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dllhost.exe*32 COM Surrogate


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3 replies to this topic

#1 zuman001

zuman001

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Posted 10 November 2014 - 12:36 AM

My computer appears to be infected with Malware and I would like help removing it please.

I first noticed there might be a problem when my computer started to run slower.

Reviewing the Windows Task Manager I found multiple instances of Internet Explorer listed under the Applications tab.

Under the Processes tab there are multiple dllhost.exe *32 items listed with a description of COM Surrogate.

Performing End Task on the program and End Process on the dllhost.exe does not appear to do anything.

I've posted window snips showing the items I've mentioned.

Attached File  WindowsTaskManager_applications.PNG   20.16KB   0 downloads

Attached File  WindowsTaskManager_processes.PNG   54.31KB   0 downloads

 

I've seen there are some other posts on the forums related to this issue but the steps given are specific to that user.

So I figured I would post my own request for help.

 

Thank,

Tom (zuman001)



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#2 deeprybka

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Posted 13 November 2014 - 03:38 PM

Hi & :welcome: to Bleeping Computer Forums!
My name is Jürgen and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully: :exclame:
  • My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
  • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 5 days from this initial or any subsequent post, then this thread will be closed.
  • If I don't reply within 24 hours please PM me!
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
Step 1
logo.png
Please download Powelikscleaner (by ESET) and save it to your Desktop.
  • Double-click the 3.png to start the tool.
  • Read the terms of the End-user license agreement and click Agree if you agree to them.
  • The tool will run automatically. If the cleaner finds a Poweliks infection, press the Y key on your keyboard to remove it.
  • If Poweliks was detected "Win32/Poweliks was successfully removed from your system" will be displayed. Press any key to exit the tool and reboot your PC.
  • The tool will produce a log in the same directory the tool was run from.
  • Please copy and paste the log in your next reply.
1.png
2.png

Step 2

Please run a FRST scan. This will help us diagnose your problem.

frst.pngfrstscan.png
Please download Farbar Recovery Scan Tool and save it to your Desktop.
(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)
  • Start FRST with administator privileges.
  • Make sure the option Addition.txt is checked and press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
  • Please copy and paste these logs in your next reply.

regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#3 deeprybka

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Posted 16 November 2014 - 09:48 AM

Hi,

3 Day Inactivity

This is the third day since my last post. Are you still there?

If you need more time, just let me know.

If you do not post within 48 hours, this thread will be closed due to inactivity.
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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#4 deeprybka

deeprybka

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Posted 18 November 2014 - 10:18 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
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