I am the IT department for our company. We are a small business with 10 employees that use this PC. I am responsible for managing it.
I understand and that's not a problem but I always ask first. There are many folks who try to circumvent their employers work policies by hiding malware infections (or other computer issues) and seeking help elsewhere in order to avoid personal responsibility. As such, I'm sure you can appreciate I was looking out for the IT folks as well by checking.
Please be aware that our forums are set up to help the home computer user
deal with issues and questions relating to personal computers. At most community security sites like this, we do not have the staff or resources to deal with numerous client machines or the complexities of network disinfection. Many helpers are not familiar with Servers and many of the tools we use are restricted to non-commercial use by their creators. We are not equipped
to involve ourselves in any legal issues which may arise due to loss of business data and loss of revenue as a result of the disinfection process which in some instances may require reformatting and reinstallation of the operating system.
With that said...if this is a client machine, to prevent the malware from spreading to other clients on the network keep this system isolated from all others and disable network file and printer sharing
until fully cleaned.
Please follow the instructions in the Malware Removal and Log Section Preparation Guide
starting at Step 6.
- If you cannot complete a step, then skip it and continue with the next.
- In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs
in the Virus, Trojan, Spyware, and Malware Removal Logs forum
, NOT here
, for assistance by the Malware Response Team.
Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs or you're using Windows 8.1, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one.