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How do I find out which svchost.exe is crashing?


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#1 whatthebleep1997

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Posted 09 November 2014 - 01:32 AM

I have been trying to install Starcraft 2 but the launcher keeps crashing.  I contacted Blizzard Tech Support and they said:

 

"I took a look at your system information that you sent us and it appears that there are some core services in your operating system that are crashing. This is likely the cause of StarCraft II not being able to be installed and I would recommend taking your computer to a local tech to see what may be causing these crashes. The name of the program crashing is the svchost.exe"

 

I know svchost is a container that runs several services, so I have no clue how to figure out which (if any) service(s) is crashing.  Also, I have tried every remedy suggested by Blizzard and random forum people, but nothing has worked.  Nothing.  At.  All.

 

If you need specifics or computer logs let me know!



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#2 dicke

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Posted 09 November 2014 - 02:12 PM

What is your security program and are you disabling it for the download / install period?

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 whatthebleep1997

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Posted 09 November 2014 - 02:46 PM

avast! Antivirus, Free Edition.  Yes I disable it whenever I try to install the game.



#4 hamluis

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Posted 15 November 2014 - 06:49 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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