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damage from virus attack


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#1 archp2008

archp2008

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Posted 13 November 2014 - 07:45 PM

I recently incurred an infection by two packages of malware.  I seem to have cleaned the computer using Malwarebytes and Superantispyware and the Adware remover from this site.  There seem to be residual effects in my Window 8, however.  I have tried Windows restore using regular mode, safe mode, and Windows 8 repair disk.  They all fail for different points. Also I am unable to change Windows default programs.  The only recourse given is to buy a program from the Windows store.  Any help would be much appreciated. I have a complex multiboot system and these issues are only happening in this single partition which happens to be Windows8.  Thanks in advance for any assistance.

Edited by Orange Blossom, 13 November 2014 - 08:05 PM.
Moved from Windows 8 to AII. ~ OB


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#2 dc3

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Posted 14 November 2014 - 05:45 PM

Please post the Malwarebytes log in your topic.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.

 

Please download and install Emsisoft.

 
1.  When Emsisoft opens click on Update.
 
emsisoft6_zpsace019ac.png
 
2.  Click on Full Scan.
 
emsisoft7_zps9186dacd.png
 
3.  After the scan has completed the results will be displayed.  Make sure there is a check in the box of each item found, then click on Quarantine.
 
emsisoft9_zpsf493a30a.png
 
4.  After the items have been quarantined click on OK.
 
emsisoft10_zpscd89d5de.png
 
5.  After the quarantine has been completed click on Logs.
 
emsisoft11_zps7f976399.png
 
6.  Click on Export and save the log to a location which you will be able to find and open.  Open the log, copy and then paste the log in your topic.
 
emsisoft12_zpsb7365391.png


Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to have the time to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

  • Click on this link to open ESET OnlineScan in a new window.
  • The ESET Online Scanner page will open, click on Yes, I agree to the trems of use, then click on Start, the scan will now begine.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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