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Window 7 Freezing, Please View Minitoolbox results


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46 replies to this topic

#1 nontech

nontech

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Posted 09 November 2014 - 03:09 PM

My computer has been freezing a lot in the last few weeks. I notice it happening mostly when I am watching videos, however, it will also freeze while I am browzing. I have noticed that my computer doesn't freeze when I am not doing anything online, ex. using Word. When I am watching Netflix the video will sometimes just freeze up, and other times it will distort the sound and it will sound like a robot and the video isn't moving but the sound continues to play but extremely slow. The freeze will last seconds up to a few minutes. I have used ctrl+alt+delete and my cpu is 25%. I have ran several malware with full scan and AV scans and there is nothing showing up.

 

Here are the results from a minitoolkit box results:

 

==============================================

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Admin (administrator) on 09-11-2014 at 11:55:46
Running from "C:\Users\name\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/09/2014 11:01:36 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/09/2014 07:51:14 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/08/2014 10:24:41 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/08/2014 00:49:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/08/2014 09:18:07 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/07/2014 03:36:33 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7036

Error: (11/07/2014 03:36:33 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7036

Error: (11/07/2014 03:36:33 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/07/2014 03:36:32 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6022

Error: (11/07/2014 03:36:32 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6022


System errors:
=============
Error: (11/09/2014 11:00:05 AM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error:
%%2

Error: (11/09/2014 07:49:41 AM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error:
%%2

Error: (11/09/2014 00:44:59 AM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service terminated with the following error:
%%1747

Error: (11/09/2014 00:44:54 AM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error:
%%2

Error: (11/08/2014 10:29:44 PM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service terminated with the following error:
%%1747

Error: (11/08/2014 10:29:39 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error:
%%2

Error: (11/08/2014 10:27:40 PM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service terminated with the following error:
%%1747

Error: (11/08/2014 10:27:36 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error:
%%2

Error: (11/08/2014 10:23:12 PM) (Source: Service Control Manager) (User: )
Description: The McAfee SiteAdvisor Service service failed to start due to the following error:
%%2

Error: (11/08/2014 10:21:18 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.


Microsoft Office Sessions:
=========================
Error: (11/09/2014 11:01:36 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/09/2014 07:51:14 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/08/2014 10:24:41 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/08/2014 00:49:25 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/08/2014 09:18:07 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/07/2014 03:36:33 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7036

Error: (11/07/2014 03:36:33 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7036

Error: (11/07/2014 03:36:33 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (11/07/2014 03:36:32 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6022

Error: (11/07/2014 03:36:32 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6022



