mobile USB Modem 1.0 Software (HKLM\...\SAMSUNG Mobile USB Modem 1.0) (Version:  - )
SAMSUNG Mobile USB Modem Software (HKLM\...\SAMSUNG Mobile USB Modem) (Version:  - )
Samsung PC Studio 3 USB Driver Installer (HKLM-x32\...\{EBA29752-DDD2-4B62-B2E3-9841F92A3E3A}) (Version: 3.2.0.70701 - Samsung Electronics Co., Ltd.)
Serena (HKLM-x32\...\Steam App 272060) (Version:  - Senscape)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skype™ 6.21 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.21.104 - Skype Technologies S.A.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Spotify (HKCU\...\Spotify) (Version: 0.9.14.13.gba5645ad - Spotify AB)
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
System Requirements Lab CYRI (HKLM-x32\...\{6C8C4577-8E15-4C63-96ED-D40F2072FF74}) (Version: 6.0.19.0 - Husdawg, LLC)
System Requirements Lab Detection (HKLM-x32\...\{C451D80D-D182-44A4-98B9-D8F7E2D55BF1}) (Version: 2.2.3.0 - Husdawg, LLC)
The Talos Principle Public Test (HKLM-x32\...\Steam App 330710) (Version:  - Croteam)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Windows Live Communications Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 38%
Total physical RAM: 3503.02 MB
Available physical RAM: 2140.32 MB
Total Pagefile: 4143.02 MB
Available Pagefile: 2424.12 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.55 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows8_OS) (Fixed) (Total:438.72 GB) (Free:369.76 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\ZEN
 
Administrator            Guest                    Jody                     
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#7 blueelvis

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Posted 16 November 2014 - 07:51 AM

Kindly uninstall the currently installed Graphics Driver using the Display Driver Uninstaller over this link -

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

 

Once this is done, download the latest driver from the ATI Website and then while installing it, choose the option to install ONLY the GRAPHICS DRIVERS and unselect all of the other stuff.

 

Let me know how it goes ^_^


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#8 Dragonlady24

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Posted 16 November 2014 - 01:55 PM

Here are the results from the re installation and update of my ATI graphics drivers. I hope this helps you in helping me knowing what to do next. 

 

<?xml version="1.0"?>
<?xml-stylesheet type="text/xsl" href="Report.xml.xsl"?>
<monetreport xmlns:dt="urn:schemas-microsoft-com:datatypes">
  <general>
    <cmdline>-UI </cmdline>
    <time>11/16/14 12:50:39</time>
    <action>install</action>
    <download></download>
  </general>
  <dcm>
    <device>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x780d</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x3678</ssid>
     <ssvid>0x17aa</ssvid>
     <classcode>0x040300</classcode>
     <revisionid>0x02</revisionid>
    </device>
    <primary>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x9832</chipid>
     <vendorid>0x1002</vendorid>
     <ssid>0x3678</ssid>
     <ssvid>0x17aa</ssvid>
     <classcode>0x030000</classcode>
     <revisionid>0x00</revisionid>
    </primary>
    <device>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x7801</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x3678</ssid>
     <ssvid>0x17aa</ssvid>
     <classcode>0x010601</classcode>
     <revisionid>0x40</revisionid>
    </device>
    <device>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x9840</chipid>
     <vendorid>0x1002</vendorid>
     <ssid>0x3678</ssid>
     <ssvid>0x17aa</ssvid>
     <classcode>0x040300</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1532</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x0000</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1536</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x1536</ssid>
     <ssvid>0x1022</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1534</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x0000</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1531</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x0000</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1533</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x0000</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x780b</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x3678</ssid>
     <ssvid>0x17aa</ssvid>
     <classcode>0x0c0500</classcode>
     <revisionid>0x3a</revisionid>
    </device>
    <device>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1530</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x0000</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1538</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x0000</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1439</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x1234</ssid>
     <ssvid>0x1022</ssvid>
     <classcode>0x060400</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1439</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x1234</ssid>
     <ssvid>0x1022</ssvid>
     <classcode>0x060400</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name>AMD Radeon Graphics</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1535</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x0000</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
  </dcm>
  <exist>
  </exist>
  <install>
<package>
<description>AMD Catalyst Install Manager</description>
<result>Succeed</result>
<version>8.0.916.0</version>
<size>20 </size>
</package>
<package>
<description>Microsoft Visual C++ 2012 Redistributable (x86)</description>
<result>Succeed</result>
<version>11.0.50727</version>
<size>9 </size>
</package>
<package>
<description>AMD Display Driver</description>
<result>Succeed</result>
<version>14.301.1001.0000</version>
<size>90 </size>
</package>
<package>
<description>Microsoft Visual C++ 2012 Redistributable (x64)</description>
<result>Succeed</result>
<version>11.0.50727</version>
<size>9 </size>
</package>
<package>
<description>AMD Catalyst Control Center</description>
<result>Succeed</result>
<version>2014.0915.1813.30937</version>
<size>150 </size>
</package>
  </install>
  <uninstall>
  </uninstall>
  <downloaded>
  </downloaded>
  <resource>
    <hwinfo>Hardware information</hwinfo>
    <existpkg>Existing packages</existpkg>
    <pkg2inst>Packages for install</pkg2inst>
    <pkg2uninst>Packages for uninstall</pkg2uninst>
    <otherdev>Other detected devices</otherdev>
    <errmsg>Error messages</errmsg>
    <name>Name</name>
    <manufacture>Manufacturer</manufacture>
    <chiptype>Chip type</chiptype>
    <chipid>Device ID</chipid>
    <otherhw>Other hardware</otherhw>
    <download>Download packages</download>
    <succeed>Success</succeed>
    <fail>Fail</fail>
    <vendorid>Vendor ID</vendorid>
    <classcode>Class Code</classcode>
    <revisionid>Revision ID</revisionid>
    <ssid>Subsystem ID</ssid>
    <ssvid>Subsystem vendor ID</ssvid>
    <header1>Catalyst™ Install Manager</header1>
    <header2>Installation Report</header2>
    <finalstatus>Final Status:</finalstatus>
    <versionofitem>Version of Item:</versionofitem>
    <size>Size:</size>
    <bytes>Mbytes</bytes>
  </resource>
</monetreport>


