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HP Update Adware - Del Inspiron Laptop


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4 replies to this topic

#1 ConAcide

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Posted 13 November 2014 - 07:13 AM

I let my daughter get on my laptop last night for a couple of hours. I came back to it and saw this adware/malware on the bottom right corner. Help me with getting it off?

Image of popup: http://i.imgur.com/cuOJcdd.png



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#2 ConAcide

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Posted 13 November 2014 - 07:17 AM

Additionally, I've run MBAM and it's showing no infections.



#3 Broni

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Posted 13 November 2014 - 11:53 AM

Possibly legit.

 

Is your computer made by HP?

 

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

p4436801.gif

Upload the file(s) here: http://www.sendspace.com/
Click on Browse button and navigate to the file you want to upload.
Click on Upload button.
Click on FIRST Copy Link button and paste the link in your next reply.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#4 ConAcide

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Posted 13 November 2014 - 06:36 PM

Possibly legit.

 

Is your computer made by HP?

 

Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
No installation required.
Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
Go File>Save, and save it as AutoRuns.txt file to know location.
You must select Text from drop-down menu as a file type:

p4436801.gif

Upload the file(s) here: http://www.sendspace.com/
Click on Browse button and navigate to the file you want to upload.
Click on Upload button.
Click on FIRST Copy Link button and paste the link in your next reply.

I ended up working everything out on my own earlier. I've worked on computers for years, but I was so exhausted this morning that I neglected to check some obvious things.

I ran:
ComboFix
TDSSkiller
Revo Uninstaller
JetClean
TFC
MalwareBytes
Microsoft Secuirty Essentials
Spybot S&D

After all that, I defragged. Computer runs better than it has in a long time.



#5 Broni

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Posted 13 November 2014 - 06:39 PM

Very well then :)


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





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