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Infected


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#1 Ryanpsh

Ryanpsh

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Posted 08 November 2014 - 05:58 PM

I got infected today, no idea how but I can't do anything without being redirected to various dodgy websites. Constantly being asked to install new versions of flash player and java, which I think are bogus. I cannot remain on the sites I wish to, have ran malwarebytes and macafee until they find nothing and problems remain. Please help.

 

Thanks in advance,

 

Ryan.

 

PS. I am on my laptop as I can't even post anything on bleepingcomputer on my infected desktop.



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#2 Alex&Vanko

Alex&Vanko

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Posted 09 November 2014 - 10:29 AM

Hi Ryanpsh and :welcome:

If it is imposible may bring some instruments to the desktop via flash memory for example.

 

icon1348768721.jpgDownload Screen317 Security Check HERE and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Please post the contents of that document.
Note:: If any security program requests permission to access the Internet, allow it to do so

icon1337954655.pngPlease download MiniToolBox HERE to your desktop to run it.
Checkmark the following boxes:
* List content of Hosts
* Flush DNS
* Report IE Proxy Settings
* Reset IE Proxy Settings
* Report FF Proxy Settings
* Reset FF Proxy Settings
* List last 10 Event Viewer log
* List Installed Programs
* List Devices (do NOT change any settings here)
* List Users, Partitions and Memory size
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
Click Go and Copy / Paste the result. (result.txt)

icon1337952077.pngPlease download Farbar Service Scanner (FSS) HERE and run it on the computer with the issue.

    Make sure the following options are checked:
        Internet Services
        Windows Firewall
        System Restore
        Security Center/Action Center
        Windows Update
        Windows Defender
        Other Services
    Press "Scan".
    It will create a log (FSS.txt) in the same directory the tool is run.
    Please copy and paste the log to your reply.

logo.jpgDownload Malwarebytes Anti-Rootkit HERE
    Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
    Double click on downloaded file. OK self extracting prompt.
    MBAR will start. Click "Next" to continue.
    Click in the following screen "Update" to obtain the latest malware definitions.
    Once the update is complete select "Next" and click "Scan".
    When the scan is finished and no malware has been found select "Exit".
    If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
    Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
    [b][color=limegreen]"mbar-log-{date} (xx-xx-xx).txt"
    "system-log.txt"
 

Thank you!

 






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