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Windows XP freezes after normal boot but works find in Safe Mode


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#1 Sesshoumaru

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Posted 13 November 2014 - 11:52 PM

Hello Everyone

 

 

A problem occured 2 days ago, my computer froze and I had to shut down manually (pressing and holding the power button). After I logged in, a few seconds later (perhaps 20-30 seconds) my computer frozed up again. The mouse cursor doesn't move and I can't get any response from the keyboard. The desktop just remains idle and unresponsive.

 

Whenever I log into Safe Mode (I'm using that right now to make this topic), everything works normal, no freezing or anything.

 

I don't have any type of Windows XP CD, so I won't be able to reinstall my OS but I was wondering if anyone had any advice where I can troubleshoot this problem. I'm using a Dell Dimension 2400 (yeah I  know it's quite old) with Windows XP SP3. Back in June 2014; I had to get another motherboard cause the previous one died and the graphics card stopped working a few weeks afterwards. Is it possible that a hardware driver is broken or corrupted? Any help would be greatly appreciated and thanks in advice.

 

my specs are:

 

Dell Dimension 2400

Windows XP Pro SP3

Maxtor 6L040J2 40GB

Intel ® Pentium 4  3.06 Ghz

Cosair 1GB DDR 400Mhz (x2)

Intel ® 82845G/GL/GE/PE/GV Graphics Controller

SoundMax Intergrated Digital Audio

 

 

 



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#2 Dumbtech

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Posted 14 November 2014 - 07:45 PM

Go into Safe Mode and uninstall the video card driver (if prompted DO NOT uninstall the device driver), reboot and let the video card install itself again.



#3 Sesshoumaru

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Posted 14 November 2014 - 09:43 PM

Go into Safe Mode and uninstall the video card driver (if prompted DO NOT uninstall the device driver), reboot and let the video card install itself again.

 

 

Thanks for the suggestion DumbTech

 

I might have done something wrong, I'm such a tech-noob. I went to try to uninstall the video card driver but when I cliked "Uninstall", it deleted the entire device (Intel ® 82845G/GL/GE/PE/GV Graphics Controller). Someone how it came back after I booted the computer again (it frozed up the moment I try to access the internet) and it re-installed itself back into the device manager. I tried to log on normally but it frozed almost instantaneously. I honestly don't think I uninstalled the video card driver.



#4 hamluis

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Posted 15 November 2014 - 11:10 AM

Drivers for certain hardware reinstall automatically anytime Windows is booted.

 

Please try the following from safe mode, following the guidance provided in the links and below.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 Sesshoumaru

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Posted 15 November 2014 - 11:21 AM

Thank You for the suggestion hamluis

 

here goes nothing...

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Sesshoumaru (administrator) on 15-11-2014 at 10:14:50
Running from "C:\Documents and Settings\Sesshoumaru\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Network
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/15/2014 10:00:41 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (11/15/2014 10:00:41 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (11/15/2014 08:28:40 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (11/15/2014 08:28:40 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (11/15/2014 08:19:41 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (11/15/2014 08:19:41 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (11/15/2014 06:39:40 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (11/15/2014 06:39:40 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (11/15/2014 06:24:41 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

Error: (11/15/2014 06:24:41 AM) (Source: Userenv) (User: NT AUTHORITY)
Description: Windows cannot query DllName registry entry for {7B849a69-220F-451E-B3FE-2CB811AF94AE} and it will not be loaded. This is most likely caused by a faulty registration.


