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Windows 7 64-bit laptop freezing several times a day


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7 replies to this topic

#1 danglingbaby

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Posted 12 November 2014 - 11:16 AM

Hello, for the past week or so my Toshiba Satellite C655 running Windows 7 Home Premium sp1 64-bit has begun randomly freezing several times a day. The cursor continues to blink, and if I’m playing music it continues to play, but the laptop does not respond to any keyboard inputs or touchpad moves, no matter how long I wait. Eventually, I must force reboot the machine.

 

I was advised to check Event Viewer, and when I do, I see several entries corresponding with each freeze, but I’m not sure how to interpret them. I have run Malwarebytes and quarantined found objects, but that has not solved anything. If anyone has any advice for other steps I can take to begin troubleshooting this issue, I would greatly appreciate it!



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#2 hamluis

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Posted 16 November 2014 - 10:57 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 danglingbaby

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Posted 19 November 2014 - 12:30 AM

Hi, thanks for your assistance. Below are my results from the requested scans. One thing I should add: I have recently noticed that the freezes happen far more often when the computer is in my lap or when I'm moving it, and less often when it is sitting still on a desk (though it still does happen there occasionally.) This makes me wonder if it could be a physical issue with the machine. I’m not sure how to diagnose that for sure.

 

Speccy snapshot:

http://speccy.piriform.com/results/1vAsKuhFpZsNGnd40rC1ONe

 

Minitoolbox results:

MiniToolBox by Farbar  Version: 21-07-2014
Ran by scott (administrator) on 18-11-2014 at 18:36:36
Running from "C:\Users\scott\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/18/2014 02:06:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 33.1.0.5423, time stamp: 0x545c0a59
Faulting module name: mozalloc.dll, version: 33.1.0.5423, time stamp: 0x545be5ee
Exception code: 0x80000003
Fault offset: 0x00001425
Faulting process id: 0x1ae8
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (11/18/2014 09:29:46 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Stream product id=0x0066): Streaming Failed

Error: (11/18/2014 09:29:14 AM) (Source: CVHSVC) (User: )
Description: Information only.
Too many failures while downloading ranges: 2

Error: (11/17/2014 04:43:30 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 34850

Error: (11/17/2014 04:43:30 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 34850

Error: (11/17/2014 04:43:30 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/17/2014 04:43:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15584

Error: (11/17/2014 04:43:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15584

Error: (11/17/2014 04:43:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/17/2014 04:43:09 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 14492


System errors:
=============
Error: (11/18/2014 09:27:57 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (11/17/2014 00:38:19 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the EFS service.

Error: (11/17/2014 09:35:00 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (11/15/2014 09:25:29 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.

Error: (11/14/2014 06:10:44 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (11/14/2014 06:10:11 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:08:06 PM on ‎11/‎14/‎2014 was unexpected.

Error: (11/14/2014 05:11:54 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SBRE

Error: (11/14/2014 05:11:15 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:09:02 PM on ‎11/‎14/‎2014 was unexpected.

Error: (11/14/2014 04:46:04 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

Error: (11/14/2014 09:42:21 AM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.


Microsoft Office Sessions:
=========================
Error: (11/18/2014 02:06:21 PM) (Source: Application Error)(User: )
Description: plugin-container.exe33.1.0.5423545c0a59mozalloc.dll33.1.0.5423545be5ee80000003000014251ae801d0036adf5c241bC:\Program Files (x86)\Mozilla Firefox\plugin-container.exeC:\Program Files (x86)\Mozilla Firefox\mozalloc.dll5d3b0edb-6f5e-11e4-9082-00266c7c605f

Error: (11/18/2014 09:29:46 AM) (Source: CVHSVC)(User: )
Description: (Stream product id=0x0066): Streaming Failed

Error: (11/18/2014 09:29:14 AM) (Source: CVHSVC)(User: )
Description: Too many failures while downloading ranges: 2

Error: (11/17/2014 04:43:30 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 34850

Error: (11/17/2014 04:43:30 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 34850

Error: (11/17/2014 04:43:30 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/17/2014 04:43:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15584

Error: (11/17/2014 04:43:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15584

Error: (11/17/2014 04:43:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/17/2014 04:43:09 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 14492



