Acer laptop - model unknown, Win 7 HP
I was asked today if I would go over to a friend's house early to have a look at his wife's laptop before he and I went out to play cards (far more important than computers !) - she was having a printing problem.
OK - printer problem : download new drivers, uninstall, install fresh, job done. Except I couldn't find anything wrong with her printer set up. So ran a Super Antispyware scan, first one in a year, nothing serious. Ran Ccleaner, cleared off 3Gb of temporary files and then, with 10 minutes to go she says she has an e-mailing problem !
She is a primary school headmistress and suitably enough has a folder of files called 'School' in 'My docs' and this folder does not show up in the explorer window when she clicks on attach. She uses web based e-mail - IE - with a BTinternet account. All the other folders in her 'My docs' show up and can be opened to attach a file but not her 'School' folder. If you open Windows Explorer itself you can see this folder and the files in it, but not if you are writing an e-mail and wish to attach one.
My first thought was it was something to do with file and folder permissions, but checking the properties of the folder showed that for all except 'Guest' the permissions were set to full. Then I ran out of time and had to leave. As a work around she says if she saves a file to her desktop she has no problem attaching it in an e-mail.
Anybody got any ideas before I see her next week ?