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Windows issue with Dell Management Agent Service


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10 replies to this topic

#1 Kepasa3

Kepasa3

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  • 5 posts
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  • Local time:03:05 AM

Posted 05 November 2014 - 10:15 PM

Hello,

My computer is shuting down itself automatically with the following error message:

"You are about to be logged off

Warning: Windows must now restart because the Dell Management Agent Service terminated unexpectedly."

 

I do not have the above error when rebooting the PC in Safe Mode.

 

I keep getting the same error anytime I do not use the Safe Mode reboot, and I am not exactly sure how to resolve this problem.

I would really be grateful if anyone could provide some help.

 

Thank you in advance,

 

Best.

 

[Below is the dds file results]

Attached Files

  • Attached File  dds.txt   16.54KB   2 downloads

Edited by hamluis, 06 November 2014 - 07:51 AM.
Moved from Win 7 to Malware Removal Logs - Hamluis.


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#2 Kepasa3

Kepasa3
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  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:03:05 AM

Posted 09 November 2014 - 10:01 AM

Hello,

My computer is shuting down itself automatically with the following error message:

"You are about to be logged off

Warning: Windows must now restart because the Dell Management Agent Service terminated unexpectedly."

 

I do not have the above error when rebooting the PC in Safe Mode.

 

I keep getting the same error anytime I do not use the Safe Mode reboot, and I am not exactly sure how to resolve this problem.

I would really be grateful if anyone could provide some help.

 

Thank you in advance,

 

Best.

 

====================================================================================

