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Request assistance for possible Poweliks infection


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4 replies to this topic

#1 Mkbow378

Mkbow378

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Posted 09 November 2014 - 09:01 PM

Looking for some help with Windows 7 64-bit machine always maintained with virus protection all of a sudden has 90%-100% CPU usage and I noticed multiple dllhost.exe*32 and SURROGATE processes keep popping up whenever connected to the internet. I close them down and they pop back up again in a few minutes. CPU usage resolves when not connected to the internet. Here are the DDS.txt and Attach.txt logs. Please advise.
 

Attached Files



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#2 HelpBot

HelpBot

    Bleepin' Binary Bot


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Posted 14 November 2014 - 09:05 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/555474 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control can be found HERE.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 Mkbow378

Mkbow378
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Posted 15 November 2014 - 12:18 AM

Still having problems with multiple dllhost.exe*32 processes and CPU usage at 100%. Running Windows 7 Home Premium 64-bit. Tried Norton and Malwarebytes, but nothing recognized. Here are the updated DDS files: 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK
Internet Explorer: 11.0.9600.17344
Run by Jonathan at 20:43:52 on 2014-11-14
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.8175.7366 [GMT -8:00]
.
AV: Norton Internet Security *Enabled/Updated* {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
SP: Norton Internet Security *Enabled/Updated* {631E4324-D31C-783F-EC5C-35AD42B18466}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Norton Internet Security *Enabled* {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\syswow64\dllhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = hxxp://www.google.com/ie
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uProxyOverride = localhost;*.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mWinlogon: Userinit = userinit.exe
BHO: Bing Bar Helper: {1dad3af3-ef2f-4f64-ac4b-11789189fcb6} - C:\Program Files (x86)\Microsoft\BingBar\7.3.132.0\BingExt.dll
BHO: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\ips\ipsbho.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\coieplg.dll
TB: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\coieplg.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Bing Bar: {eec0f710-38b5-4aba-99bf-ec87564a4e13} - C:\Program Files (x86)\Microsoft\BingBar\7.3.132.0\BingExt.dll
EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRunOnce: [Application Restart #2] C:\Program Files (x86)\Google\Chrome\Application\chrome.exe  --flag-switches-begin --flag-switches-end --restore-last-session http://updatecenter.norton.com/product-update?PSN=XJFVX6WWTDWC&SKUP=21063613&SKUM=21063613&PRODID=00000114&REGISTERED=1&PROD=Norton%20Internet%20Security&VER=18.7.2.3&plang=eng
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [HP Remote Solution] C:\Program Files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe
mRun: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
mRun: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [IJNetworkScanUtility] C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [LWS] C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe -hide
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SNAPFI~1.LNK - C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
Trusted Zone: lsac.org
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {1241F20B-0688-45A5-ADB2-208AFE4A5DDC} - hxxp://rusd.spedtech-eps.com/sesp/plugins/gg-activex.cab
DPF: {DB9DE2A8-D1BA-472A-B1F8-39697899DEF7} - hxxp://192.168.1.100:85/HiDvrOcx.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{898A8839-2150-465B-BCDF-0A62C05B1D5F} : DHCPNameServer = 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
x64-mSearch Bar = hxxp://srch-us6.hpwis.com/
x64-mSearchAssistant = hxxp://www.google.com/ie
x64-mCustomizeSearch = hxxp://srch-us6.hpwis.com/
x64-BHO: Bing Bar Helper: {1dad3af3-ef2f-4f64-ac4b-11789189fcb6} - C:\Program Files (x86)\Microsoft\BingBar\7.3.132.0\amd64\BingExt.dll
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.6.0.32\coieplg.dll
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine64\21.6.0.32\coieplg.dll
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-TB: Bing Bar: {eec0f710-38b5-4aba-99bf-ec87564a4e13} -
x64-Run: [BeatsOSDApp] C:\Program Files\IDT\WDM\beats64.exe
