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Seeking outside help: I can't squash this rootkit (Win 7)


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#1 WhiteAndCrispy

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Posted 11 November 2014 - 07:05 PM

Hello all!

 

I'm here for my first post because I need some help to kick this virus.

 

Apparently my roommate turned on my computer while I was gone, and left it on for the whole weekend. I come back, and I find that running Chrome freezes the computer. Soon after, my internet goes out entirely despite a soild wireless and wired connection. I immediately go into "I've got a virus" mode, and run my set of scanners. MalwareBytes, MSE, and AdWareCleaner all can't dectect anything. I run, ComboFix, which crashes the computer, and upon reboot I find that ComboFix has been deleted just like Chrome. I grab my backup anti-virus flashdrive with the stronger stuff on it, and run a second round of scans. HitmanPro3 flags my proxy server, but crashes within 4-6 seconds. MalwareBytes Anti-Rootkit detected likely rootkit activty and deleted a random .dll it thought had an issue, Sophos caught a Trojan, and Avira found what I thought was the root of the problem, pheonix.exe. I ran everything one more time, and nothing is detected the second time through.

 

I re-install Chrome, which freezes upon launch, and then freezes the computer. Hitman also still freezes.

 

 

I'll admit it, I'm in over my head. I'd love some help.

 

 

Much appreciated,

 

WhiteAndCrispy



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#2 boopme

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Posted 11 November 2014 - 07:22 PM

Hello W&C
What us the operating system?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 WhiteAndCrispy

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Posted 11 November 2014 - 07:27 PM

Hello W&C
What us the operating system?

 

Windows 7 Professional 64-Bit. Sorry, forgot that.



#4 boopme

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Posted 11 November 2014 - 07:33 PM

Thanks we need to repost.

Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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