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Not sure if my computer is clean, several issues


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#1 mw_charlotte

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Posted 11 November 2014 - 08:20 PM

Hi there,

 

First of all I really appreciate this forum. It has helped me numerous times on numerous issues.

 

However, one of my domestic computers (also extensively used for work) was infected by a nasty Backdoor.Messa and several other trojans (at least that's what was cought by a number of scanners before I wiped the HDD clean). That was noticed only after some actual money went missing from our business bank account and several of our emails were hijacked. I am now rather paranoid as regards my other computer. We do not use a network here, but we surely share files and so. 

 

So, once I got to know the news I scanned my computer with pretty much everything (I have a paid version of AVG internet security 2013, but also scanned with Malwarebytes, TDSS killer, HitmanPro, Eset Online scan, etc.). The computer came pretty clean (well, some PUMs and PUPs were found). I then also decided to scan with GMER, but when running in a Normal mode it crashes into a blue screen with a message "IRQL not less or equal". I re-ran GMER in SAFE mode and it came pretty ok (I guess, it had some Uknown MBR code and several registry lines). I also experience some occasional command window on startup, but cannot read what it says (it dissapears quickly). And my Chrome has recently started crashing too.  I'm slightly worried that I might have ruined something with this number of scans and not sure yet if my computer could be trusted. 

 

I would therefore appreciate any help or advise!

 

Thanks a lot in advance, 

 

Charlotte



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#2 boopme

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Posted 11 November 2014 - 08:54 PM

Hello Charlotte.. That is the problem with back doors they open a door to their commander and steal files and money. I always format when I find one, especially if I do financials on the machine.

To be sure we do need to get a much deeper ok.
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#3 mw_charlotte

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Posted 11 November 2014 - 09:03 PM

Hi!

 

And thanks for your reply.

 

I'm running MS Windows 7 Home Premium SP1.

 

It's also rather late here (the Nethers) but I will have a look at this thread first thing tomorrow morning!



#4 boopme

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Posted 11 November 2014 - 09:09 PM

You're welcome!

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
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#5 mw_charlotte

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Posted 12 November 2014 - 05:40 AM

Hey boopme!

 

Just did everything as instructed and created a new topic with all the additional information under the "Virus, Trojan, Spyware, and Malware Removal Logs" section.

 

Again, thank you for your time!

 

Greetings, 

Charlotte



#6 boopme

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Posted 12 November 2014 - 04:33 PM

Ok thanks Charlotte, one of our Trained staff will review that and reply.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 5 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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