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Computer has recently become slow


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#1 TweedleDeum

TweedleDeum

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Posted 14 November 2014 - 04:45 PM

Hi. My computer, which has always been running smooth, has been running slowly for a few days now. I don't recall installing anything new; however, I'm getting errors like "windows could not connect to the group policy client service." Google Chrome takes forever to open, and even internet explorer loads slowly running some pages. Also, some services do not start like "The Problem Reports and Solutions Control Panel Support service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion." I do not believe this is a hardware issue; the computer never gets hot and nothing really freezes up.



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#2 Budapest

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Posted 14 November 2014 - 09:52 PM

Please download Malwarebytes Anti-Malware photo.jpg?sz=48 and save it to your desktop.
  • Double-click on the setup file (mbam-setup.exe), then click on Run to install.
  • Malwarebytes will automatically open to it's Dashboard. If you have never run this version, you should see a red note at the top indicating "A scan has never been run on your system"

    malwarebytes-anti-malware-fix-now.jpg
    .
  • Click on Update Now to download the current database definitions, then click the Scan Now >> button.
    .
  • If you have run this version before, you should see a green note at the top indicating "Your system is fully protected".
  • You will be prompted to update Malwarebytes...click on the Update Now button.

    malwarebytes-anti-malware-2-0-update-now
    .
  • The THREAT SCAN will automatically begin.

    malwarebytes-anti-malware-scan.jpg
    .
  • When the scan has completed, the results will be displayed. Click on Quarantine All, then click on Apply Actions.

    malwarebytes-anti-malware-potential-thre
    .
  • To complete any actions taken you will be prompted to restart your computer...click on Yes. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

    mbam4_zps490948cc.png
    .
  • After rebooting the computer, copy and paste the mbam.log in your next reply.
.
To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 1)
  • Open Malwarebytes Anti-Malware.
  • Click the History Tab at the top and select Application Logs.
  • Select (check) the box next to Scan Log. Choose the most current scan.
  • Click the View button.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2)
  • Open Malwarebytes Anti-Malware.
  • Click the Scan Tab at the top.
  • Click the View detailed log link on the right.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Logs are named by the date of scan in the following format: mbam-log-yyyy-mm-dd and automatically saved to the following locations:
-- XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-yyyy-mm-dd
-- Vista, Windows 7/8: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-yyyy-mm-dd

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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