=========================== Installed Programs ============================
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.189 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
AMD APP SDK Runtime (Version: 10.0.938.2 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{1BC4B13F-E8DC-495B-EC8F-6701438612C2}) (Version: 8.0.881.0 - Advanced Micro Devices, Inc.)
Anki (HKLM-x32\...\Anki) (Version:  - )
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.21 - Atheros Communications Inc.)
Aviator (HKLM-x32\...\{B0E4AA1D-76A7-48B5-AAA1-D68BDBB1FF99}) (Version: 2.0 - WhiteHat Security, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon Easy-PhotoPrint EX (HKLM-x32\...\Easy-PhotoPrint EX) (Version:  - )
Canon Easy-WebPrint EX (HKLM-x32\...\Easy-WebPrint EX) (Version: 1.4.0.0 - Canon Inc.)
Canon MP Navigator EX 5.1 (HKLM-x32\...\MP Navigator EX 5.1) (Version:  - )
Canon MX430 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX430_series) (Version:  - )
Canon MX430 series On-screen Manual (HKLM-x32\...\Canon MX430 series On-screen Manual) (Version:  - )
Canon My Printer (HKLM-x32\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM-x32\...\CanonSolutionMenuEX) (Version:  - )
Canon Speed Dial Utility (HKLM-x32\...\Speed Dial Utility) (Version:  - )
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 8.54.4.51 - Conexant)
CrystalDiskInfo 6.2.1 (HKLM-x32\...\CrystalDiskInfo_is1) (Version: 6.2.1 - Crystal Dew World)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{42CBCE27-DE9B-4094-B9EB-D4C4C135FFA8}) (Version:  - Microsoft)
Dragon NaturallySpeaking 11 (HKLM-x32\...\{EFFA53BC-8C04-2E21-3D90-A13B1697B0CA}) (Version: 11.50.100 - Nuance Communications Inc.)
Energy Management (HKLM-x32\...\InstallShield_{D0956C11-0F60-43FE-99AD-524E833471BB}) (Version: 6.0.2.0 - Lenovo)
Energy Management (x32 Version: 6.0.2.0 - Lenovo) Hidden
FileZilla Client 3.7.3 (HKLM-x32\...\FileZilla Client) (Version: 3.7.3 - Tim Kosse)
Gastroenteritis at a University in Texas Case Study (HKLM-x32\...\{8D71A9AD-1F70-4BDB-9B42-9162FE3CB530}) (Version: 1.00 - Centers for Disease Control and Prevention)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 38.0.2125.111 - Google Inc.)
Google Talk Plugin (HKLM-x32\...\{95763F66-297E-30CE-9728-6D0F20BF97F5}) (Version: 5.38.5.0 - Google)
Google Update Helper (x32 Version: 1.3.25.5 - Google Inc.) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3517 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.5.1001 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 8 Update 25 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418025F0}) (Version: 8.0.250 - Oracle Corporation)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.25.18 - Oracle Corporation) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Lenovo EasyCamera (HKLM-x32\...\{ADE16A9D-FBDC-4ecc-B6BD-9C31E51D0332}) (Version: 13.11.616.1 - Vimicro)
Lenovo EE Boot Optimizer (HKLM\...\Lenovo EE Boot Optimizer) (Version: 0.0.1.6 - Lenovo)
Lenovo Games Console (HKLM-x32\...\Lenovo Games Console) (Version: 1.2.6.436 - Oberon Media Inc.)
Lenovo OneKey Recovery (HKLM-x32\...\InstallShield_{46F4D124-20E5-4D12-BE52-EC177A7A4B42}) (Version: 7.0.1628 - CyberLink Corp.)
Lenovo OneKey Recovery (Version: 7.0.1628 - CyberLink Corp.) Hidden
Lenovo YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.1.3728 - CyberLink Corp.)
Lenovo YouCam (x32 Version: 3.1.3728 - CyberLink Corp.) Hidden
magicJack (HKCU\...\magicJack) (Version: 2.0.6073.4413 - magicJack L.P.)
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 32-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional 2010 (HKLM\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 32-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Mozilla Firefox 33.0.3 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 33.0.3 (x86 en-US)) (Version: 33.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 21.6.0.32 - Symantec Corporation)
ooVoo (HKLM-x32\...\{FAA7F8FF-3C05-4A61-8F14-D8A6E9ED6623}) (Version: 2.2.4.25 - ooVoo LLC.)
Paint.NET v3.5.10 (HKLM\...\{529125EF-E3AC-4B74-97E6-F688A7C0F1C0}) (Version: 3.60.0 - dotPDN LLC)
Power2Go (HKLM-x32\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 5.6.0.7303 - CyberLink Corp.)
Professor Teaches Word 2010 (HKLM-x32\...\Professor Teaches Word 2010) (Version:  - Individual Software Inc.)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek USB 2.0 Reader Driver (HKLM-x32\...\{62BBB2F0-E220-4821-A564-730807D2C34D}) (Version: 6.1.7600.10003 - Realtek Semiconductor Corp.)
RegInOut System Utilities (HKLM-x32\...\RegInOut System Utilities_is1) (Version: 4.0 - SORCIM Technologies Pvt Ltd)
Rosetta Stone Ltd Services (HKLM-x32\...\{3165E4A6-D5DE-46B0-8597-D55E2B826B84}) (Version: 3.2.21 - Rosetta Stone Ltd.)
Rosetta Stone TOTALe (HKLM-x32\...\{6B6BC189-D606-4BC7-9758-E6C364F76A55}) (Version: 4.5.5.0 - Rosetta Stone, Ltd)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{A3364707-2F53-4C83-8F68-C9877A9080C7}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 64-Bit Edition (Version:  - Microsoft) Hidden