DDS (Ver_2012-11-20.01) - NTFS_AMD64 MINIMAL
Internet Explorer: 11.0.9600.17280  BrowserJavaVersion: 10.65.2
Run by David_Dell at 21:49:22 on 2014-11-05
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.8111.7339 [GMT -5:00]
.
AV: AVG Internet Security 2014 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG Internet Security 2014 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
FW: AVG Internet Security 2014 *Disabled* {36AFA1E1-4CDC-7EF8-11EE-C77C3581ABA2}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.dell.com
uDefault_Page_URL = hxxp://www.dell.com
mWinlogon: Userinit = userinit.exe,
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Evernote extension: {92EF2EAD-A7CE-4424-B0DB-499CF856608E} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG SafeGuard toolbar\18.1.9.799\AVG SafeGuard toolbar_toolbar.dll
mRun: [USB3MON] "C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2014\avgui.exe" /TRAYONLY
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
mRun: [EEventManager] C:\PROGRA~2\EPSONS~1\EVENTM~1\EEventManager.exe
mRun: [vProt] "C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [ospd_us_163] <no file>
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200
IE: Clip image - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=4
IE: Clip selection - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=3
IE: Clip this page - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=1
IE: Clip URL - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\Clip.html?clipAction=0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: New note - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\NewNote.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\\EvernoteIERes\AddNote.html
LSP: C:\Windows\System32\MyOSProtect.dll
TCP: NameServer = 72.0.144.129
TCP: Interfaces\{AB3B2634-1E0A-47B2-AD1C-2E417DE1803F} : NameServer = 81.218.119.15,199.203.35.75
TCP: Interfaces\{AB3B2634-1E0A-47B2-AD1C-2E417DE1803F} : DHCPNameServer = 72.0.144.129
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\18.1.9\ViProtocol.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
LSA: Notification Packages =  DPPassFilter scecli
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\37.0.2062.124\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-mWinlogon: Userinit = C:\Windows\System32\userinit.exe,C:\Program Files (x86)\Dell\Dell Data Protection\Security Tools Authentication\Bin\DPAgent.exe,
x64-BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe /s
x64-Run: [RtHDVBg] "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /MAXX4
x64-Run: [IgfxTray] "C:\Windows\System32\igfxtray.exe"
x64-Run: [HotKeysCmds] "C:\Windows\System32\hkcmd.exe"
x64-Run: [Persistence] "C:\Windows\System32\igfxpers.exe"
x64-Run: [CSFTrayApp] "C:\Program Files\Dell\Dell Data Protection\Client Security Framework\Dell.SecurityManager.SystrayApp.exe" showtraymin
x64-IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIERes\AddNote.html
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2014-6-17 190744]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2014-6-17 328984]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2014-6-17 123672]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2014-6-17 31512]
R0 CredFltL;Dell SED PBA Filter;C:\Windows\System32\drivers\CredFltL.sys [2014-4-30 37120]
R0 iusb3hcs;Intel® USB 3.0 Host Controller Switch Driver;C:\Windows\System32\drivers\iusb3hcs.sys [2014-2-28 20464]
R0 SEDFilter;Dell SED PBA Enhancement;C:\Windows\System32\drivers\SEDFilter.sys [2014-4-30 61184]
R1 avgtp;avgtp;C:\Windows\System32\drivers\avgtpx64.sys [2014-4-24 50976]
R3 iusb3hub;Intel® USB 3.0 Hub Driver;C:\Windows\System32\drivers\iusb3hub.sys [2014-2-28 368112]
R3 iusb3xhc;Intel® USB 3.0 eXtensible Host Controller Driver;C:\Windows\System32\drivers\iusb3xhc.sys [2014-2-28 786416]
S1 Avgdiska;AVG Disk Driver;C:\Windows\System32\drivers\avgdiska.sys [2014-6-30 152344]
S1 Avgfwfd;AVG network filter service;C:\Windows\System32\drivers\avgfwd6a.sys [2013-9-26 57144]
S1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2014-6-17 242968]
S1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2014-6-17 235800]
S1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2014-6-17 269080]