System errors:
=============
Error: (11/14/2014 11:42:06 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Fips
intelppm

Error: (11/14/2014 11:42:06 PM) (Source: Service Control Manager) (User: )
Description: The World Wide Web Publishing service depends on the IIS Admin service which failed to start because of the following error:
%%1068

Error: (11/14/2014 11:42:06 PM) (Source: Service Control Manager) (User: )
Description: The Simple Mail Transfer Protocol (SMTP) service depends on the IIS Admin service which failed to start because of the following error:
%%1068

Error: (11/14/2014 11:42:06 PM) (Source: Service Control Manager) (User: )
Description: The Message Queuing Triggers service depends on the Message Queuing service which failed to start because of the following error:
%%1068

Error: (11/14/2014 11:42:06 PM) (Source: Service Control Manager) (User: )
Description: The Message Queuing service depends on the Distributed Transaction Coordinator service which failed to start because of the following error:
%%1068

Error: (11/14/2014 11:42:06 PM) (Source: Service Control Manager) (User: )
Description: The FTP Publishing service depends on the IIS Admin service which failed to start because of the following error:
%%1068

Error: (11/14/2014 11:42:06 PM) (Source: Service Control Manager) (User: )
Description: The ClipBook service depends on the Network DDE service which failed to start because of the following error:
%%1058

Error: (11/14/2014 11:38:27 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Fips
intelppm

Error: (11/14/2014 11:38:27 PM) (Source: Service Control Manager) (User: )
Description: The World Wide Web Publishing service depends on the IIS Admin service which failed to start because of the following error:
%%1068

Error: (11/14/2014 11:38:27 PM) (Source: Service Control Manager) (User: )
Description: The Simple Mail Transfer Protocol (SMTP) service depends on the IIS Admin service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (11/15/2014 10:00:41 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}

Error: (11/15/2014 10:00:41 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: {7B849a69-220F-451E-B3FE-2CB811AF94AE}

Error: (11/15/2014 08:28:40 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}

Error: (11/15/2014 08:28:40 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: {7B849a69-220F-451E-B3FE-2CB811AF94AE}

Error: (11/15/2014 08:19:41 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}

Error: (11/15/2014 08:19:41 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: {7B849a69-220F-451E-B3FE-2CB811AF94AE}

Error: (11/15/2014 06:39:40 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}

Error: (11/15/2014 06:39:40 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: {7B849a69-220F-451E-B3FE-2CB811AF94AE}

Error: (11/15/2014 06:24:41 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D}

Error: (11/15/2014 06:24:41 AM) (Source: Userenv)(User: NT AUTHORITY)
Description: {7B849a69-220F-451E-B3FE-2CB811AF94AE}