=========================== Installed Programs ============================
Ad-Aware Browsing Protection (HKLM-x32\...\Ad-Aware Browsing Protection) (Version: 0.9.0.2 - Lavasoft)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 15.0.0.293 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 15.0.0.293 - Adobe Systems Incorporated) Hidden
Adobe Community Help (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 3.5.23 - Adobe Systems Incorporated.)
Adobe Community Help (x32 Version: 3.5.23 - Adobe Systems Incorporated.) Hidden
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.223 - Adobe Systems Incorporated)
Adobe Photoshop 6.0 (HKLM-x32\...\Adobe Photoshop 6.0) (Version: 6.0 - Adobe Systems, Inc.)
Adobe Photoshop Elements 9 (HKLM-x32\...\Adobe Photoshop Elements 9) (Version: 9.0.3.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 9 (x32 Version: 9.0.3.0 - Adobe Systems Incorporated) Hidden
Adobe Photoshop.com Inspiration Browser (HKLM-x32\...\PhotoshopdotcomInspirationBrowser.4C35C4D325D350FE0114230CBADCA2DDD0AC8D25.1) (Version: 3.07 - Adobe Systems Incorporated)
Adobe Photoshop.com Inspiration Browser (x32 Version: 3.07 - Adobe Systems Incorporated) Hidden
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.27 - Atheros Communications Inc.)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 5.2 - Atheros)
Audacity 1.3.13 (Unicode) (HKLM-x32\...\Audacity 1.3 Beta (Unicode)_is1) (Version:  - Audacity Team)
Best Buy pc app (Version: 3.0.0.0 - Best Buy) Hidden
BitTorrent (HKLM-x32\...\BitTorrent) (Version:  - BitTorrent, Inc)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.119.0.61 - Conexant)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.4) (Version: 5.0.0.4 - Coupons.com Incorporated)
CuteFTP 8 Home (HKLM-x32\...\{949DBB22-2FB7-4de1-804C-23D495A988D8}) (Version: 8.3.4 - GlobalSCAPE)
CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version:  3.0 - CutePDF.com)
Driver Install 64-Bit (HKLM-x32\...\InstallShield_{AA107568-1B58-407E-9867-D51F71C9F446}) (Version: 6.0.107.0 - China)
Driver Install 64-Bit (x32 Version: 6.0.107.0 - China) Hidden
Dyyno Broadcaster (HKLM-x32\...\Dyyno Broadcaster) (Version:  - Dyyno, Inc.)
Elements 9 Organizer (x32 Version: 9.0 - Adobe Systems Incorporated) Hidden
Elements STI Installer (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
EZ Grabber (HKLM-x32\...\{8543A572-5993-4101-BACC-C83884E183A4}) (Version: 2.00.0000 - )
FileZilla Client 3.6.0.1 (HKLM-x32\...\FileZilla Client) (Version: 3.6.0.1 - FileZilla Project)
Free Audio CD Burner version 1.4.7 (HKLM-x32\...\Free Audio CD Burner_is1) (Version:  - DVDVideoSoft Limited.)
Free Avi To Wmv Converter (HKLM-x32\...\{98EA0F47-4B69-4BD3-8422-2AF9C45F15C3}) (Version: 1.0.0 - convertaudiofree)
Free RAR Extract Frog (HKLM-x32\...\Free RAR Extract Frog) (Version: 3.22 - Philipp Winterberg)
Free Screen Video Recorder version 2.5.32.319 (HKLM-x32\...\Free Screen Video Recorder_is1) (Version: 2.5.32.319 - DVDVideoSoft Ltd.)
Free Video to MP3 Converter version 4.3.1.718 (HKLM-x32\...\Free Video to MP3 Converter_is1) (Version:  - DVDVideoSoft Limited.)
Free YouTube to MP3 Converter version 3.10.0.712 (HKLM-x32\...\Free YouTube to MP3 Converter_is1) (Version:  - DVDVideoSoft Limited.)
GDR 3128 for SQL Server 2012 (KB2793634) (64-bit) (HKLM\...\KB2793634) (Version: 11.1.3128.0 - Microsoft Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
HP Photo and Imaging 2.0 - All-in-One (x32 Version: 1.10.0000 - Hewlett-Packard Company) Hidden
HP Photo and Imaging 2.0 - All-in-One Drivers (x32 Version: 1.10.0000 - Hewlett-Packard Company) Hidden
Instant Eyedropper 1.75 (HKLM-x32\...\Instant Eyedropper_is1) (Version:  - )
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2086 - Intel Corporation)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 7 Update 71 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
Java Auto Updater (x32 Version: 2.1.71.14 - Oracle, Inc.) Hidden
Junk Mail filter update (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Label@Once 1.0 (HKLM-x32\...\{0D795777-9D60-4692-8386-F2B3F2B5E5BF}) (Version: 1.0 - Corel)
