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5 replies to this topic

#1 arnniee69


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Posted 07 November 2014 - 08:52 PM

me and my two brothers own 5 computers but they are all infected with PUM.Desktopicons that keeps reinstalling despite formatting ours harddrives.  I ve read about an already created post on this infection and would like to post here my OTL logs.  May i ask you knowledgeable people about some help to definitely get rid of those threats?  I ve been aware of this infection after having brought a computer to the local IT shop.
Any help greatly appreciated,
I have norton internet security installed on each of the computers but only roguekiller found the threats (lol!),
Thank you in advance for your help,
Kind regards,
Arnaud P.

Attached Files

  • Attached File  OTL.Txt   453.01KB   1 downloads

Edited by Queen-Evie, 07 November 2014 - 09:36 PM.
moved from Windows 7 to the appropriate forum. OTL logs are allowed only in Malware Removal Logs

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Posted 12 November 2014 - 08:55 PM

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#3 arnniee69

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Posted 13 November 2014 - 05:00 AM

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16384
Run by Arnaud at 10:50:07 on 2014-11-13
Microsoft Windows 8  6.2.9200.0.1252.32.1036.18.8140.6740 [GMT 1:00]
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Windows Defender\MSASCui.exe
============== Pseudo HJT Report ===============
mWinlogon: Userinit = userinit.exe
TCP: NameServer =
TCP: Interfaces\{0ADCACE4-833D-4A10-A9E5-253BE79BD003} : DHCPNameServer =
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\38.0.2125.122\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-Run: [NvBackend] "C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe"
x64-SSODL: WebCheck - <orphaned>
============= SERVICES / DRIVERS ===============
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2014-11-12 411936]
R3 RTL8168;Pilote Realtek 8168 NT;C:\Windows\System32\Drivers\Rt630x64.sys [2012-6-2 589824]
=============== Created Last 30 ================
2014-11-13 02:34:58 275080 ------w- C:\Windows\System32\MpSigStub.exe
2014-11-13 02:25:00 -------- d-----w- C:\Windows\System32\MRT
2014-11-13 02:22:30 9013136 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{31D5A0C2-7A8C-4148-8D27-60CE5339EC80}\mpengine.dll
2014-11-13 02:01:41 -------- d-----w- C:\Users\Arnaud\Heaven
2014-11-13 02:00:42 -------- d-----w- C:\Program Files (x86)\Unigine
2014-11-13 00:42:49 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2014-11-13 00:42:49 2048 ----a-w- C:\Windows\System32\tzres.dll
2014-11-13 00:42:47 312320 ----a-w- C:\Windows\System32\msieftp.dll
2014-11-13 00:42:47 273408 ----a-w- C:\Windows\SysWow64\msieftp.dll
2014-11-12 19:39:56 -------- d-----w- C:\Users\Arnaud\AppData\Local\Google
2014-11-12 17:05:43 -------- d-----w- C:\Users\Arnaud\AppData\Local\ElevatedDiagnostics
2014-11-12 16:58:45 -------- d-----w- C:\Users\Arnaud\AppData\Local\Programs
2014-11-12 16:31:37 -------- d-----w- C:\Users\Arnaud\AppData\Local\NVIDIA
2014-11-12 00:20:14 609240 ----a-w- C:\Windows\SysWow64\nvStreaming.exe
2014-11-12 00:20:08 935368 ----a-w- C:\Windows\System32\nvvsvc.exe
2014-11-12 00:20:08 6783776 ----a-w- C:\Windows\System32\nvcpl.dll
2014-11-12 00:20:08 62808 ----a-w- C:\Windows\System32\nvshext.dll
2014-11-12 00:20:08 386520 ----a-w- C:\Windows\System32\nvmctray.dll
2014-11-12 00:20:08 3826628 ----a-w- C:\Windows\System32\nvcoproc.bin
2014-11-12 00:20:08 3522392 ----a-w- C:\Windows\System32\nvsvc64.dll
2014-11-12 00:20:08 2559960 ----a-w- C:\Windows\System32\nvsvcr.dll