S2 avgfws;AVG Firewall;C:\Program Files (x86)\AVG\AVG2014\avgfws.exe [2014-8-11 1417160]
S2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe [2014-8-11 3244048]
S2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe [2014-8-11 289328]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 DellDigitalDelivery;Dell Digital Delivery Service;C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe [2014-1-14 198664]
S2 DellMgmtAgent;Dell Management Agent Service;C:\Program Files\Dell\Dell Data Protection\Client Security Framework\Dell.SecurityManager.exe [2014-3-10 248160]
S2 DellMgmtLoader;Dell Security Framework Loader;C:\Program Files\Dell\Dell Data Protection\Client Security Framework\Dell.SecurityManager.Loader.exe [2014-3-10 26464]
S2 DellMgmtServer;DELL Security Framework Local Server;C:\Program Files\Dell\Dell Data Protection\Client Security Framework\Dell.SecurityManager.MgmtServer.exe [2014-3-10 33632]
S2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2013-5-11 733696]
S2 IntuitUpdateServiceV4;Intuit Update Service v4;C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2013-6-28 14624]
S2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [2014-2-28 169432]
S2 LVPrcS64;Process Monitor;C:\Program Files\Common Files\logishrd\LVMVFM\LVPrcSrv.exe [2009-10-7 191000]
S2 ProtectMonitor;Protect Monitor;C:\monitorsvc.exe [2014-9-2 34244]
S2 valWBFPolicyService;Validity WBF Policy Service;C:\Windows\System32\valWBFPolicyService.exe [2013-10-9 35328]
S2 vToolbarUpdater18.1.9;vToolbarUpdater18.1.9;C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\ToolbarUpdater.exe [2014-8-11 1820184]
S3 dmvsc;dmvsc;C:\Windows\System32\drivers\dmvsc.sys [2010-11-21 71168]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-9-11 111616]
S3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2014-2-28 452088]
S3 Intel® Capability Licensing Service TCP IP Interface;Intel® Capability Licensing Service TCP IP Interface;C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe [2013-5-11 822232]
S3 InvProtectDrv;InvProtectDrv;C:\Program Files (x86)\Invincea\Enterprise\X64\InvProtectDrv64.sys [2013-7-30 34824]
S3 InvProtectSvc;Invincea Enterprise Service;C:\Program Files (x86)\Invincea\Enterprise\X64\InvProtectSvc64.exe [2013-7-30 2947856]
S3 lvpepf64;Volume Adapter;C:\Windows\System32\drivers\lv302a64.sys [2014-4-22 15896]
S3 LVPr2M64;Logitech LVPr2M64 Driver;C:\Windows\System32\drivers\LVPr2M64.sys [2009-10-7 30232]
S3 LVRS64;Logitech RightSound Filter Driver;C:\Windows\System32\drivers\lvrs64.sys [2014-4-22 327576]
S3 LVUSBS64;Logitech USB Monitor Filter;C:\Windows\System32\drivers\LVUSBS64.sys [2008-7-26 50072]
S3 netvsc;netvsc;C:\Windows\System32\drivers\netvsc60.sys [2010-11-21 168448]
S3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2014-2-28 842312]
S3 SboxDrv;SboxDrv;C:\Program Files (x86)\Invincea\Enterprise\Sandbox\SboxDrv.sys [2013-7-30 202248]
S3 SboxSvc;SboxSvc;C:\Program Files (x86)\Invincea\Enterprise\Sandbox\SboxSvc.exe [2013-7-30 124616]
S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136]
S3 SynthVid;SynthVid;C:\Windows\System32\drivers\VMBusVideoM.sys [2010-11-21 22528]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2013-3-18 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2014-4-22 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
.
=============== Created Last 30 ================
.
2014-11-06 02:36:42    75888    ----a-w-    C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{B0F9473E-9669-4CE3-8EA5-D12B70FF276C}\offreg.dll
2014-10-13 22:56:07    --------    d-----w-    C:\Users\David_Dell\AppData\Local\Dell Edoc Viewer
2014-10-12 13:29:37    --------    d-sh--w-    C:\Users\David_Dell\AppData\Local\EmieUserList
2014-10-12 13:29:37    --------    d-sh--w-    C:\Users\David_Dell\AppData\Local\EmieSiteList
2014-10-12 13:04:51    --------    d-----w-    C:\Windows\System32\appmgmt
2014-10-12 13:00:06    122584    ----a-w-    C:\Windows\System32\drivers\48230029.sys
2014-10-11 22:03:06    122584    ----a-w-    C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-10-11 22:02:51    91352    ----a-w-    C:\Windows\System32\drivers\mbamchameleon.sys
