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Windows Explorer Has Stopped Responding


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#1 ThePie69

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Posted 08 November 2014 - 04:46 PM

Win7 64 bit Home Prem on a DV6 Laptop. Been doing this since I got it.
 
Problem signature:
  Problem Event Name: BEX64
  Application Name: Explorer.EXE
  Application Version: 6.1.7601.17567
  Application Timestamp: 4d672ee4
  Fault Module Name: ShellExt64.dll_unloaded
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 4d02e2cd
  Exception Offset: 0000000025cb6c2c
  Exception Code: c0000005
  Exception Data: 0000000000000008
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: 1e37
  Additional Information 2: 1e373e69fff075aed81f57003e66ce10
  Additional Information 3: 427e
  Additional Information 4: 427e7eb3c5df2b7a73f98bcf593c6de2
 
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#2 bludgard

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Posted 08 November 2014 - 05:15 PM

Does the "crashing" happen in Safe Mode?

Thanks



#3 ThePie69

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Posted 08 November 2014 - 05:26 PM

Does the "crashing" happen in Safe Mode?

Thanks

Not sure. It happens randomly and sometimes won't happen for hours.



#4 bludgard

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Posted 08 November 2014 - 09:52 PM

 

Does the "crashing" happen in Safe Mode?

Thanks

Not sure. It happens randomly and sometimes won't happen for hours.

 

Maybe one should try and see. May be a driver issue....



#5 ThePie69

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Posted 08 November 2014 - 10:22 PM

 

 

Does the "crashing" happen in Safe Mode?

Thanks

Not sure. It happens randomly and sometimes won't happen for hours.

 

Maybe one should try and see. May be a driver issue....

 

Maybe but it has only happened once in the last 24 hours and I don't want to be in safe mode that long. 

 

Does anyone else no what could be casing this possibly? 



#6 bludgard

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Posted 09 November 2014 - 10:40 AM

 

Problem signature:
  Problem Event Name: BEX64
  Application Name: Explorer.EXE
  Application Version: 6.1.7601.17567
  Application Timestamp: 4d672ee4
  Fault Module Name: ShellExt64.dll_unloaded
  Fault Module Version: 0.0.0.0
  Fault Module Timestamp: 4d02e2cd
  Exception Offset: 0000000025cb6c2c
  Exception Code: c0000005
  Exception Data: 0000000000000008
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: 1e37
  Additional Information 2: 1e373e69fff075aed81f57003e66ce10
  Additional Information 3: 427e
  Additional Information 4: 427e7eb3c5df2b7a73f98bcf593c6de2

 

What produced this log?

 

There may be a hint in Event Viewer.

1) Expand Custom Views

2) Select Administrative Events

3) Drag this line down to show as many events as possible

 

Post an image. I have to upload it to a file host and copy/paste the direct link to the image upload feature of this forum. 

Maybe we will se something there?

Does this laptop run super hot?

event1_zps76a80b3c.png


Edited by bludgard, 09 November 2014 - 10:42 AM.


#7 ThePie69

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Posted 09 November 2014 - 02:43 PM

Untitled.png



#8 bludgard

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Posted 09 November 2014 - 04:42 PM

Try running sfc /scannow:

  1. Click Start, and then type cmd in the Start Search box.
  2. In the results area, right-click cmd.exe, and then click Run as administrator. You will be prompted to type the password for an administrator account. Click Continue if you are the administrator or type the administrator password. Then, click Continue.
  3. At the command prompt, type sfc /scannow, and then press ENTER.

Also: If there is Cisco products running on the machine, disable the software for a few days if not absolutely needed.

Again: Does this machine run hot?



#9 hamluis

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Posted 15 November 2014 - 06:53 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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