Hi! I am new here, you'll see from the nightmare I have had with my ASUS laptop that I should have been here a long time ago.
I have been running Kaspersky since I brought the PC and when I updated it (on their advise I did not need to remove the original K, just update over! Bad move) This move resulted in a PC that could not do anything. Had to take it to a repair shop where they found that my rescue disk were corrupt, he did something to repair the section that was damaged and returned it to me. However, I could not install any security because some remnant of Kaspersky was still out there. I ran the Kaspersky removal tool numerous times, but it remained.So, I took the PC to the local Geek squad and they worked on it trying to get it removed. No luck. But, their process included adding CC Cleaner. So here is the current problem, I ran CC Cleaner and in that process managed to delete something that is apparently very important.
I can still access the internet, but I cannot download anything, can't open attachments and cannot update windows,. I get dbghelp.dll missing messages and when I look at Windows history I see that almost all updates since April have failed.
I really don't even know the right question to ask. If the help file is causing all this, how can I correct that if I can't download anything? Is there an easy way to look and see what is wrong?
Should I just go to ASUS and try to get good recovery disks and start over?
By the way, I did finally get the Kaspersky issue resolved by a tech guy at the office. Before all the other stuff happened.
Thanks so much!