2014-10-11 22:02:51    63704    ----a-w-    C:\Windows\System32\drivers\mwac.sys
2014-10-11 22:02:51    25816    ----a-w-    C:\Windows\System32\drivers\mbam.sys
2014-10-11 22:02:50    --------    d-----w-    C:\ProgramData\Malwarebytes
2014-10-11 22:02:50    --------    d-----w-    C:\Program Files (x86)\Malwarebytes Anti-Malware
2014-10-11 21:46:57    --------    d-----w-    C:\Users\David_Dell\AppData\Local\ElevatedDiagnostics
2014-10-11 21:43:46    --------    d-----w-    C:\Windows\pss
2014-10-11 19:08:33    11578928    ----a-w-    C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{B0F9473E-9669-4CE3-8EA5-D12B70FF276C}\mpengine.dll
.
==================== Find3M  ====================
.
2014-09-25 02:08:38    371712    ----a-w-    C:\Windows\System32\qdvd.dll
2014-09-25 01:40:50    519680    ----a-w-    C:\Windows\SysWow64\qdvd.dll
2014-09-24 01:07:06    71344    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-09-24 01:07:06    701104    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2014-09-15 13:06:02    278152    ----a-w-    C:\Windows\System32\MpSigStub.exe
2014-09-09 22:11:04    2048    ----a-w-    C:\Windows\System32\tzres.dll
2014-09-09 21:47:10    2048    ----a-w-    C:\Windows\SysWow64\tzres.dll
2014-09-05 02:10:43    578048    ----a-w-    C:\Windows\System32\aepdu.dll
2014-09-05 02:05:42    424448    ----a-w-    C:\Windows\System32\aeinv.dll
2014-09-02 19:55:28    487483    ----a-w-    C:\monitor.exe
2014-09-02 19:55:26    34244    ----a-w-    C:\monitorsvc.exe
2014-08-23 02:07:00    404480    ----a-w-    C:\Windows\System32\gdi32.dll
2014-08-23 01:45:55    311808    ----a-w-    C:\Windows\SysWow64\gdi32.dll
2014-08-23 00:59:01    3163648    ----a-w-    C:\Windows\System32\win32k.sys
2014-08-18 22:29:49    2724864    ----a-w-    C:\Windows\System32\mshtml.tlb
2014-08-18 22:29:35    4096    ----a-w-    C:\Windows\System32\ieetwcollectorres.dll
2014-08-18 22:19:53    5833728    ----a-w-    C:\Windows\System32\jscript9.dll
2014-08-18 22:15:34    547328    ----a-w-    C:\Windows\System32\vbscript.dll
2014-08-18 22:15:09    66048    ----a-w-    C:\Windows\System32\iesetup.dll
2014-08-18 22:14:38    48640    ----a-w-    C:\Windows\System32\ieetwproxystub.dll
2014-08-18 22:14:10    83968    ----a-w-    C:\Windows\System32\MshtmlDac.dll
2014-08-18 22:08:55    4232704    ----a-w-    C:\Windows\SysWow64\jscript9.dll
2014-08-18 22:03:47    139264    ----a-w-    C:\Windows\System32\ieUnatt.exe
2014-08-18 22:03:37    111616    ----a-w-    C:\Windows\System32\ieetwcollector.exe
2014-08-18 22:03:01    758272    ----a-w-    C:\Windows\System32\jscript9diag.dll
2014-08-18 21:57:44    2724864    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2014-08-18 21:56:17    940032    ----a-w-    C:\Windows\System32\MsSpellCheckingFacility.exe
2014-08-18 21:46:26    454656    ----a-w-    C:\Windows\SysWow64\vbscript.dll
2014-08-18 21:45:23    61952    ----a-w-    C:\Windows\SysWow64\iesetup.dll
2014-08-18 21:45:12    72704    ----a-w-    C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-08-18 21:44:44    51200    ----a-w-    C:\Windows\SysWow64\ieetwproxystub.dll
2014-08-18 21:44:09    61952    ----a-w-    C:\Windows\SysWow64\MshtmlDac.dll
2014-08-18 21:36:07    112128    ----a-w-    C:\Windows\SysWow64\ieUnatt.exe
2014-08-18 21:35:24    597504    ----a-w-    C:\Windows\SysWow64\jscript9diag.dll
2014-08-18 21:23:17    2104832    ----a-w-    C:\Windows\System32\inetcpl.cpl
2014-08-18 21:23:16    1249280    ----a-w-    C:\Windows\System32\mshtmlmedia.dll
2014-08-18 21:22:48    60416    ----a-w-    C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-08-18 21:15:13    2310656    ----a-w-    C:\Windows\System32\wininet.dll
2014-08-18 21:08:54    2014208    ----a-w-    C:\Windows\SysWow64\inetcpl.cpl
2014-08-18 21:07:44    1068032    ----a-w-    C:\Windows\SysWow64\mshtmlmedia.dll
2014-08-18 20:46:48    1812992    ----a-w-    C:\Windows\SysWow64\wininet.dll
2014-08-12 23:00:10    4575232    ----a-w-    C:\Windows\SysWow64\GPhotos.scr
2014-08-12 01:22:41    50976    ----a-w-    C:\Windows\System32\drivers\avgtpx64.sys
2014-04-23 00:16:08    1678013    ----a-w-    C:\Program Files\pc-decrapifier-2.3.1.exe
.
============= FINISH: 21:49:56.27 ===============