#9 blueelvis

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Posted 18 November 2014 - 03:38 PM

I am sorry to say but that doesn't make any sense to me :(

 

Are you still facing problems? If yes then kindly describe them in more detail :)

 

 

-Pranav


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#10 dc3

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Posted 18 November 2014 - 05:00 PM

Press the Windows key windowskey_zps092d5c75.png and the X key at the same time.  In the menu which will open click on Command Prompt (Admin).
 
When the Command Prompt opens copy and paste the command below, then press Enter.
 
lodctr /r

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#11 Dragonlady24

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Posted 18 November 2014 - 07:59 PM

@blueelvis I have not had anymore issues at all. only time will tell if my re installing and updating my graphics driver has helped. 

Oh and that information I posted is just saying that everything installed smoothly.

 

@DC3 lodctr will not work. 

 

I was using the wrong command prompt. I forgot to click admin. I ran lodctr and at first it said unable to rebuild from backup on online store error code 2. I ran it right after this and it was successful.  What does this rebuild in windows 8?


Edited by Dragonlady24, 18 November 2014 - 08:35 PM.


#12 dc3

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Posted 18 November 2014 - 08:46 PM

It rebuilds the Counter Library Values.


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#13 Dragonlady24

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Posted 18 November 2014 - 08:53 PM

Thank you for the information. Anything else that I can do? Or am I all set?


Edited by Dragonlady24, 18 November 2014 - 08:53 PM.


#14 blueelvis

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Posted 19 November 2014 - 01:25 AM

@blueelvis I have not had anymore issues at all. only time will tell if my re installing and updating my graphics driver has helped. 

Oh and that information I posted is just saying that everything installed smoothly.

 

@DC3 lodctr will not work. 

 

I was using the wrong command prompt. I forgot to click admin. I ran lodctr and at first it said unable to rebuild from backup on online store error code 2. I ran it right after this and it was successful.  What does this rebuild in windows 8?

Ah, I thought what would be that log. :P

 

Thank you for the information. Anything else that I can do? Or am I all set?

Now, you have to play the waiting game. Only time will tell if the issue is solved or not. I would suggest you not to perform any other fixes if you are not facing any other problem.

 

Let us know how it goes ^_^


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#15 Dragonlady24

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Posted 21 November 2014 - 01:40 PM

Everything is running fine still. Sometimes i would go weeks without seeing that issue. Again i will wait a while.






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