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Rootkit Infection?


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3 replies to this topic

#1 GastlyKazoo

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Posted 10 November 2014 - 01:49 PM

For a while now, AVG has identified a virus that it is unable to remove. The exact message is "Virus identified Win64/Patched.C" with "c:\Windows\System32\rpcss.dll" listed below it. I have run Malwarebytes Anti-Malware and SUPERAntiSpyware, but they have also been unable to remove the threat. It now seems like I can't even open Malwarebytes. My computer has been crashing at random intervals, and when I start it up, it tries to run a disc check that it is unable to complete. I am running Windows 7. Any help with this would be appreciated! Thanks!



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#2 Broni

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Posted 10 November 2014 - 08:46 PM

This kind of infection will require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#3 GastlyKazoo

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Posted 10 November 2014 - 09:24 PM

I have followed the steps and started the new topic! Thank you!



#4 Broni

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Posted 10 November 2014 - 09:47 PM

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