Attached File  attach.txt   13.48KB   0 downloads


Edited by Kepasa3, 09 November 2014 - 10:04 AM.


#3 HelpBot

HelpBot

    Bleepin' Binary Bot


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Posted 10 November 2014 - 10:20 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/554940 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.

    DDS.com Download Link
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#4 nasdaq

nasdaq

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Posted 12 November 2014 - 10:27 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

--RogueKiller--
  • Download & SAVE to your Desktop For 32bit system or For 64bit system
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+
=======

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===

Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.
To attach a file select the "More Reply Option" and follow the instructions.


Wait for further instructions.

#5 Kepasa3

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Posted 12 November 2014 - 06:37 PM

Thank you for your help.

Please find below the logs requested:

 

RKreport[1].txt from RogueKiller:

 

RogueKiller V10.0.5.0 (x64) [Nov 11 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Safe mode
User : David_Dell [Administrator]
Mode : Delete -- Date : 11/12/2014  18:27:33

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 28 ¤¤¤
[PUP] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run | vProt : "C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe"  -> Not selected
[PUP] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\ProtectMonitor (C:\monitorsvc.exe) -> Not selected
[PUP] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vToolbarUpdater18.1.9 (C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\ToolbarUpdater.exe) -> Not selected
[PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\ProtectMonitor (C:\monitorsvc.exe) -> Not selected
[PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\vToolbarUpdater18.1.9 (C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\ToolbarUpdater.exe) -> Not selected
[PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\ProtectMonitor (C:\monitorsvc.exe) -> Not selected
[PUP] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\vToolbarUpdater18.1.9 (C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\ToolbarUpdater.exe) -> Not selected
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-4277389849-1771327437-1623370104-1000\Software\Microsoft\Internet Explorer\Main | Start Page :
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-4277389849-1771327437-1623370104-1000\Software\Microsoft\Internet Explorer\Main | Start Page :
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters | DhcpNameServer : 72.0.144.129  -> Not selected
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 72.0.144.129  -> Not selected
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters | DhcpNameServer : 72.0.144.129  -> Not selected
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{AB3B2634-1E0A-47B2-AD1C-2E417DE1803F} | NameServer : 81.218.119.15,199.203.35.75  -> Not selected
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{AB3B2634-1E0A-47B2-AD1C-2E417DE1803F} | DhcpNameServer : 72.0.144.129  -> Not selected
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{AB3B2634-1E0A-47B2-AD1C-2E417DE1803F} | NameServer : 81.218.119.15,199.203.35.75  -> Not selected
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{AB3B2634-1E0A-47B2-AD1C-2E417DE1803F} | DhcpNameServer : 72.0.144.129  -> Not selected
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{AB3B2634-1E0A-47B2-AD1C-2E417DE1803F} | NameServer : 81.218.119.15,199.203.35.75  -> Not selected
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\Tcpip\Parameters\Interfaces\{AB3B2634-1E0A-47B2-AD1C-2E417DE1803F} | DhcpNameServer : 72.0.144.129  -> Not selected
[PUM.StartMenu] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0  -> Not selected
[PUM.StartMenu] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0  -> Not selected
[PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-4277389849-1771327437-1623370104-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0  -> Not selected
[PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-4277389849-1771327437-1623370104-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0  -> Not selected
[PUM.StartMenu] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0  -> Not selected
[PUM.StartMenu] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0  -> Not selected
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> Not selected
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> Not selected
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> Not selected
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> Not selected

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Not loaded [0xc000035f]) ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: ST1000DM003-1CH162 ATA Device +++++
--- User ---
[MBR] 2328839295a6d43395dcd0f9a8417fc9
[BSP] 41d53148435d654435b34c2e9ef62813 : HP MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 MB
1 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 81920 | Size: 10442 MB
2 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 21467136 | Size: 943386 MB
User = LL1 ... OK
User = LL2 ... OK

============================================
RKreport_SCN_11122014_182430.log

 

==========================================================================================================

FRST.txt log from Farbar Recovery Scan Tool (64 bit):

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 10-11-2014
Ran by David_Dell (administrator) on DAVID_DELL-PC on 12-11-2014 18:29:31
Running from C:\Users\David_Dell\Desktop\Test
Loaded Profile: David_Dell (Available profiles: David_Dell)
Platform: Windows 7 Professional Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11
Boot Mode: Safe Mode (minimal)
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Microsoft Corporation) C:\Windows\System32\dllhost.exe


==================== Registry (Whitelisted) ==================

(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)

