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dllhost.exe & dllhst3g.exe replicating virus


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2 replies to this topic

#1 robopoc

robopoc

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  • Local time:04:42 PM

Posted 10 November 2014 - 05:42 PM

Hello,

 

I've ran Combofix, MBAM, MBAR, & ESET's online scanner but I can't seem to get rid of the infection that's causing dllhost and dllhst3g to replicate and slow the system to a crawl shortly after logging into Windows (7 Pro 32-bit SP1). Please let me know what details you'd like from me to begin. Thank you in advance!

 

Carl

 

*edit* - I've also ran TDSSKiller (I checked all options and rebooted to enable them prior to scanning). I also ran Bitdefender's online scan.

 

Here's the DDS log;

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 11.0.9600.17344  BrowserJavaVersion: 10.9.2
Run by silviam at 14:44:26 on 2014-11-10
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3317.2422 [GMT -8:00]
.
AV: ThreatTrack Security VIPRE Business Agent *Enabled/Updated* {FFE93D16-FD09-0282-C7D3-8B1731B6A051}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: ThreatTrack Security VIPRE Business Agent *Enabled/Updated* {4488DCF2-DB33-0D0C-FD63-B0654A31EAEC}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmService.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Intuitive Medical\Auto Updater\AutoUpdateService\AutoUpdateHelperService.exe
C:\Program Files\Common Files\SPBA\upeksvr.exe
C:\Windows\system32\IProsetMonitor.exe
C:\Program Files\Intel\Services\IPT\jhi_service.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\VIPRE Business Agent\SBPIMSvc.exe
C:\Program Files\UltraVNC\winvnc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\UltraVNC\winvnc.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\RtDCpl.exe
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Trusted Drive Manager\TdmNotify.exe
C:\Program Files\CyberLink\PowerDVD9\PDVD9Serv.exe
C:\Program Files\Roxio\OEM\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Citrix\ICA Client\concentr.exe
C:\Program Files\ZocDoc\ZocDoc Alerter\Alerter.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files\Citrix\ICA Client\redirector.exe
C:\Program Files\Citrix\Receiver\Receiver.exe
C:\Program Files\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Program Files\Intuitive Medical\Auto Updater\AutoUpdaterHelper\AutoUpdaterHelper.exe
C:\Program Files\Citrix\ICA Client\wfcrun32.exe
C:\Program Files\Citrix\SelfServicePlugin\SelfServicePlugin.exe
C:\Program Files\VIPRE Business Agent\SBAMSvc.exe
C:\Program Files\Plustek\Plustek SmartOffice PS281\DocuAction.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\RemoteScan Server\RemoteScanServer.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\VIPRE Business Agent\SBAMTray.exe
C:\Program Files\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\mbar\mbar.exe
C:\Windows\system32\taskmgr.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files\ESET\ESET Online Scanner\OnlineScannerApp.exe
C:\Program Files\ESET\ESET Online Scanner\OnlineCmdLineScanner.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
C:\Windows\system32\mstsc.exe
C:\Program Files\Citrix\SelfServicePlugin\SelfService.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k regsvc
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/?ilc=1
BHO: TmIEPlugInBHO Class: {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - 
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtDCpl.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [IAStorIcon] c:\program files\intel\intel® rapid storage technology\IAStorIcon.exe
mRun: [IMSS] "c:\program files\intel\intel® management engine components\imss\PIconStartup.exe"
mRun: [TdmNotify] c:\program files\dell\dell data protection\access\advanced\wave\trusted drive manager\TdmNotify.exe
mRun: [RemoteControl9] "c:\program files\cyberlink\powerdvd9\PDVD9Serv.exe"
mRun: [PDVD9LanguageShortcut] "c:\program files\cyberlink\powerdvd9\language\Language.exe"
mRun: [RoxWatchTray] "c:\program files\common files\roxio shared\oem\12.0\sharedcom\RoxWatchTray12OEM.exe"
mRun: [Desktop Disc Tool] "c:\program files\roxio\oem\roxio burn\RoxioBurnLauncher.exe"
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [ConnectionCenter] "c:\program files\citrix\ica client\concentr.exe" /startup
mRun: [ZocDoc Alerter] c:\program files\zocdoc\zocdoc alerter\launcher.bat
mRun: [ScrewDrivers RDP Plugin] c:\program files\tricerat\simplify printing\screwdrivers client v4\install_rdp.exe
mRun: [Redirector] "c:\program files\citrix\ica client\redirector.exe" /startup