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 6.14 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.14.104 - Skype Technologies S.A.)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.0.0 - Synaptics Incorporated)
System Requirements Lab for Intel (HKLM-x32\...\{C7CA731B-BF9A-46D9-92CF-8A8737AE9240}) (Version: 4.5.13.0 - Husdawg, LLC)
Update for Microsoft Access 2010 (KB2553446) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{FEF4C57D-0975-4D3C-ACC7-DCD038C3788F}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2889836) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{AC36E3B7-5095-43B9-9A74-928420F88714}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{84B191B5-5319-463A-A305-8C4D53B1D20A}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{DB0B0CDF-77EC-47B0-94E2-4738573A1E58}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{79C725A1-3964-421C-A528-78C1C083C7C7}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{95BE5D45-A3DD-4CB1-8C35-D75DD7B4D862}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.SingleImage_{95BE5D45-A3DD-4CB1-8C35-D75DD7B4D862}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{EBD18DE5-BC84-4B57-9A30-097044871F9A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{4AD36582-256B-433D-8593-F31773A15CA4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.SingleImage_{4AD36582-256B-433D-8593-F31773A15CA4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 64-Bit Edition (HKLM\...\{90140000-001F-0409-1000-0000000FF1CE}_Office14.SingleImage_{B114A387-8A14-4C43-AE51-82F17EB81D49}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{F216169C-2B40-429B-8370-B5BA06EC5423}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.SingleImage_{F216169C-2B40-429B-8370-B5BA06EC5423}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{B6AD7E27-012A-4B63-82BA-AF62893E5435}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{07DC9C6C-E916-4F42-8677-716930ED0393}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{6E760BBA-B83F-4C2D-918F-5F91EF6C9861}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{D1F3B526-7EB2-4701-92DB-0784988D78DE}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{52BEF8AE-9324-40A1-9A92-E5A8FB63A475}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{56551B9F-2FE1-4705-ACF0-8FA920535E18}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.SingleImage_{56551B9F-2FE1-4705-ACF0-8FA920535E18}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 64-Bit Edition (HKLM\...\{90140000-001F-040C-1000-0000000FF1CE}_Office14.SingleImage_{4B9B2BAF-EE1F-4B60-A4D9-17B7BEEB13A1}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 64-Bit Edition (HKLM\...\{90140000-001F-0C0A-1000-0000000FF1CE}_Office14.SingleImage_{860EE8B1-0B9F-4A8A-91FE-649CD3C6754C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{3029C408-1DD1-4273-8E58-87CB1B638FC8}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.SingleImage_{3029C408-1DD1-4273-8E58-87CB1B638FC8}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 64-Bit Edition (HKLM\...\{90140000-001A-0409-1000-0000000FF1CE}_Office14.SingleImage_{DBAC8ED2-9287-499E-AD66-590C7413C7DE}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{DDDC32A5-9528-4771-B91A-97A8E1D7957B}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 64-Bit Edition (HKLM\...\{90140000-0018-0409-1000-0000000FF1CE}_Office14.SingleImage_{393B360E-62F8-463D-B914-1ECDC1359A46}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{A20A650C-F820-4CE4-AEA5-EC140192FAFB}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 64-Bit Edition (HKLM\...\{90140000-0043-0000-1000-0000000FF1CE}_Office14.SingleImage_{77374F16-2DC6-4EEF-AFAD-C59FDA2E010D}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{F6F342A1-530B-4D48-A468-1E3F70928984}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 64-Bit Edition (HKLM\...\{90140000-003D-0000-1000-0000000FF1CE}_Office14.SingleImage_{C950A55F-82E3-4CC8-8FA2-E8A2A0F651F3}) (Version:  - Microsoft)
UserGuide (HKLM-x32\...\InstallShield_{F07C2CF8-4C53-4EC3-8162-A6221E36EB88}) (Version: 1.0.0.6 - Lenovo)
UserGuide (x32 Version: 1.0.0.6 - Lenovo) Hidden
VeriFace (HKLM-x32\...\VeriFace) (Version: 4.0.0.1224 - Lenovo)
Visual C++ 9.0 Runtime for Dragon NaturallySpeaking 64bit (x64) (HKLM\...\{4A5A427F-BA39-4BF0-7777-9A47FBE60C9F}) (Version: 11.0.200 - Nuance Communications Inc.)
Windows Driver Package - Lenovo (ACPIVPC) System  (12/02/2010 6.1.0.1) (HKLM\...\EA12B1FB53CE4E387C31A85236C41EF559B5E392) (Version: 12/02/2010 6.1.0.1 - Lenovo)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 6087.86 MB
Available physical RAM: 3824.69 MB
Total Pagefile: 12173.9 MB
Available Pagefile: 9799.27 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.96 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:654.69 GB) (Free:589.55 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:29 GB) (Free:15.14 GB) NTFS



