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Cannot open default email folders after system restore.


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#1 das234

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Posted 07 November 2014 - 06:55 PM

I had some malware showing up on my computer so I decided to do a system restore to a couple weeks ago when I believe it was clean (with the help of Bleeping Computer).  After restoring, when I try to open my Outlook e-mail, I get the following message: cannot open your default e-mail folders. the file C:/... is not a personal folders file.  I'm not sure if I still have a Malware problem but right now my biggest problem is that I can't get to my email.  Help?

 

Dave


Edited by Chris Cosgrove, 08 November 2014 - 07:17 PM.
Moved to Web browsing and e-mail


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#2 das234

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Posted 22 November 2014 - 10:13 PM

UPDATE- I discovered that my Microsoft Office files are also not working either.  Word documents don't display properly and Excel documents won't even open.  In case helps at all.  This all began after I did a system restore to an earlier time.  I wish I hadn't done that.



#3 sflatechguy

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Posted 23 November 2014 - 12:10 PM

Try going to Control Panel>Programs, select your Microsoft Office installation, and select repair. If that doesn't fix it, you may have to uninstall and reinstall Office.






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