=========================== Installed Programs ============================
32 Bit HP CIO Components Installer (Version: 1.0.0 - Hewlett-Packard) Hidden
Adobe Flash Player 15 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 15.0.0.114 - Adobe Systems Incorporated)
AIO_Scan (Version: 90.0.222.000 - Hewlett-Packard) Hidden
ATT-PRT22 (HKLM\...\ATT-PRT22) (Version:  - )
Belarc Advisor 8.4 (HKLM\...\Belarc Advisor) (Version: 8.4.0.0 - Belarc Inc.)
Broadcom 440x 10/100 Integrated Controller (HKLM\...\InstallShield_{52504CE6-E909-4113-B232-4AFEC6543A61}) (Version: 3.29 - Broadcom)
Broadcom 440x 10/100 Integrated Controller (Version: 3.29 - Broadcom) Hidden
BufferChm (Version: 90.0.146.000 - Hewlett-Packard) Hidden
Copy (Version: 90.0.146.000 - Hewlett-Packard) Hidden
CustomerResearchQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
Destination Component (Version: 090.000.091.086 - Hewlett-Packard) Hidden
DeviceDiscovery (Version: 90.0.205.000 - Hewlett-Packard) Hidden
DeviceManagementQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
eSupportQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
Free AVI MPEG WMV MP4 FLV Video Joiner 3.7.2.1 (HKLM\...\Free AVI MPEG WMV MP4 FLV Video Joiner_is1) (Version:  - FreeAudioVideoSoftTech, Inc.)
HP Imaging Device Functions 9.0 (HKLM\...\HP Imaging Device Functions) (Version: 9.0 - HP)
HP Photosmart Essential 2.01 (HKLM\...\HP Photosmart Essential) (Version: 2.01 - HP)
HP Photosmart Essential2.01 (Version: 1.01.0000 - Hewlett-Packard) Hidden
HP Solution Center 9.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 9.0 - HP)
HP Update (HKLM\...\{AB40272D-92AB-4F30-B36B-22EDE16F8FE5}) (Version: 4.000.006.003 - Hewlett-Packard)
HPProductAssistant (Version: 90.0.146.000 - Hewlett-Packard) Hidden
HPSSupply (HKLM\...\{487B0B9B-DCD4-440D-89A0-A6EDE1A545A3}) (Version: 2.2.0.0000 - Hewlett Packard Development Company L.P.)
Intel® 537EP V9x DF PCI Modem (HKLM\...\Intel® 537EP V9x DF PCI Modem) (Version:  - )
Intel® Extreme Graphics Driver (HKLM\...\{8A708DD8-A5E6-11D4-A706-000629E95E20}) (Version:  - )
Java 7 Update 60 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F03217060FF}) (Version: 7.0.600 - Oracle)
Java Auto Updater (Version: 2.1.67.1 - Oracle, Inc.) Hidden
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Mozilla Firefox 33.1 (x86 en-US) (HKLM\...\Mozilla Firefox 33.1 (x86 en-US)) (Version: 33.1 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 33.1 - Mozilla)
Musicmatch® Jukebox (HKLM\...\{8EF1122E-E90C-4EE9-AB0C-7FDE2BA42C26}) (Version: 9.00.5067 - )
Opera Stable 24.0.1558.53 (HKLM\...\Opera 24.0.1558.53) (Version: 24.0.1558.53 - Opera Software ASA)
PSSWCORE (Version: 2.01.0000 - Hewlett-Packard) Hidden
RuneScape Launcher 1.2.3 (HKLM\...\{FAE99C85-0732-4C58-9C6B-10B5B12FA2E9}) (Version: 1.2.3 - Jagex Ltd)
SolutionCenter (Version: 90.0.146.000 - Hewlett-Packard) Hidden
Status (Version: 90.0.146.000 - Hewlett-Packard) Hidden
System Requirements Lab for Intel (HKLM\...\{F7FC9307-374E-4017-8E9D-DE1154780480}) (Version: 4.1.66.0 - Husdawg, LLC)
Toolbox (Version: 90.0.146.000 - Hewlett-Packard) Hidden
TrayApp (Version: 90.0.146.000 - Hewlett-Packard) Hidden
UnloadSupport (Version: 9.0.0 - Hewlett-Packard) Hidden
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB898461) (HKLM\...\KB898461) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0 - DivX, Inc) Hidden
VideoToolkit01 (Version: 90.0.146.000 - Hewlett-Packard) Hidden
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.9.0040.0 - Microsoft Corporation)
XML Paper Specification Shared Components Pack 1.0 (Version:  - Microsoft Corporation) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 26%
Total physical RAM: 2046 MB
Available physical RAM: 1512.79 MB
Total Pagefile: 4953.56 MB
Available Pagefile: 4578.02 MB
Total Virtual: 2047.88 MB
Available Virtual: 1992.62 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:37.27 GB) (Free:15.84 GB) NTFS

========================= Users: ========================================

User accounts for \\Sesshoumaru

Administrator            ASPNET                   Guest                    
HelpAssistant            IUSR_OWNER-5DE783395     IWAM_OWNER-5DE783395     
Sesshoumaru              SUPPORT_388945a0         


**** End of log ****
 


Edited by hamluis, 17 November 2014 - 01:38 PM.
Removed unnecessary quotebox - Hamluis.


#6 Sesshoumaru

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Posted 15 November 2014 - 11:45 AM

http://speccy.piriform.com/results/iwkeAYQCxBFdTSP52kRIqYw

 

There seems to be some errors that doesn't allow CPU, RAM, Motherboard, Graphics specs to be displayed.