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#2 jhayz

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Posted 09 November 2014 - 08:04 PM

Error: (11/08/2014 10:21:18 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk1\DR1.

 

 

Try downloading Speccy and then install the program.  To post and publish a snapshot of your PC.
. In the Menu bar, click File -> Publish Snapshot
. Click Yes > then Copy to Clipboard

. On your next reply, right-click on a empty space and click Paste on reply box then click Post.

 

and... Welcome to the Bleeping Computer Community :welcome:


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#3 nontech

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Posted 09 November 2014 - 08:56 PM

http://speccy.piriform.com/results/zHOog4UlBSU1FK7cr8ZSa5U

 

Thank you for your help.



#4 jhayz

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Posted 09 November 2014 - 09:49 PM

There seems to be nothing wrong with your speccy report. Only 2 things I could point on the software side, and they are using registry cleaners and optimizer utility softwares as they are considered to do more harm of which finds numerous issues and fixes when the computer is not even required to be fix. Remove Paretologic and Reginout Utility from your system by Add or Remove Program.

 

:step1: Remove Magicjack and software in not in use.

:step2: Try updating and or reinstalling your Network driver only by the manufacturing support site.

:step3: Run System File Checker and post the result if there are repairs made.

:step4: Try using Decrap to remove bloatwares.

:step5: Download Adwcleaner by Xplode from here.
Click on Adwcleaner and hit the Scan button and will begin to search for PUP and malicious files. Once finished click the Clean button.
Copy and paste the log on your next reply. If Norton happens to block the software, please allow or disable temporarily the protection features.

:step6: Download JRT by thisisu from this link.
Make sure to disable your antivirus or any running protection softwares before running JRT to avoid interferences.
For Vista and Windows 7, right-click and Run as Administrator. In XP, double click JRT icon.
Please be patient and let the program finish scanning.
Once finish, a text document will open then copy-paste it on your next reply.
 


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#5 nontech

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Posted 09 November 2014 - 11:48 PM

I ran the System File Checker and it did not find anything wrong.

 

I also ran Decrap, but it was going to uninstall my printer, so I

aborted.

 

=====================================================

 

# AdwCleaner v4.101 - Report created 09/11/2014 at 20:32:14
# Updated 09/11/2014 by Xplode
# Database : 2014-11-07.1 [Live]
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : Anthony - ANTHONY-PC
# Running from : C:\Users\Anthony\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\ParetoLogic
Folder Deleted : C:\ProgramData\Partner
Folder Deleted : C:\Program Files (x86)\Common Files\ParetoLogic
Folder Deleted : C:\Users\Anthony\AppData\Roaming\DriverCure
Folder Deleted : C:\Users\Anthony\AppData\Roaming\ParetoLogic
Folder Deleted : C:\Users\Anthony\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
Folder Deleted : C:\Users\Anthony\AppData\Local\Google\Chrome\User Data\Default\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl

***** [ Scheduled Tasks ] *****

Task Deleted : paretologic registration3

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
Key Deleted : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\lifbcibllhkdhoafpjfnlhfpfgnpldfl
Key Deleted : HKCU\Software\ParetoLogic
Key Deleted : HKLM\SOFTWARE\ParetoLogic
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\GoogleUpdate.exe

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17344


-\\ Mozilla Firefox v33.0.3 (x86 en-US)


-\\ Google Chrome v38.0.2125.111

[C:\Users\Anthony\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\Anthony\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}