x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
x64-Run: [SmartMenu] C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe /background
x64-Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
x64-Run: [CanonSolutionMenu] C:\Program Files (x86)\Canon\SolutionMenu\CNSLMAIN.exe /logon
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Jonathan\AppData\Roaming\Mozilla\Firefox\Profiles\ubn8nvsg.default\
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Canon\Easy-PhotoPrint EX\NPEZFFPI.DLL
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.115\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Default\AppData\Local\HuluDesktop\instances\0.9.13.1\nphdplg.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NISx64\1506000.020\symds64.sys [2014-9-24 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NISx64\1506000.020\symefa64.sys [2014-9-24 1148120]
R3 nusb3hub;NEC Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-4-21 77824]
R3 nusb3xhc;NEC Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-4-21 180224]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-4-21 349800]
S1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton Internet Security\NortonData\21.0.1.3\Definitions\BASHDefs\20141024.001\BHDrvx64.sys [2014-10-27 1587416]
S1 ccSet_NIS;NIS Settings Manager;C:\Windows\System32\drivers\NISx64\1506000.020\ccsetx64.sys [2014-9-24 162392]
S1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton Internet Security\NortonData\21.0.1.3\Definitions\IPSDefs\20141030.001\IDSviA64.sys [2014-10-30 633560]
S1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NISx64\1506000.020\ironx64.sys [2014-9-24 266968]
S1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NISx64\1506000.020\symnets.sys [2014-9-24 593112]
S2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-4-21 89600]
S2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2011-4-21 203264]
S2 BBSvc;BingBar Service;C:\Program Files (x86)\Microsoft\BingBar\7.3.132.0\BBSvc.EXE [2014-3-11 193696]
S2 CLDTVHNService;CLDTVHNService;C:\Program Files (x86)\DirecTV\DirecTV\Kernel\DMP\CLDTVHNService.exe [2009-9-17 75048]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2013-11-4 92160]
S2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]
S2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\nis.exe [2014-9-24 276376]
S2 NOBU;Norton Online Backup;C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2010-6-1 2804568]
S2 ntk_dtv;ntk_dtv;C:\Program Files (x86)\DirecTV\DirecTV\Kernel\DMP\ntk_dtv_64.sys [2009-9-17 82416]
S2 pdfcDispatcher;PDF Document Manager;C:\Program Files (x86)\PDF Complete\pdfsvc.exe [2011-4-21 1121304]
S2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]
S2 UMVPFSrv;UMVPFSrv;C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe [2012-1-18 450848]
S2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-4-21 2655768]
S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2011-4-21 116240]
S3 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\7.3.132.0\SeaPort.EXE [2014-3-11 247968]
S3 CompFilter64;UVCCompositeFilter;C:\Windows\System32\drivers\lvbflt64.sys [2012-1-17 25632]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2014-9-10 142640]
S3 HCW723x;Hauppauge WinTV 723x PCIe Card;C:\Windows\System32\drivers\HCW723x.sys [2011-4-21 1799552]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-10-14 111616]
S3 LVRS64;Logitech RightSound Filter Driver;C:\Windows\System32\drivers\lvrs64.sys [2012-1-18 351136]
S3 LVUVC64;Logitech HD Webcam C525(UVC);C:\Windows\System32\drivers\lvuvc64.sys [2012-1-18 4865568]
S3 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\MBAMSwissArmy.sys [2014-11-1 129752]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-8-12 59392]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2013-3-18 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-7-25 1255736]
.
=============== Created Last 30 ================
.
2014-11-01 21:38:42 129752 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-11-01 21:38:27 93400 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-11-01 21:38:27 63704 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-11-01 21:38:27 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-11-01 21:38:27 -------- d-----w- C:\ProgramData\Malwarebytes
2014-11-01 21:38:27 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-11-01 21:37:10 -------- d-----w- C:\Users\Jonathan\AppData\Local\Programs
2014-11-01 21:35:10 -------- d-----w- C:\Users\Jonathan\AppData\Local\NPE
.
==================== Find3M  ====================
.
2014-10-10 02:05:59 276480 ----a-w- C:\Windows\System32\generaltel.dll
