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Windows 8.1 System Reset

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#1 JazzMahn


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Posted 14 November 2014 - 05:17 PM

I'm helping a friend that has Windows 8.1 on his HP Computer.  When he first purchased it, he called Microsoft and had a technician set up the computer.  He told the technician he did not want to have a password.  The computer is set up with a Local Administrator and goes right into the start menu.


When he brought me the computer and I started it, a update to Windows 8.1 started immediately.  I like Windows 8.1 and am comfortable with working with it. 


The problem came when he tried to access any of the tiles on the start menu (weather, news, etc.).  He could not take advantage of any of the new features that Windows 8.1 (Windows 8 for that) offered.


After some study, I've found that it is nearly impossible to remove the Local Administrator account.  I set up a Microsoft Account and can sign in with it.  When I do there is nothing in the start menu.  No weather, maps, news.  There is no drop down arrow to show that there is anything that can be added to it.  That was my first thought.


I did receive a suggestion from someone on Bleeping Computer that suggested doing a system reset.  The problem as I see it is that there is no media for Windows 8.1 (or 8) and if I try to do a reset will I be needing to have a disk as well as a keycode (which he doesn't have either).


I would sure appreciate any suggestions that you might have.  He really needs help.




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#2 dc3


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Posted 14 November 2014 - 05:37 PM

The product code for Windows 8/8.1 is embedded in the BIOS, you will need a program like Belarc Advisor to retrieve it.


You can download a ISO image for Windows 8/8.1 at Windows Eight Forums.

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#3 jamal01


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Posted 15 November 2014 - 12:09 AM

You can even use windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

Edited by jamal01, 15 November 2014 - 12:11 AM.

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