2014-11-12 00:19:58 75040 ----a-w- C:\Windows\System32\OpenCL.dll
2014-11-12 00:19:58 61912 ----a-w- C:\Windows\SysWow64\OpenCL.dll
2014-11-12 00:19:56 -------- d-----w- C:\Users\Arnaud\AppData\Roaming\Awesomium
2014-11-12 00:19:54 -------- d-----w- C:\ProgramData\NVIDIA Corporation
2014-11-12 00:19:50 -------- d-----w- C:\Program Files (x86)\NVIDIA Corporation
2014-11-12 00:19:49 -------- d-----w- C:\Program Files\NVIDIA Corporation
2014-11-12 00:17:43 -------- d-----w- C:\ProgramData\Elder Scrolls Online
2014-11-12 00:15:00 -------- d--h--w- C:\Windows\msdownld.tmp
2014-11-12 00:14:55 -------- d-----w- C:\Windows\SysWow64\directx
2014-11-12 00:10:12 -------- d-----r- C:\Users\Arnaud\Searches
2014-11-12 00:08:04 -------- d-----w- C:\Windows.old
2014-11-12 00:01:45 -------- d-----w- C:\Windows\Panther
2014-11-12 00:01:03 -------- d--h--w- C:\$SysReset
2014-11-11 15:18:45 -------- d-----w- C:\Program Files (x86)\ZenimaxOnline
2014-11-11 12:53:25 -------- d-----r- C:\Users\Arnaud\Contacts
2014-11-11 12:53:08 -------- d-----w- C:\Users\Arnaud\AppData\Local\Packages
2014-11-11 12:53:07 -------- d-----r- C:\Users\Arnaud\Videos
2014-11-11 12:53:07 -------- d-----r- C:\Users\Arnaud\Saved Games
2014-11-11 12:53:07 -------- d-----r- C:\Users\Arnaud\Pictures
2014-11-11 12:53:07 -------- d-----r- C:\Users\Arnaud\Music
2014-11-11 12:53:07 -------- d-----r- C:\Users\Arnaud\Links
2014-11-11 12:53:07 -------- d-----r- C:\Users\Arnaud\Downloads
2014-11-11 12:53:07 -------- d-----r- C:\Users\Arnaud\Documents
2014-10-31 01:57:58 -------- d-----w- C:\MATS
2014-10-28 17:00:36 -------- d-----w- C:\NPE
2014-10-25 13:50:38 -------- d-----w- C:\NVIDIA
2014-10-25 09:49:45 -------- d-----w- C:\Temp
2014-10-18 06:51:10 -------- d-----w- C:\Intel
2014-10-18 06:51:00 -------- d-----w- C:\MSI
2014-10-18 06:49:38 -------- d-sh--w- C:\Recovery
==================== Find3M  ====================
2014-08-19 21:15:16 18626304 ----a-w- C:\Windows\System32\nvwgf2umx.dll
2014-08-19 21:15:14 16122344 ----a-w- C:\Windows\SysWow64\nvwgf2um.dll
2014-08-19 21:15:08 965312 ----a-w- C:\Windows\System32\nvumdshimx.dll
2014-08-19 21:15:08 846832 ----a-w- C:\Windows\SysWow64\nvumdshim.dll
2014-08-19 21:15:04 13922752 ----a-w- C:\Windows\System32\nvopencl.dll
2014-08-19 21:15:04 11283344 ----a-w- C:\Windows\SysWow64\nvopencl.dll
2014-08-19 21:15:02 31512520 ----a-w- C:\Windows\System32\nvoglv64.dll
2014-08-19 21:15:00 24196896 ----a-w- C:\Windows\SysWow64\nvoglv32.dll
2014-08-19 21:13:58 2814656 ----a-w- C:\Windows\SysWow64\nvapi.dll
============= FINISH: 10:50:14,79 ===============


I am running Windows 8 standard edition version 64 bits and i ve tried to run Norton power eraser so far.

Roguekiller has detected 4 times a PUM.desktopicons malware and i tried to erase it but don't know if it succeeded.

I am also encountering low performance in games in general for the machine i have.


with Kind regards,



#4 arnniee69

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Posted 13 November 2014 - 05:21 AM

also found something like IATHooks in the antirootkit section of roguekiller.  I took a screenshot of the detection along with the 4 pums desktopicons in the registry.  I am waiting for your good advices on what to do next.  i delete nothing for the moment. 


Thank you,


with kind regards,



#5 nasdaq


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Posted 14 November 2014 - 10:51 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.

Wait for further instructions.

#6 nasdaq


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Posted 20 November 2014 - 09:30 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

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