HKLM\...\Run: [RtHDVCpl] => C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe [7202520 2013-08-19] (Realtek Semiconductor)
HKLM\...\Run: [RtHDVBg] => C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe [1321688 2013-07-29] (Realtek Semiconductor)
HKLM\...\Run: [CSFTrayApp] => C:\Program Files\Dell\Dell Data Protection\Client Security Framework\Dell.SecurityManager.SystrayApp.exe [232288 2014-03-10] ()
HKLM-x32\...\Run: [USB3MON] => C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe [292848 2013-04-26] (Intel Corporation)
HKLM-x32\...\Run: [Adobe ARM] => C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [959176 2014-08-21] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [AVG_UI] => C:\Program Files (x86)\AVG\AVG2014\avgui.exe [5187088 2014-08-11] (AVG Technologies CZ, s.r.o.)
HKLM-x32\...\Run: [iTunesHelper] => C:\Program Files (x86)\iTunes\iTunesHelper.exe [152392 2014-02-21] (Apple Inc.)
HKLM-x32\...\Run: [GrooveMonitor] => C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe [30040 2009-02-26] (Microsoft Corporation)
HKLM-x32\...\Run: [LogitechQuickCamRibbon] => C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe [2793304 2009-10-14] ()
HKLM-x32\...\Run: [EEventManager] => C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe [673616 2009-04-07] (SEIKO EPSON CORPORATION)
HKLM-x32\...\Run: [vProt] => C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe [2640408 2014-08-25] ()
HKLM-x32\...\Run: [SunJavaUpdateSched] => C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [256896 2014-07-11] (Oracle Corporation)
HKLM-x32\...\Run: [ospd_us_163] => [X]
HKLM\...\Winlogon: [Userinit] C:\Windows\system32\userinit.exe,C:\Program Files (x86)\Dell\Dell Data Protection\Security Tools Authentication\Bin\DPAgent.exe,
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKU\S-1-5-21-4277389849-1771327437-1623370104-1000\...\MountPoints2: {15ace2d6-ca88-11e3-bf6f-c81f6648ad80} - "E:\WD Drive Unlock.exe" autoplay=true
Lsa: [Notification Packages] DPPassFilter scecli
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
CHR HKU\S-1-5-21-4277389849-1771327437-1623370104-1000\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION

==================== Internet (Whitelisted) ====================

(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)

HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
SearchScopes: HKCU - {95B7759C-8C7F-4BF1-B163-73684A933233} URL = http://mysearch.avg.com/search?cid={40A454D5-8629-4DC8-AD95-2ADE30DDEF54}&mid=06c68189fc8547d29300195620ac4473-7771b4cb3136a0d522f24fbe14a4beedb9a4ce63&lang=en&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-24 19:23:49&v=18.1.6.542&pid=safeguard&sg=&sap=dsp&q={searchTerms}
BHO: Java™ Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
BHO-x32: Groove GFS Browser Helper -> {72853161-30C5-4D22-B7F9-0BBC1D38A37E} -> C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll (Microsoft Corporation)
BHO-x32: Java™ Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO-x32: Evernote extension -> {92EF2EAD-A7CE-4424-B0DB-499CF856608E} -> C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll (Evernote Corp., 305 Walnut Street, Redwood City, CA 94063)
BHO-x32: Java™ Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
Toolbar: HKLM-x32 - AVG SafeGuard toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG SafeGuard toolbar\18.1.9.799\AVG SafeGuard toolbar_toolbar.dll (AVG Secure Search)
Handler-x32: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
Handler-x32: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files (x86)\Common Files\AVG Secure Search\ViProtocolInstaller\18.1.9\ViProtocol.dll (AVG Secure Search)
Winsock: Catalog9 01 C:\Windows\system32\MyOSProtect.dll File Not found ()
Winsock: Catalog9 02 C:\Windows\system32\MyOSProtect.dll File Not found ()
Winsock: Catalog9 03 C:\Windows\system32\MyOSProtect.dll File Not found ()
Winsock: Catalog9 04 C:\Windows\system32\MyOSProtect.dll File Not found ()
Winsock: Catalog9 15 C:\Windows\system32\MyOSProtect.dll File Not found ()
Winsock: Catalog9-x64 01 C:\Windows\system32\MyOSProtect64.dll File Not found ()
Winsock: Catalog9-x64 02 C:\Windows\system32\MyOSProtect64.dll File Not found ()
Winsock: Catalog9-x64 03 C:\Windows\system32\MyOSProtect64.dll File Not found ()
Winsock: Catalog9-x64 04 C:\Windows\system32\MyOSProtect64.dll File Not found ()
Winsock: Catalog9-x64 15 C:\Windows\system32\MyOSProtect64.dll File Not found ()
Tcpip\Parameters: [DhcpNameServer] 72.0.144.129
Tcpip\..\Interfaces\{AB3B2634-1E0A-47B2-AD1C-2E417DE1803F}: [NameServer] 81.218.119.15,199.203.35.75

