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BSOD help


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16 replies to this topic

#1 mhoppe25

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Posted 09 November 2014 - 11:44 PM

hello all...i've been getting the BSOD about 4 times in the last couple of days...got the dump files..if anyone can maybe take a look and tell me what you think...maybe some similarities...seems to be a driver. but im not totally sure how to figure out which one...let me know what you need if your willing thanks again

 



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#2 TsVk!

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Posted 10 November 2014 - 12:24 AM

WhoCrashed might be able to help you help yourself... let us know how you go.



#3 mhoppe25

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Posted 10 November 2014 - 09:46 PM

So...i downloaded whocrashed...this is what i got  

 

On Mon 11/10/2014 4:07:46 AM GMT your computer crashed

crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: hal.dll (hal!HalBugCheckSystem+0xCF)
Bugcheck code: 0x124 (0x0, 0xFFFFE001CFE43028, 0xBE000000, 0x100110A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. 

 

Doesnt really help??  what else should i give you?


its the same for every crash   i have about 6



#4 TsVk!

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Posted 10 November 2014 - 09:51 PM

It kind of helps.

 

Let's check your .dmp's first before we try to fix it...

 

Please zip and attach your last 2 .dmp files from C:\Windows\Minidump to your next reply.

 

TsVk!



#5 mhoppe25

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Posted 10 November 2014 - 10:05 PM

hold on trying to figure out how to attach it



#6 mhoppe25

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Posted 10 November 2014 - 10:08 PM

https://onedrive.live.com/redir?resid=9D5EDF226520B829!3933&authkey=!ABRIMkZDGJXxhi8&ithint=file%2czip   uploaded it to onedrive



#7 TsVk!

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Posted 10 November 2014 - 10:15 PM

Retry posting the link or re-upload please, that one doesn't work.



#8 mhoppe25

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Posted 10 November 2014 - 10:19 PM

https://onedrive.live.com/redir?resid=9D5EDF226520B829!3933&authkey=!ABRIMkZDGJXxhi8&ithint=file%2czip                  im trying to figure out how to attach it here...im gunna do that too....its because only half of the link was clickable to first time, i believe



#9 TsVk!

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Posted 10 November 2014 - 10:21 PM

It's ok, I've got it now... will have a look shortly.



#10 mhoppe25

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Posted 10 November 2014 - 10:42 PM

can you recommend a good program to check temps...just downloaded one and my comp locked up...



#11 TsVk!

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Posted 10 November 2014 - 11:13 PM

I use Speccy to check temps

 

https://www.piriform.com/speccy

 

Still looking at the logs... pretty busy this afternoon. Might not be able to get back until tomorrow.

 

Let me know how you come along checking your temps in the meanwhile.



#12 mhoppe25

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Posted 10 November 2014 - 11:18 PM

okay....lol didnt realize its only 2pm there  lol   im in Boston...its 1130 at night..gettin rdy for bed..thats alright brother..just happy someones here to help a little...everythings fine with temps, the only elevated one is my Cpu1 was at 54...after uninstalling some asrock apps i downloaded for my Mobo, its down to 43-45 while everything else is at about 30-35....thanks again...



#13 TsVk!

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Posted 10 November 2014 - 11:21 PM

I saw on the first .dmp that chrome.exe was running when your cpu cache blitzed.

 

So...

 

Uninstall Chrome and update your chipset drivers.



#14 TsVk!

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Posted 10 November 2014 - 11:57 PM

-------------------------------------------------------\

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) x86fre

STACK_TEXT:  
fffff801`0bf88a38 fffff801`0a9c6213 : 00000000`00000124 00000000`00000000 ffffe001`cfe43028 00000000`be000000 : nt!KeBugCheckEx
fffff801`0bf88a40 fffff801`0a3c5f71 : 00000000`00000001 ffffe001`cbfb83a0 ffffe001`cbfb83a0 ffffe001`cfe43028 : hal!HalBugCheckSystem+0xcf
fffff801`0bf88a80 fffff801`0a9c66a0 : 00000000`00000728 00000000`00000000 fffff801`0bf88e70 00000000`00000000 : nt!WheaReportHwError+0x22d
fffff801`0bf88ae0 fffff801`0a9c6a0d : ffffe001`00000010 ffffe001`cbfb83a0 fffff801`0bf88c88 ffffe001`cbfb83a0 : hal!HalpMcaReportError+0x50
fffff801`0bf88c30 fffff801`0a9c68f8 : ffffe001`cb4aa6b0 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
fffff801`0bf88c80 fffff801`0a9c6b42 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
fffff801`0bf88cc0 fffff801`0a9c6ccf : ffffe001`cb4aa6b0 fffff801`0bf88ef0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
fffff801`0bf88cf0 fffff801`0a3647bb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff801`0bf88d20 fffff801`0a364571 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
fffff801`0bf88e60 00000000`618a8423 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
00000000`0bf3d9c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x618a8423


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache

FAILURE_ID_HASH:  {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}



#15 mhoppe25

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Posted 11 November 2014 - 12:08 AM

get rid of chrome?   really?  firefox has gone downhill and aint no way im using IE..lol  what can i do?






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