LAME v3.98.3 for Audacity (HKLM-x32\...\LAME for Audacity_is1) (Version:  - )
Last.fm Scrobbler 2.1.30 (HKLM-x32\...\LastFM_is1) (Version:  - Last.fm)
LongTailPro - Version 2.4.34 (HKLM-x32\...\com.longtailpro.LongTailPro) (Version: 2.4.34 - Long Tail Media, LLC)
LongTailPro - Version 2.4.34 (x32 Version: 2.4.34 - Long Tail Media, LLC) Hidden
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Media Player Codec Pack 4.2.3 (HKLM-x32\...\Media Player - Codec Pack) (Version: 4.2.3 - Media Player Codec Pack)
Microsoft .NET Framework 4 Multi-Targeting Pack (HKLM-x32\...\{CFEF48A8-BFB8-3EAC-8BA5-DE4F8AA267CE}) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (x32 Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (x32 Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Help Viewer 1.1 (HKLM\...\Microsoft Help Viewer 1.1) (Version: 1.1.40219 - Microsoft Corporation)
Microsoft Help Viewer 1.1 (Version: 1.1.40219 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office XP Professional with FrontPage (HKLM-x32\...\{90280409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.2627.01 - Microsoft Corporation)
Microsoft Report Viewer 2012 Runtime (HKLM-x32\...\{9CCE40CE-A9E6-4916-8729-B008558EEF3F}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.20513.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server 2012 (64-bit) (HKLM\...\Microsoft SQL Server SQLServer2012) (Version:  - Microsoft Corporation)
Microsoft SQL Server 2012 (64-bit) (Version:  - ) Hidden
Microsoft SQL Server 2012 Native Client  (HKLM\...\{D411E9C9-CE62-4DBF-9D92-4CB22B750ED5}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Policies  (HKLM-x32\...\{DC487E40-046E-42A9-9C7C-5D2B1A7EB211}) (Version: 11.0.2100.60 - Microsoft Corporation)
Microsoft SQL Server 2012 RsFx Driver (Version: 11.1.3000.0 - Microsoft Corporation) Hidden
Microsoft SQL Server 2012 Setup (English) (HKLM\...\{8CB0713F-CFE0-445D-BCB2-538465860E1A}) (Version: 11.1.3128.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Transact-SQL Compiler Service  (HKLM\...\{88CB5DFD-6CE1-486F-998C-9FC090FCE5E2}) (Version: 11.1.3128.0 - Microsoft Corporation)
Microsoft SQL Server 2012 Transact-SQL ScriptDom  (HKLM\...\{54C5041B-0E91-4E92-8417-AAA12493C790}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft SQL Server System CLR Types (HKLM-x32\...\{C3F6F200-6D7B-4879-B9EE-700C0CE1FCDA}) (Version: 10.51.2500.0 - Microsoft Corporation)
Microsoft System CLR Types for SQL Server 2012 (x64) (HKLM\...\{F1949145-EB64-4DE7-9D81-E6D27937146C}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft VSS Writer for SQL Server 2012 (HKLM\...\{3E0DD83F-BE4C-4478-86A0-AD0D79D1353E}) (Version: 11.1.3000.0 - Microsoft Corporation)
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Mozilla Firefox 33.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 33.1 (x86 en-US)) (Version: 33.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
Mozilla Thunderbird 24.6.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 24.6.0 (x86 en-US)) (Version: 24.6.0 - Mozilla)
MSVCRT (x32 Version: 14.0.1468.721 - Microsoft) Hidden
MSVCRT Redists (Version: 1.0 - Sony Creative Software Inc.) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.5.1 - Notepad++ Team)
PingPlotter Freeware (HKLM-x32\...\{8C99C3CB-763F-4D87-8ACA-81B6899207B1}) (Version: 1.30.0.11 - Nessoft, LLC)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Python 3.3.3 (64-bit) (HKLM\...\{e9d90870-ab19-32a8-aa93-f8348ba21d05}) (Version: 3.3.3150 - Python Software Foundation)
QuickTime (HKLM-x32\...\{B67BAFBA-4C9F-48FA-9496-933E3B255044}) (Version: 7.74.80.86 - Apple Inc.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30111 - Realtek Semiconductor Corp.)
Riva FLV Player (HKLM-x32\...\Riva FLV Player_is1) (Version: 1.0.0000 - Rothenberger & Partner)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.14.0 - SAMSUNG Electronics Co., Ltd.)
Service Pack 1 for SQL Server 2012 (KB2674319) (64-bit) (HKLM\...\KB2674319) (Version: 11.1.3000.0 - Microsoft Corporation)
