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Computer Locked by ransomware or cryptolocker


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3 replies to this topic

#1 jsyerxa

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Posted 06 November 2014 - 08:30 AM

One of the guys at work brought me his Mom's Dell laptop that she could not log into. He said that she got a message that she had to pay $1500 to get her system/files unlocked.

All she wants is to get her pictures and files back.

I have not seen any of the messages that he said she was getting.

 

Don't know the operating system but it is a newer Dell laptop.

 

Tried:

Normal boot comes to her normal login window but will not accept her password. He said that they tol her they changed her password every 5 min.

Tried Safe Mode - same response

 

Tried Ubuntu disk and can see her files, tried to use a flash drive (which ubuntu sees) to copy her files too but it says you don't have permissions to do that.

 

Is there anything that can be done?

 

Thanks

John



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#2 jsyerxa

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Posted 06 November 2014 - 10:19 AM

The OS is Win 7, I also found out she paid $150 tothem to "Protect" her computer then they locked it and demanded $1500 to unlock it.



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Posted 11 November 2014 - 08:35 AM

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#4 HelpBot

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Posted 11 November 2014 - 09:28 AM

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