2014-10-10 02:05:42 507392 ----a-w- C:\Windows\System32\aepdu.dll
2014-10-10 02:00:38 424448 ----a-w- C:\Windows\System32\aeinv.dll
2014-09-29 00:58:48 3198976 ----a-w- C:\Windows\System32\win32k.sys
2014-09-25 22:32:04 2017280 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-09-25 22:31:02 2108416 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-09-25 02:08:38 371712 ----a-w- C:\Windows\System32\qdvd.dll
2014-09-25 01:40:50 519680 ----a-w- C:\Windows\SysWow64\qdvd.dll
2014-09-19 01:56:02 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-09-19 01:55:49 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-09-19 01:40:43 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-09-19 01:40:03 547328 ----a-w- C:\Windows\System32\vbscript.dll
2014-09-19 01:39:58 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-09-19 01:38:27 83968 ----a-w- C:\Windows\System32\MshtmlDac.dll
2014-09-19 01:36:57 5829632 ----a-w- C:\Windows\System32\jscript9.dll
2014-09-19 01:26:00 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-09-19 01:25:49 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-09-19 01:25:12 4201472 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-09-19 01:25:09 758272 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-09-19 01:18:02 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-09-19 01:14:57 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-09-19 01:06:47 72704 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-09-19 01:02:07 454656 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-09-19 01:01:47 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-09-19 01:01:03 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-09-19 00:59:40 61952 ----a-w- C:\Windows\SysWow64\MshtmlDac.dll
2014-09-19 00:50:16 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-09-19 00:49:31 597504 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-09-19 00:40:12 1249280 ----a-w- C:\Windows\System32\mshtmlmedia.dll
2014-09-19 00:36:23 60416 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-09-19 00:33:18 2309632 ----a-w- C:\Windows\System32\wininet.dll
2014-09-19 00:18:55 1068032 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
2014-09-18 23:59:11 1810944 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-09-18 02:00:42 3241472 ----a-w- C:\Windows\System32\msi.dll
2014-09-18 01:32:52 2363904 ----a-w- C:\Windows\SysWow64\msi.dll
2014-09-13 01:58:18 77312 ----a-w- C:\Windows\System32\packager.dll
2014-09-13 01:40:05 67072 ----a-w- C:\Windows\SysWow64\packager.dll
2014-09-09 22:11:04 2048 ----a-w- C:\Windows\System32\tzres.dll
2014-09-09 21:47:10 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2014-09-04 05:23:20 424448 ----a-w- C:\Windows\System32\rastls.dll
2014-09-04 05:04:15 372736 ----a-w- C:\Windows\SysWow64\rastls.dll
2014-08-26 02:20:22 876248 ----a-w- C:\Windows\System32\drivers\NISx64\1506000.020\srtsp64.sys
2014-08-26 02:20:22 37592 ----a-w- C:\Windows\System32\drivers\NISx64\1506000.020\srtspx64.sys
2014-08-23 02:07:00 404480 ----a-w- C:\Windows\System32\gdi32.dll
2014-08-23 01:45:55 311808 ----a-w- C:\Windows\SysWow64\gdi32.dll
2014-08-19 03:11:28 693176 ----a-w- C:\Windows\System32\winload.efi
2014-08-19 03:10:10 616352 ----a-w- C:\Windows\System32\winresume.efi
2014-08-19 03:08:04 503808 ----a-w- C:\Windows\System32\srcore.dll
2014-08-19 03:08:04 50176 ----a-w- C:\Windows\System32\srclient.dll
2014-08-19 03:08:03 63488 ----a-w- C:\Windows\System32\setbcdlocale.dll
2014-08-19 03:07:51 58880 ----a-w- C:\Windows\System32\appidapi.dll
2014-08-19 03:07:51 32256 ----a-w- C:\Windows\System32\appidsvc.dll
2014-08-19 03:07:33 296960 ----a-w- C:\Windows\System32\rstrui.exe
2014-08-19 03:07:11 17920 ----a-w- C:\Windows\System32\appidcertstorecheck.exe
2014-08-19 03:07:11 146944 ----a-w- C:\Windows\System32\appidpolicyconverter.exe
2014-08-19 02:41:39 43008 ----a-w- C:\Windows\SysWow64\srclient.dll
2014-08-19 02:41:22 50688 ----a-w- C:\Windows\SysWow64\appidapi.dll
2014-08-19 02:06:56 61440 ----a-w- C:\Windows\System32\drivers\appid.sys
.
============= FINISH: 20:45:04.31 ===============
 

Attached Files



#4 nasdaq

nasdaq

  • Malware Response Team
  • 40,197 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:11:18 PM

Posted 16 November 2014 - 09:58 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

How is the computer running?
Wait for further instructions.

#5 nasdaq

nasdaq

  • Malware Response Team
  • 40,197 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:11:18 PM

Posted 22 November 2014 - 02:18 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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