mRun: [NvBackend] "c:\program files\nvidia corporation\update core\NvBackend.exe"
mRun: [SBAMTray] "c:\program files\vipre business agent\SBAMTray.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\autoup~1.lnk - c:\program files\intuitive medical\auto updater\autoupdaterhelper\AutoUpdaterHelper.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\docact~1.lnk - c:\program files\plustek\plustek smartoffice ps281\DocuAction.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\remote~1.lnk - c:\program files\remotescan server\RemoteScanServer.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
uPolicies-Explorer: ForceStartMenuLogOff = dword:1
uPolicies-Explorer: NoAutoTrayNotify = dword:1
uPolicies-Explorer: NoSMConfigurePrograms = dword:1
uPolicies-Explorer: NoWelcomeScreen = dword:1
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:0
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableLUA = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-System: PromptOnSecureDesktop = dword:0
mPolicies-System: DisableCAD = dword:1
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
TCP: NameServer = 192.168.1.11 192.168.5.10
TCP: Interfaces\{CF9027E7-2CE3-4D0D-93BF-27DA567DDB04} : DHCPNameServer = 192.168.1.11 192.168.5.10
Filter: application/x-ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica; charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=euc-jp - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=ISO-8859-1 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS936 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS949 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=MS950 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF-8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: application/x-ica;charset=UTF8 - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Filter: ica - {CFB6322E-CC85-4d1b-82C7-893888A236BC} - c:\program files\citrix\ica client\IcaMimeFilter.dll
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - 
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: igfxcui - igfxdev.dll
Notify: spba - c:\program files\common files\spba\homefus2.dll
LSA: Authentication Packages =  msv1_0 wvauth
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\38.0.2125.111\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
Hosts: *.*.*.* AllScripts
Hosts: 0.0.0.0 www.myspace.com
Hosts: 0.0.0.0 www.facebook.com
Hosts: 0.0.0.0 facebook.com
Hosts: 0.0.0.0 *.facebook.com
.
Note: multiple HOSTS entries found. Please refer to Attach.txt
.
============= SERVICES / DRIVERS ===============
.
R1 ctxusbm;Citrix USB Monitor Driver;c:\windows\system32\drivers\ctxusbm.sys [2013-9-24 70440]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2012-6-8 13624]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2012-8-2 47640]
R2 sbapifs;sbapifs;c:\windows\system32\drivers\sbapifs.sys [2013-8-9 70888]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\MBAMSwissArmy.sys [2014-11-10 115928]
R3 MEI;Intel® Management Engine Interface;c:\windows\system32\drivers\HECI.sys [2012-4-9 41088]
R3 sbwtis;sbwtis;c:\windows\system32\drivers\sbwtis.sys [2013-1-15 76064]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys [2010-11-20 62464]
S3 gfiark;gfiark;c:\windows\system32\drivers\gfiark.sys [2013-5-16 43368]
S3 gfiutil;gfiutil;c:\windows\system32\drivers\gfiutil.sys [2013-6-11 24040]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\drivers\IntcDAud.sys [2012-4-9 269824]
S3 mbamchameleon;mbamchameleon;c:\windows\system32\drivers\mbamchameleon.sys [2014-11-10 79576]
S3 netvsc;netvsc;c:\windows\system32\drivers\netvsc60.sys [2010-11-20 126464]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-12-22 14848]
S3 SynthVid;SynthVid;c:\windows\system32\drivers\VMBusVideoM.sys [2010-11-20 19456]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2014-3-14 49152]
S3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2012-12-22 27136]
.
=============== Created Last 30 ================
.
2014-11-10 21:44:01 -------- d-----w- c:\program files\ESET
2014-11-10 21:42:38 -------- d-----w- c:\users\silviam\appdata\roaming\QuickScan
2014-11-10 21:40:55 -------- d-sh--w- C:\$RECYCLE.BIN
2014-11-10 21:40:49 -------- d-----w- c:\users\silviam\appdata\local\temp
2014-11-10 20:54:53 -------- d-----w- C:\FRST
2014-11-10 20:54:34 -------- d-----w- c:\programdata\Malwarebytes' Anti-Malware (portable)
2014-11-10 20:36:20 -------- d-----w- C:\mbar
2014-11-10 20:01:14 115928 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-11-10 20:00:56 79576 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2014-11-10 20:00:56 51928 ----a-w- c:\windows\system32\drivers\mwac.sys
2014-11-10 20:00:56 23256 ----a-w- c:\windows\system32\drivers\mbam.sys