It says "Cannot initialize SPC dll" in those 4 areas.



#7 hamluis

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Posted 17 November 2014 - 01:40 PM

Thanks :).

 

No one seems to have a handle on why the Speccy situation occurs...try uninstalling it and reinstalling it.

 

If it were me...I'd suspect file corruption and run chkdsk /r command, followed by running the sfc /scannow command.

 

You can run each from "START/RUN..." in XP.

 

Louis



#8 Sesshoumaru

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Posted 18 November 2014 - 12:26 AM

Thanks for the suggestions hamluis

 

 

My computer keeps rebooting after getting the BSOD, I managed to click "disable automatic restart after system failure" and it showed the system error (0x8A6C47B8, 0X000000C6) on the BSOD.

 

It seems I can't even enter Safe Mode on the computer anymore. I guess I will have to replace the hard drive and get one with an OS already installed since my mom can't afford to get a new PC for me. I'm glad my neighbor was nice enough to let me borrow her laptop for a few days.

 

 

 

But thank you all so much for your help and cooperation, it's greatly appreciated.



#9 hamluis

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Posted 18 November 2014 - 11:00 AM

I would never replace any hard drive for such situations as you have posted...without first determining that the drive needs to be replaced.

 

The error you cited appears to be a driver problem, not a hard drive problem.  Replacing a hard drive is not the right way to approach solving a driver BSOD, IMO.  If that premise were valid...hard drive manufacturers would have a booming business.

 

A clean install would be somewhat less drastic...and less expensive...if the drive is operationally functional and the user doesn't want to bother with attempting to resolve.

 

In any case, a hard drive diagnostic should be run before deciding that the hard drive is the problem, IMO.

 

Guide, SeaTools For DOS - http://www.seagate.com/support/seatools/SeaToolsDOSguide.pdf

 

SeaTools for DOS Download - http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

 

Louis



#10 Sesshoumaru

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Posted 18 November 2014 - 01:43 PM

hamluis

 

since you seem like a very intelligent person, I have no choice but to take your word for it and take heed to your advice. Craigslist is blocked at my school but I have found Windows XP reinstallation CDs for cheap on eBay, but they are for the Home version and I'm using Professional, it is any chance I can get a Home version and overwrite the Professional version of the OS, or would it be best just to get the full version of Home and do a whole now install?

 

Thanks for your advice.


Edited by hamluis, 18 November 2014 - 02:09 PM.
Removed unnecessary quotebox - Hamluis.


#11 hamluis

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Posted 18 November 2014 - 02:19 PM

Never assume that what you see...is what you get :), thanks for the compliment.  I give plenty of advice, not all of it has any value :).

 

http://www.ebay.com/bhp/windows-xp-professional-sp3

 

Frankly...I would not install XP, I would clean install Win 7 Home.

 

The two versions of XP are different, the only common function they can both use is the XP Repair Console.  The file versions are different and I would not advise anyone to try installing Home with a Pro key or vice versa.

 

Louis



#12 Sesshoumaru

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Posted 18 November 2014 - 05:11 PM

Thanks for the link hamluis

 

due to financial restrictions, I won't be able to purchase Windows 7 for the clean install. My only options are to reinstall Windows XP Pro via CD (but I don't have the product key for Pro) or to reformat the hard drive and clean install Windows XP Home (they seem to be more cheaper).

 

XP Home edition was on the previous hard drive (still have the product key on the side panel) but my older brother (who is far more tech-savvy than me) changed the hard drive and replaced it with another one that already had Professional pre installed on it.

 

Another question I want to ask is can I re-install Professional SP2 or do I have to get SP3?



#13 hamluis

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Posted 18 November 2014 - 05:28 PM

Depends on what the install media is...and whether you are doing a clean install.

 

A clean install can be done with any version.

 

Louis






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