Very strange problem, have seen a few descriptions of it on the web but nothing with an answer yet. I have a system I am working on where the mouse and keyboard become unresponsive once Windows loads - they work fine in the bios and in recovery environments. I'm using Hiren's Boot CD to work on the system but am happy to download and create any other tools that anybody suggests. Here are some details - if anybody has a solution please let me know.
- Every new mouse/keyboard will work until the drivers are installed - as soon as the message pops up that the drivers have been installed successfully, the input devices quit working
- Same issue if I try to boot to safe mode, safe mode with networking, or safe mode with command prompt
- Later model Dell system doesn't have PS/2 ports, only USB
- Have used Dell's onboard diagnostics to run a complete hardware diagnostics on the system, including long memory tests - all tests pass
- Have used System File Checker and chkdsk /r in the recovery environment, no issues found
- Have run a long scan with Windows Defender Offline, no issues found
- There are no restore points on the system so I can't roll it back to before the problem. The best I can do is to copy the registry backups to just when the problem occurs, so I can easily get to a point where the keyboard/mouse is not installed. I then have about 30 seconds to do whatever I can once Windows loads before the driver install completes and I have no way to use the system again.
Does anybody know a way to keep Windows from installing keyboard and mouse drivers automatically on restart? If I could do that I could get into the device manager to see what's going on. As it is the 30 seconds I have before the input devices become unreponsive just isn't enough to get anything done.
Has anybody seen this problem and been able to solve it short of a complete reinstall? I would love to hear some suggestions.
Edited by hamluis, 06 November 2014 - 07:15 PM.
Moved from Win 7 to Internal Hardware - Hamluis.