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Adobe flash causing Pc to crash


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#1 gonflyin

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Posted 13 November 2014 - 03:42 PM

Help,  Adobe Flash is causing my PC to crash.  Checked the net for info, looks like ime not alone with this problem.   Any advice would be welcom but please keep it simple ime a 73 year old silver surfer.  Cliff.



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#2 dc3

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Posted 13 November 2014 - 03:44 PM

How did you determine that Adobe Flash was the culprit of the crash?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 gonflyin

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Posted 13 November 2014 - 03:48 PM

I installed & uninstalled it three times, When uninstalled PC is A1.



#4 xAnti_HerOx

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Posted 14 November 2014 - 02:36 AM

What Kind of Crash are you Receiving? 

Is it accompanied by a Blue-Screen as Well ? or does the computer just shut down? 

 

If it truly is Flash Player, it can be tricky to uninstall/reinstall as the best method of doing so that I found was this: 

 

 

Download the uninstaller for Flash Player

The Flash Player uninstaller executes on both 64-bit and 32-bit version of the Windows operating systems.

Save the file in a location where you can find it easily after you restart your computer. For example, save it on your Windows desktop.

Note: To uninstall Flash Player beta, use the corresponding Flash Player beta uninstaller available in Adobe Labs.


2. Exit all browsers and other programs that use Flash

The uninstaller does not work if any programs that use Flash are running on your computer.

  • Look at the taskbar. If the taskbar contains program icons for a browser or for a game that uses Flash, right-click each icon and choose Close. This example shows a browser in the taskbar:
 
close_browser_taskbar.png
 

Look at the icons in the system tray for programs that run in the background. Examples include AOL Instant Messenger, Yahoo! Messenger, and games that use Flash (any file with a name that ends in .swf). If you see such an icon, right-click the icon and click Exit, as shown in this example:

 
close_yahoo_messenger_system_tray.PNG
 

3. Run the uninstaller
  • Double-click the icon of the uninstaller that downloaded to your computer. 
  • Follow the prompts. If you see the message "Do you want to allow the following program to make changes to this computer?," click Yes. 
  • Delete Flash Player files and folders.

     
  • Choose Start > Run.

  • Copy and paste the following and click OK. C:\Windows\system32\Macromed\Flash

     
    delete_folder_open.PNG
     
  • Delete all the files in this folder.

  • Follow step 1 to step 3 for the following:
    C:\Windows\SysWOW64\Macromed\Flash
    %appdata%\Adobe\Flash Player
    %appdata%\Macromedia\Flash Player

    Note:

    Beginning with Flash Player 11.5, uninstalling the Flash Player resets the AutoUpdateDisable and SilentAutoUpdateEnable settings in mms.cfg to their default values, which are:

    • AutoUpdateDisable=0
    • SilentAutoUpdateEnable=0

    If you are running the Flash Player uninstaller as part of your deployment process, redeploy any custom changes that you have made to either AutoUpdateDisable or SilentAutoUpdateEnable.

Reboot PC

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"The human spirit must prevail over technology". -Albert Einstein 


#5 gonflyin

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Posted 14 November 2014 - 04:29 PM

Hi, Thanks for your clear instructions, Followed them easy.   Reinstalled the player but still have same problem PC freezing & sometimes changing website, but no Blue screen. Removed player  PC working again A1. Thanks again Cliff.



#6 hamluis

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Posted 16 November 2014 - 03:17 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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