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Malware, screen taken over and domain access gone


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#1 hfluegel

hfluegel

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Posted 14 November 2014 - 09:57 PM

I have a multitude of problems with my computer. It started with my computer restoring "on its own" and losing my pictures and they were backed up to cloud. When it restarted the pics were gone on both online and in the system. I have tried just about every free version of malware. I have paid for Norton, Vipre, Kaspersky. All removing alot but never enough. It seems like my screen itsself has been taken over and it looks like my wifi has more that just my house on it.  I have done the registry recycler.  And other cleaners suggested from other sources and nothing is taking it out completly .  I ran you logs tonight and I attached the log below. Thanks for your help in advance.



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:50:35 PM, on 11/14/2014
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.17416)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 15.0.1\avpui.exe
C:\Program Files (x86)\Toshiba\System Setting\TssSrv.exe
C:\Program Files (x86)\Wondershare\PowerSuite Golden Edition\WinSuite 2012\WonderShare_WinSuite_TrayIcon.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://toshiba13.msn.com/?pc=TNJB
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://toshiba13.msn.com/?pc=TNJB
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: ContentBlockerBrowserHelperObject - {03C04F0A-E2A3-4F7F-BA30-BFA06FFD1358} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 15.0.1\IEExt\ie_plugin.dll
O2 - BHO: (no name) - {963C8283-AE7F-4AA6-9B3B-847A8FC62C5E} - (no file)
O2 - BHO: VirtualKeyboardBrowserHelperObject - {B5D5BB14-C8E2-478D-9C97-574AC10AF9E8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 15.0.1\IEExt\ie_plugin.dll
O2 - BHO: Safe Money Plugin - {E3D96E85-529D-4269-AC6A-97CF9E2221E3} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 15.0.1\IEExt\ie_plugin.dll
O3 - Toolbar: VIPRE Search Guard Toolbar - {A924C17A-5E94-4E02-BED5-49720BA6F7FA} - (no file)
O4 - HKLM\..\Run: [TSVU] "c:\Program Files\TOSHIBA\TOSHIBA Smart View Utility\TosSmartViewLauncher.exe"
O4 - HKLM\..\Run: [ToshibaAppPlace] "C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe"
O4 - HKLM\..\Run: [Winsuite2012] "C:\Program Files (x86)\Wondershare\PowerSuite Golden Edition\Winsuite 2012\WonderShare_WinSuite_TrayIcon.exe"
O9 - Extra button: Virtual Keyboard - {09A10376-994C-4BBF-9121-F50CF7BA237E} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 15.0.1\IEExt\ie_plugin.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = testadatum.com,test2adatum.net,test3adatum.gov
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = testadatum.com,test2adatum.net,test3adatum.gov
O18 - Protocol: vipresg - {47BE2E5B-703B-444F-ABD3-05717D2191C6} - (no file)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: AtherosSvc - Windows ® Win 7 DDK provider - C:\Program Files (x86)\Bluetooth Suite\adminservice.exe
O23 - Service: Kaspersky Anti-Virus Service 15.0.1 (AVP15.0.1) - Kaspersky Lab ZAO - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 15.0.1\avp.exe
O23 - Service: @%ProgramFiles%\Windows Identity Foundation\v3.5\c2wtsres.dll,-1000 (c2wts) - Unknown owner - C:\Program Files (x86)\Windows Identity Foundation\v3.5\c2wtshost.exe (file missing)
O23 - Service: CareMon - Wondershare Software Co.,Ltd - C:\Program Files (x86)\Wondershare\PowerSuite Golden Edition\WinSuite 2012\PcCheck\CareMon.exe
O23 - Service: Intel® Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe
O23 - Service: DTS APO Service (dts_apo_service) - Unknown owner - C:\Program Files (x86)\DTS, Inc\DTS Studio Sound\dts_apo_service.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
O23 - Service: Intel® Capability Licensing Service Interface - Intel® Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel® Capability Licensing Service TCP IP Interface - Intel® Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel® ME Service - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe
O23 - Service: Intel® Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: taisregispinger - Toshiba America Information Systems. - C:\Program Files (x86)\Toshiba\ToshibaRegistration\TaisRegistPinger.exe
O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - Unknown owner - C:\Windows\system32\TODDSrv.exe (file missing)
O23 - Service: TOSHIBA eco Utility Service - Toshiba Corporation - C:\Program Files\TOSHIBA\Teco\TecoService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8357 bytes



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#2 HelpBot

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Posted 20 November 2014 - 09:40 AM

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