Skype™ 5.5 (HKLM-x32\...\{F1CECE09-7CBE-4E98-B435-DA87CDA86167}) (Version: 5.5.124 - Skype Technologies S.A.)
Spotify (HKCU\...\Spotify) (Version: 0.9.14.13.gba5645ad - Spotify AB)
SQL Server 2012 Client Tools (Version: 11.1.3000.0 - Microsoft Corporation) Hidden
SQL Server 2012 Common Files (Version: 11.1.3000.0 - Microsoft Corporation) Hidden
SQL Server 2012 Data quality client (Version: 11.0.2100.60 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Services (Version: 11.1.3000.0 - Microsoft Corporation) Hidden
SQL Server 2012 Database Engine Shared (Version: 11.1.3000.0 - Microsoft Corporation) Hidden
SQL Server 2012 Management Studio (Version: 11.1.3000.0 - Microsoft Corporation) Hidden
SQL Server Browser for SQL Server 2012 (HKLM-x32\...\{4B9E6EB0-0EED-4E74-9479-F982C3254F71}) (Version: 11.1.3000.0 - Microsoft Corporation)
Sql Server Customer Experience Improvement Program (Version: 11.1.3000.0 - Microsoft Corporation) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.8.1 - Synaptics Incorporated)
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.1 - TOSHIBA)
TOSHIBA Assist (HKLM-x32\...\{1B87C40B-A60B-4EF3-9A68-706CF4B69978}) (Version: 3.00.11 - TOSHIBA CORPORATION)
Toshiba Book Place (HKLM-x32\...\{BB51B753-9A0C-4D1D-B3EF-A1B936F55796}) (Version: 2.0.3977.0 - K-NFB Reading Technology, Inc.)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{C14518AF-1A0F-4D39-8011-69BAA01CD380}) (Version: 1.6.07.64 - TOSHIBA Corporation)
TOSHIBA Bulletin Board (Version: 1.6.07.64 - TOSHIBA Corporation) Hidden
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.2 for x64 - TOSHIBA Corporation)
TOSHIBA Hardware Setup (HKLM-x32\...\{8E9CEA3B-EBD1-439C-A01D-830CB39613C6}) (Version: 2.00.06 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (HKLM-x32\...\InstallShield_{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.6 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.6 - TOSHIBA Corporation) Hidden
TOSHIBA HDD/SSD Alert (x32 Version: 3.1.64.6 - TOSHIBA Corporation) Hidden
TOSHIBA Media Controller (HKLM-x32\...\{983CD6FE-8320-4B80-A8F6-0D0366E0AA22}) (Version: 1.0.80.3.64 - TOSHIBA CORPORATION)
TOSHIBA Media Controller Plug-in (HKLM-x32\...\{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}) (Version: 1.0.4.9 - TOSHIBA CORPORATION)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.3 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.0.4 for x64 - TOSHIBA Corporation)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{A0E99122-25C1-4CA4-9063-499A2A814EB6}) (Version: 1.6.06.64 - TOSHIBA Corporation)
TOSHIBA ReelTime (Version: 1.6.06.64 - TOSHIBA Corporation) Hidden
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.1.40 - TOSHIBA)
TOSHIBA Supervisor Password (HKLM-x32\...\{073B89C3-BA88-41B5-965F-B35A88EAE838}) (Version: 2.00.03 - TOSHIBA Corporation)
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.3.3.64 - TOSHIBA Corporation)
TOSHIBA Value Added Package (Version: 1.3.3.64 - TOSHIBA Corporation) Hidden
TOSHIBA Value Added Package (x32 Version: 1.3.3.64 - TOSHIBA Corporation) Hidden
ToshibaRegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.4 - Toshiba)
Trillian (HKLM-x32\...\Trillian) (Version:  - )
Uninstall 1.0.0.1 (HKLM-x32\...\Uninstall_is1) (Version:  - )
USB2.0 VIDBOX NW03  (HKLM-x32\...\{2758691A-2CDE-4942-A4AC-0E8F61FE2067}) (Version: 3.0.2 - honestech)
Vegas Movie Studio HD Platinum 10.0 (HKLM-x32\...\{40AE01BE-A290-4FFB-8DAB-C624C17DC87E}) (Version: 10.0.179 - Sony)
Winamp (HKLM-x32\...\Winamp) (Version: 5.581  - Nullsoft, Inc)
Windows Live Call (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8117.0416 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 14.0.8117.416 - Microsoft Corporation) Hidden
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version: 5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (x32 Version: 14.0.8117.0416 - Microsoft Corporation) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 62%
Total physical RAM: 1915.98 MB
Available physical RAM: 709.47 MB
Total Pagefile: 4102.95 MB
Available Pagefile: 2138.27 MB
Total Virtual: 4095.88 MB
Available Virtual: 3982.07 MB

