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help - computer wont load?


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4 replies to this topic

#1 kiston

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Posted 12 November 2014 - 06:16 PM

my sisters computer is infested with viruses so i downloaded malwarebytes and mse and updated them, i changed her computer setting to safe mode and rebooted and was planning on trying to rid some of the viruses. now the computer lists all the drivers it's loading and freezes after it gets to drivers\CLASSPNP.sys

it sat there for about 10 minutes so i restarted it and it gave me the option to start windows normally, or in safe mode. if i choose the latter, i get the same problem as above. if i choose to start it normally, it lists all the drivers like before, gets to classpnp.sys, then goes to a black screen saying the computer is loading in safe mode with minmal services. then it goes to a black screen and just sits there. All i did really was change from normal startup to safe mode now i cant load windows or something. Anyone have an idea? 

 

 

Help appreciated



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#2 Chris Cosgrove

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Posted 12 November 2014 - 07:00 PM

I have moved your topic to AII and marked it as 'Unbootable machine'.

 

This may mean it takes a little longer than normal to get you help, but you will  not e forgotten.

 

Chris Cosgrove



#3 Naathim

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Posted 13 November 2014 - 03:28 AM

Hi there :)

As told by Chris I will try do help you.

Can you please tell me what Windows version is in use there?

Radek Naathim Pawelczyk

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#4 boopme

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Posted 13 November 2014 - 10:34 AM

Hello, just letting you know I moved this topic to here in the Virus, Trojan, Spyware, and Malware Removal Logs forum where it will stay.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Naathim

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Posted 18 November 2014 - 02:16 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

Radek Naathim Pawelczyk

Malware Removal Specialist

 

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