2014-11-10 20:00:56 -------- d-----w- c:\programdata\Malwarebytes
2014-11-10 20:00:56 -------- d-----w- c:\program files\Malwarebytes Anti-Malware
2014-11-10 20:00:48 -------- d-----w- c:\users\silviam\appdata\local\Programs
2014-11-10 19:58:49 -------- d-----w- C:\OpenOffice 4.1.1 (en-US) Installation Files
2014-11-10 19:57:14 -------- d-----w- c:\users\silviam\appdata\roaming\addpcs
2014-11-10 19:57:09 -------- d-----w- c:\program files\Temp File Cleaner
2014-11-09 13:36:40 230912 ----a-w- c:\windows\system32\generaltel.dll
2014-11-09 13:36:19 396288 ----a-w- c:\windows\system32\aepdu.dll
2014-11-09 13:36:15 302592 ----a-w- c:\windows\system32\aeinv.dll
2014-11-09 13:34:17 2379264 ----a-w- c:\windows\system32\win32k.sys
2014-11-09 13:26:12 372736 ----a-w- c:\windows\system32\rastls.dll
2014-11-09 13:25:19 519680 ----a-w- c:\windows\system32\qdvd.dll
2014-11-09 12:18:12 81560 ----a-w- c:\windows\system32\mscories.dll
2014-11-09 12:18:12 156824 ----a-w- c:\windows\system32\mscorier.dll
2014-11-09 12:18:12 1131664 ----a-w- c:\windows\system32\dfshim.dll
2014-11-09 12:16:53 2744320 ----a-w- c:\windows\system32\rdpcorets.dll
2014-11-09 12:16:21 5703168 ----a-w- c:\windows\system32\mstscax.dll
2014-11-09 12:08:54 65536 ----a-w- c:\windows\system32\TSpkg.dll
2014-11-09 12:08:52 17408 ----a-w- c:\windows\system32\credssp.dll
2014-11-09 12:08:51 31232 ----a-w- c:\windows\system32\drivers\tssecsrv.sys
2014-11-09 12:08:46 304128 ----a-w- c:\windows\system32\winlogon.exe
2014-11-09 12:08:36 157696 ----a-w- c:\windows\system32\winsta.dll
2014-11-09 12:08:36 130048 ----a-w- c:\windows\system32\rdpcorekmts.dll
2014-11-09 12:08:35 523264 ----a-w- c:\windows\system32\termsrv.dll
2014-11-09 12:08:32 184320 ----a-w- c:\windows\system32\drivers\rdpwd.sys
2014-11-09 12:03:57 2363904 ----a-w- c:\windows\system32\msi.dll
2014-11-09 12:03:41 67072 ----a-w- c:\windows\system32\packager.dll
2014-11-09 07:44:47 -------- d-----w- c:\users\silviam\appdata\roaming\Ylefevt
2014-11-09 07:43:36 -------- d-----w- c:\users\silviam\appdata\roaming\Suimwia
2014-11-06 20:46:22 -------- d-----w- c:\windows\system32\drivers\VDD
2014-10-15 21:04:56 44944 ----a-w- c:\windows\system32\sbbd.exe
2014-10-15 21:04:56 13712 ----a-w- c:\windows\system32\drivers\vdd\apvdd.dll
.
==================== Find3M  ====================
.
2014-10-27 05:01:54 86912 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2014-10-27 05:01:53 53096 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\LMIproc.dll
2014-10-27 05:01:49 85864 ----a-w- c:\windows\system32\LMIinit.dll
2014-10-27 05:01:49 31592 ----a-w- c:\windows\system32\LMIport.dll
2014-09-25 22:32:04 2017280 ----a-w- c:\windows\system32\inetcpl.cpl
2014-09-24 03:30:15 71344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-09-24 03:30:15 701104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-09-19 01:25:12 4201472 ----a-w- c:\windows\system32\jscript9.dll
2014-09-19 01:14:57 2724864 ----a-w- c:\windows\system32\mshtml.tlb
2014-09-19 01:14:44 4096 ----a-w- c:\windows\system32\ieetwcollectorres.dll
2014-09-19 01:02:07 454656 ----a-w- c:\windows\system32\vbscript.dll
2014-09-19 01:01:47 61952 ----a-w- c:\windows\system32\iesetup.dll
2014-09-19 01:01:03 51200 ----a-w- c:\windows\system32\ieetwproxystub.dll
2014-09-19 00:59:40 61952 ----a-w- c:\windows\system32\MshtmlDac.dll
2014-09-19 00:50:16 112128 ----a-w- c:\windows\system32\ieUnatt.exe
2014-09-19 00:50:15 108032 ----a-w- c:\windows\system32\ieetwcollector.exe
2014-09-19 00:49:31 597504 ----a-w- c:\windows\system32\jscript9diag.dll
2014-09-19 00:44:23 646144 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe
2014-09-19 00:36:23 60416 ----a-w- c:\windows\system32\JavaScriptCollectionAgent.dll
2014-09-19 00:18:55 1068032 ----a-w- c:\windows\system32\mshtmlmedia.dll
2014-09-18 23:59:11 1810944 ----a-w- c:\windows\system32\wininet.dll
2014-09-09 21:47:10 2048 ----a-w- c:\windows\system32\tzres.dll
2014-08-23 01:46:55 305152 ----a-w- c:\windows\system32\gdi32.dll
.
============= FINISH: 14:47:24.82 ===============

Edited by robopoc, 10 November 2014 - 05:52 PM.


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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 HelpBot

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Posted 15 November 2014 - 07:25 PM

You have stated that you no longer need help with this issue, therefore I am closing this topic. If that is not the case and you need or wish to continue with this topic, please send any Moderator a Personal Message (PM) that you would like this topic re-opened.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!





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