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HijackThis Noob needs help

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3 replies to this topic

#1 RookieMistakes


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Posted 08 November 2014 - 12:53 PM

Ok, this might be a little bit long so please bear with me. My problems started when my laptop started running extrememly slow. I checked Task Manager and seen that svchost.exe was running extremely high compared to what is usualy was, sometimes over 500,000 kb of my ram. I started ending it, but after a while that didnt work any more. I asked one of the pages I like on Facebook called AskLeo! about it and he said its something to do with updates and to install Process Explorer. I did that but it doesnt really help me much except to tell me that when its running slow its "svchost.exe -k nets" thats causing the slowdown.

The next thing to start happening is when its running slow, sometimes I cannot kill the process, so I would restart the laptop. That worked for a short while, but then it would not restart at all, it would hang on the "Logging Off" screen. I would have to hold the power button to restart it.

Now, the latest thing is while I am still experiencing all the above, I now also lose sound on the laptop altogether. Again, if I try to restart it hangs and I have to power off using the power button. I was told by a friend to run HijackThis and see what that says but its all gibberish to me. Can I post it up here to see if there is anything that anyone can see on it here? Thanks

Edited by RookieMistakes, 08 November 2014 - 12:54 PM.

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#2 RookieMistakes

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Posted 08 November 2014 - 01:01 PM

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 17:22:13, on 08/11/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17344)

FIREFOX: 33.0.3 (x86 en-US)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Common Files\Acronis


C:\Program Files (x86)\DAEMON Tools Pro\DTShellHlp.exe
C:\Program Files (x86)\Acronis\TrueImageHome

C:\Program Files\AVAST Software\Avast\avastui.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search

Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start

Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer

\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?

R1 - HKLM\Software\Microsoft\Internet Explorer

\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search

Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start

Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer

\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer

\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local

Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet

Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer

\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-

AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast

O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-

42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O4 - HKLM\..\Run: [TrueImageMonitor.exe] C:\Program Files

O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST

Software\Avast\AvastUI.exe" /nogui
O4 - HKCU\..\Run: [uTorrent] "C:\Users\John\AppData\Roaming

\uTorrent\updates\3.4.2_34944.exe"  /MINIMIZED
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows

Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows

\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows

Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows

\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: procexp.exe - Shortcut.lnk = John\Desktop

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated

O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-

00B0D022E945} - C:\Program Files (x86)\Common Files

\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) -

Acronis - C:\Program Files (x86)\Common Files\Acronis

O23 - Service: Adobe Acrobat Update Service

(AdobeARMservice) - Adobe Systems Incorporated - C:\Program

Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service

(AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated -


O23 - Service: Acronis Nonstop Backup service (afcdpsrv) -

Acronis - C:\Program Files (x86)\Common Files\Acronis\CDP

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) -

Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program

Files (x86)\Common Files\Apple\Mobile Device Support

O23 - Service: avast! Antivirus - AVAST Software - C:

\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS)

- Unknown owner - C:\Windows\System32\lsass.exe (file

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax)

- Unknown owner - C:\Windows\system32\fxssvc.exe (file

O23 - Service: Google Update Service (gupdate) (gupdate) -

Google Inc. - C:\Program Files (x86)\Google\Update

O23 - Service: Google Update Service (gupdatem) (gupdatem) -

Google Inc. - C:\Program Files (x86)\Google\Update

O23 - Service: @%SystemRoot%


(IEEtwCollectorService) - Unknown owner - C:\Windows

\system32\IEEtwCollector.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner -

C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Mozilla Maintenance Service

(MozillaMaintenance) - Mozilla Foundation - C:\Program Files

(x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner -

C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102

(Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe

(file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300

(ProtectedStorage) - Unknown owner - C:\Windows

\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2

(RpcLocator) - Unknown owner - C:\Windows

\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs)

- Unknown owner - C:\Windows\system32\lsass.exe (file

O23 - Service: Skype Updater (SkypeUpdate) - Skype

Technologies - C:\Program Files (x86)\Skype\Updater

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3

(SNMPTRAP) - Unknown owner - C:\Windows

\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1

(Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe

(file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101

(sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe

(file missing)
O23 - Service: SwitchBoard - Adobe Systems Incorporated -

C:\Program Files (x86)\Common Files\Adobe\SwitchBoard

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101

(UI0Detect) - Unknown owner - C:\Windows

\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003

(VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe

(file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) -

Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) -

Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601

(WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat

\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104

(wbengine) - Unknown owner - C:\Windows

\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110

(wmiApSrv) - Unknown owner - C:\Windows\system32\wbem

\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player

\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:

\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file


End of file - 7607 bytes

#3 HelpBot


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Posted 13 November 2014 - 12:55 PM

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#4 HelpBot


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Posted 18 November 2014 - 01:00 PM

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