*************************

AdwCleaner[R0].txt - [2140 octets] - [09/11/2014 20:30:37]
AdwCleaner[S0].txt - [2044 octets] - [09/11/2014 20:32:14]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2104 octets] ##########
 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.7 (11.08.2014:1)
OS: Windows 7 Professional x64
Ran by Anthony on Sun 11/09/2014 at 20:38:47.29
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files

Successfully deleted: [File] "C:\windows\s.bat"



~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\Anthony\appdata\local\{9D813A4F-CB14-4D95-BC25-D4A7CDB0CB19}
Successfully deleted: [Empty Folder] C:\Users\Anthony\appdata\local\{A1AD7080-D998-4D65-8291-3CB8739880FD}



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 11/09/2014 at 20:42:51.30
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 



#6 jhayz

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Posted 10 November 2014 - 07:50 AM

On steps 1 and 2? How's the computer running? Please post the computer model next time please. It would be worth updating or checking if your video and sound drivers are the correct versions installed as some overlooked Windows updates tend to be installed.


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#7 nontech

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Posted 10 November 2014 - 11:24 AM

Yes on step 1, not sure how to do step 2.

 

I have a Lenovo G570

 

I believe I have the latest sound an video drivers.

 

Unfortunately, when I play a movie on netflix or anywhere else, the

video eventually freezes with the sound being very distorted.



#8 jhayz

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Posted 10 November 2014 - 08:29 PM

Try removing Mcafee Site Advisor on your browsers addons.

Go to Device Manager and right-click the Video, Sound and Network devices, check the driver version each and compare by the Lenovo driver support versions listed to the installed drivers on your laptop. Monitor also temperature during playing video playbacks just in case it's part of the problem.


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#9 nontech

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Posted 11 November 2014 - 12:03 PM

I am not able to locate the McAfee Site Advisor. I looked everywhere.

 

It does not show up in FF or an installed item. I even went to run>typed in McAfee.

 

I checked everything with Lenovo. I found out they have a download that

will check my system. No updates needed.

 

My computer is still freezing up. I am sure I don't have any virus or malware.

 

Also, I don't think my computer is heating up either. I will get some air and

blow in out just for the maintenance of it.

 

Could it be something other than software and possibly hardware.

 

When I am watching a movie and the computer freezes, when the computer

unfreezes, the movie runs through fast as if getting to the place as if it was

playing the whole time the computer was frozen.

 

Not sure what to do next. I am tired of the freezing up.

 

Thanks for your all help.



#10 Torvald

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Posted 11 November 2014 - 01:37 PM

From jhayz:  “Try removing McAfee Site Advisor on your browser’s addons.”

 

To temporarily disable McAfee SiteAdvisor:
- Open the Tools menu in your browser and select "Manage add-ons"
- Select "Toolbars and Extensions" or "Extensions" and then select "McAfee" or "McAfee SiteAdvisor"
- Click "Disable" and then restart your browser


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#11 nontech

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Posted 11 November 2014 - 02:40 PM

Thanks, Torvald.

 

I have no McAfee in my extensions.



#12 Pampao

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Posted 11 November 2014 - 03:44 PM

It also could be if some malware/virus infected your PC.
Did you download some suspicious file and executed it if you remember? Try to scan your computer with up to date antivirus and see if they can detect some malware.
Nowadays viruses are built to make a lot of damage to PCs. If you aren't skilled anough to recognize one or if you don't have good antivirus software, you can get in big trouble.

Hope this could help. :)

Regards.



#13 nontech

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Posted 11 November 2014 - 03:48 PM

Pampao,

 

Thank you for your suggestion, however, I used several malware and used

a few other virus scans, including the one on my computer and no virus

or malware are being detected.



#14 jhayz

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Posted 12 November 2014 - 02:09 AM

Can you remove one stick of RAM alternately then check the difference?


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#15 nontech

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Posted 13 November 2014 - 01:34 AM

I have a 2gb stick and a 4gb stick.

 

I took the 2gb stick out and tested it and then

I placed the 2gb back in and took the 4gb

and tested it.

 

The computer froze up both times. I also

blew out the dust.

 

I really don't know what else to do. I've

done everything you have asked me to.

 

I don't think there is a virus or malware. If

it is, it sure is a good one.






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