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#1 Allayna

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Posted 06 November 2014 - 03:49 AM

Gotten this error several times lately, like 1-2 times a month at least, can't seem to find a pattern if there is one. I never even see the BSOD, I just come home to my laptop being off instead of in sleep mode like I left it, and Soluto is telling me I had a BSOD

Attached File  Soluto BSOD.png   29.01KB   0 downloads

 

Found a 'minidump' file that is apparently the log of the last error? Too big to be attached here, but I can put it in dropbox or something if it can help



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#2 TsVk!

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Posted 06 November 2014 - 04:18 AM

Do you have AVG installed by any chance?



#3 Allayna

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Posted 06 November 2014 - 04:28 AM

No, I've got mcafee. Periodically run malwarebytes as well

Edited by Allayna, 06 November 2014 - 04:29 AM.


#4 TsVk!

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Posted 06 November 2014 - 04:36 AM

Yeah, it was a long shot...

 

If you attach the last 2 .dmp files from C:/Windows/Minidump to your reply I will look at them in the morning for you.

 

If you have difficulty attaching the files, zip them and load to fileover.net, then post the link.

 

TsVk!



#5 Allayna

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Posted 06 November 2014 - 04:41 AM

Yeah.... I know better than avg at least... I'll get the dump file in morning, only have one, don't know why

#6 TsVk!

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Posted 06 November 2014 - 05:09 AM

McAfee isn't a sparkling product by any means either. But we can talk about that later if you'd like.

 

That's unusual to have only 1 dmp in your situation, unless you've run some sort of cleaner.???

 

Just load the one you've got...


Edited by TsVk!, 06 November 2014 - 05:19 AM.


#7 Allayna

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Posted 06 November 2014 - 12:03 PM

Yes, I use CCleaner at least once a month, probably got rid of old ones. Was able to use Recuva to get the second oldest dump file from the 30th of Sept.

Fileover.net wasn't working for me, saying it had a security error when I try to upload, saying there's a problem when I try to register.

Here's the Zip with the 2 files in Dropbox - https://www.dropbox.com/s/02qloubkv21ga8t/Dump%20Files.7z?dl=0



#8 TsVk!

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Posted 07 November 2014 - 12:24 AM

Hi,

 

I'm not going to be able to get to these dumps this week sorry, just faaar to busy. I will look at them on Monday if still needed.

 

If someone else can read them, please help Allayna in the meanwhile.

 

TsVk!



#9 TsVk!

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Posted 10 November 2014 - 05:11 PM

Sorry for the delay, had a lot of stuff on.

 

The crash dumps blame Netw5s64.sys which is Intel Wireless WiFi Link Adapter. Please download and install the driver from your computer manufacturer. If you want to automate it you can use Intel Driver Update Utility to find the updates for you:

http://www.intel.com/support/detect.htm

 

Let me know how you go.

 

TsVk!



#10 Allayna

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Posted 11 November 2014 - 01:09 AM

Ok, so it did find "Intel PROSet/Wireless Software and Drivers", saying i have version 13.2.1.5, need version 15.13.0.1

Had to uninstall old one, then install new. Did it show you anything about what was happening when it crashed?

Like had computer been asleep for certain amount of time, or something was running when I put the laptop to sleep?

anything I could on purpose do to try to reproduce error?

 

otherwise we'll just have to wait and see if it happens again


Edited by Allayna, 11 November 2014 - 01:11 AM.


#11 TsVk!

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Posted 11 November 2014 - 01:57 AM

I scrapped the debugging log, I didn't figure I'd need it again... it was quite specific blaming Netw5s64.sys.

 

The error was a driver power state failure, commonly associated with going in and out of sleep mode but can be caused by other things.

 

You could try setting it to sleep in 1 minute and then keep waking it up again and again, if you want to confirm.

 

Ok now?

 

TsVk!






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