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Internet Speed Problems


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#1 blckninja

blckninja

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Posted 08 November 2014 - 02:42 PM

As you can see, I just created this account so my apologies if this is in the incorrect section.  I'll try to keep the story short.

 

I have been having issues with the speed I've been receiving.  My current subscribed download speed is 50 Mbs, according to Task Manager under the Networking tab, I'm currently connected at 72Mbs.  Unfortunately, I'm only receiving 10-15Mbs.  So let me go through all the troubleshooting I've done to figure out whether it's my problem, or the ISP's issue (I like pictures by the way).

 

First thing I did was contact my ISP.  They said all lines look good, don't know what the issue is.  Issued me a replacement modem, connected modem and still having an issue.  Ok, so not the modem let's see if it's my computer.

 

I logged into my modem and OMG look at all those open internet sessions.  One example is if I have Chrome open with a new tab, and type the "sp" for speedtest.net, it will throw open 150+ sessions.  Don't know why, maybe someone else does, maybe it's normal.

 

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I have since run  rkill, TDSSKiller (advanced->check all->reboot to install driver), Roguekiller, and ADWCleaner twice and think I may have gotten rid of any sort of rootkit/bot that might have been on my computer, don't think so.  Sadly though, I am still getting a very slow speed when I run a speedtest.

 

However, when I start my VPN and use that it seems to work just fine.  I don't see any weird connections and my test seems more normal.  I tested with the same server off and on the vpn.

 

l8TX4EB.png

 

I also booted in safe mode with networking, everything seemed fine, did a speedtest and it failed one me again.

 

u9xScMp.png

 

So I guess my real issue is that I am receiving much faster download speed when i'm using my VPN as compared to not using it.  Should I go back to my ISP and tell them the issue or what is everyones suggestion?



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