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Windows 8.1 boot failure, critical_service_failed bsod


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5 replies to this topic

#1 joethegiraffe

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Posted 10 November 2014 - 05:26 AM

Hi there all!

I have come to you because I'm having some fairly extreme issues with my PC. I recently upgraded my graphics card and switched over to Nvidia, and after the install I used Advanced Systemcare to uninstall the old drivers etc, but I didn't carefully check what it was removing and I think it may have taken a load of stuff out of the AMD system32 folder.
I am now greeted by the windows 8 sad face bsod on boot and the error critical_service_failed.
This just loops and I am unable to get into the safe mode menu or anything. I have tried using a system recovery USB but the system restore fails every time with the error "An unspecified error occurred during system restore. (0x8007051a)"
I am kind of at a loss now, I have tried the refresh tool and the automatic repair, both to no avail.

Thank you in advance!

Joe

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#2 softskills

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Posted 10 November 2014 - 12:27 PM

Hello, sorry about your problems. I do have some questions. When you install your new graphics card, did you follow the instructions? I ask because in the case you did, you could have a defective product. Have you also uninstall the new graphics card and running the computer? 



#3 joethegiraffe

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Posted 10 November 2014 - 03:39 PM

Thank you for the reply! I have nailed down the problem however, and it seems that advanced systemcare can't tell the difference between AMD chipset drivers and graphics card drivers, so when I ran it to uninstall the old card drivers it got rid of my rather important stuff too!
I'm just going to do a clean install, it seems like that will be the only way.
Thank you for your attention though!

#4 softskills

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Posted 10 November 2014 - 08:42 PM

Well cool, glad it worked out for you. Have a good one.



#5 blueelvis

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Posted 14 November 2014 - 10:32 AM

I would like to suggest here that installing/uninstalling Drivers should be always done manually and not using some automated programs like System Care/Tune Up Utilities. I don't encourage the use of Registry Cleaners even because they can easily lead to :killcomp:

 

 

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#6 dc3

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Posted 14 November 2014 - 12:59 PM

Why you should not use Registry Cleaners and Optimization Tools


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