========================= Partitions: =====================================

1 Drive c: (TI105952W0C) (Fixed) (Total:222.34 GB) (Free:55.94 GB) NTFS

========================= Users: ========================================

User accounts for \\USERNAME-PC

Administrator            Guest                    scott                    


**** End of log ****
 



#4 Torvald

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Posted 19 November 2014 - 01:57 PM

hamluis should be back soon with more help, but I wanted to jump in with a little security advice in the meantime.

 

According to your Speccy and MiniToolBox reports, your firewall is disabled, plus your antivirus status is reported as disabled (I did not see any antivirus program installed, actually).  Therefore, to help protect the safety of your computer, I recommend you promptly turn on your Windows firewall, and then install, update and run an antivirus program.

 

Also, I noticed your laptop's power profile is set to turn off your harddisk after 10 minutes.  You might want to set that to a longer time period and see if that helps reduce system freezing.

 

Best wishes. 


Google is my friend. Make Google your friend too.


#5 hamluis

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Posted 19 November 2014 - 04:25 PM

Just looking at the type of apps you have installed...and guessing where you may have been download sites/methods...I'd be willing to wager that you have malware.

 

When  I add the notations made above re AV/firewall...I'd be willing to raise on the next round of betting.

 

I see nothing that indicates a hardware problem of any type...but I would run the SeaTools diagnostic (long test, please) on the hard drive.  It will take some times but it's worth a little time.

 

SeaTools For Windows Download - http://www.seagate.com/support/downloads/item/seatools-win-master/

 

If you can get past that...I believe topic should go to Am I Infected forum for a check.

 

Louis



#6 danglingbaby

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Posted 29 November 2014 - 03:23 PM

Thanks for your assistance. No issues discovered after running Seatools and no behavior that would indicate a virus or malware.

 

Just to wrap this up, for anyone in the future who may experience a similar issue, I can confirm this is a physical problem with the machine. The right corner of this laptop is slightly cracking apart at the seam, and apparently that is causing the issues with the keyboard & touchpad becoming unresponsive.

 

I have discovered that I can often "un-freeze" the computer by applying some sustained pressure to this corner of the machine, sort of forcefully holding it together for a few seconds where it is coming apart, which somehow causes the touchpad and keyboard to become active again. Looks like I'll need a new laptop soon. This thread can be abandoned or closed.



#7 hamluis

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Posted 29 November 2014 - 05:58 PM

Sorry to hear about your hardware situation...but thanks for posting that info.

 

Happy computing :).

 

Louis



#8 bludshot

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Posted 30 November 2014 - 12:29 AM

Depending how far you are willing to go with this, this video shows how to disassemble your laptop https://www.youtube.com/watch?v=7A0NtLdqTPE and it shows the keyboard and touchpad connections at around 4 minutes into the video. Perhaps you could check if they are loose and fix it. (At your own risk; obviously one could damage a laptop further by mistake...)

 

I would also try a USB mouse and see if it freezes at the same times as the touchpad, or if the mouse works while the touchpad is frozen (that will tell you more about the problem).






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