FireFox:
========
FF Plugin: @java.com/DTPlugin,version=10.55.2 -> C:\Program Files\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF Plugin: @java.com/JavaPlugin,version=10.55.2 -> C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @adobe.com/ShockwavePlayer -> C:\Windows\SysWOW64\Adobe\Director\np32dsw_1211151.dll (Adobe Systems, Inc.)
FF Plugin-x32: @Apple.com/iTunes,version=1.0 -> C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin-x32: @avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin -> C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\18.1.9\\npsitesafety.dll No File
FF Plugin-x32: @Google.com/GoogleEarthPlugin -> C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF Plugin-x32: @google.com/npPicasa3,version=3.0.0 -> C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll (Google, Inc.)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI ipt;version=4.0.5 -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll (Intel Corporation)
FF Plugin-x32: @intel-webapi.intel.com/Intel WebAPI updater -> C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll (Intel Corporation)
FF Plugin-x32: @java.com/DTPlugin,version=10.65.2 -> C:\Program Files (x86)\Java\jre7\bin\dtplugin\npDeployJava1.dll (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=10.65.2 -> C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.24.15\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: Adobe Reader -> C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF Plugin-x32: digitalpersona.com/ChromeDPAgent -> C:\Program Files (x86)\Dell\Dell Data Protection\Security Tools Authentication\Bin\BrowserExt\components\npChromeDPAgent.dll (DigitalPersona, Inc.)
FF HKLM-x32\...\Firefox\Extensions: [dpmaxz_ng@jetpack] - C:\Program Files (x86)\Dell\Dell Data Protection\Security Tools Authentication\Bin\BrowserExt\dpchrome
FF Extension: Dell Data Protection | Security Tools - C:\Program Files (x86)\Dell\Dell Data Protection\Security Tools Authentication\Bin\BrowserExt\dpchrome [2014-04-30]

Chrome:
=======
CHR HomePage: Default -> hxxp://mysearch.avg.com?cid={40A454D5-8629-4DC8-AD95-2ADE30DDEF54}&mid=06c68189fc8547d29300195620ac4473-7771b4cb3136a0d522f24fbe14a4beedb9a4ce63&lang=en&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-24 19:23:49&v=18.0.5.292&pid=safeguard&sg=&sap=hp
CHR StartupUrls: Default -> "hxxp://mysearch.avg.com?cid={40A454D5-8629-4DC8-AD95-2ADE30DDEF54}&mid=06c68189fc8547d29300195620ac4473-7771b4cb3136a0d522f24fbe14a4beedb9a4ce63&lang=en&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-24 19:23:49&v=18.0.5.292&pid=safeguard&sg=&sap=hp", "hxxp://mysearch.avg.com?cid={40A454D5-8629-4DC8-AD95-2ADE30DDEF54}&mid=06c68189fc8547d29300195620ac4473-7771b4cb3136a0d522f24fbe14a4beedb9a4ce63&lang=en&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-24 19:23:49&v=18.1.0.443&pid=safeguard&sg=&sap=hp"
CHR Profile: C:\Users\David_Dell\AppData\Local\Google\Chrome\User Data\Default
CHR Extension: (Dell Data Protection | Security Tools) - C:\Users\David_Dell\AppData\Local\Google\Chrome\User Data\Default\Extensions\ncffjdbbodifgldkcbhmiiljfcnbgjab [2014-04-30]
CHR HKLM-x32\...\Chrome\Extension: [ncffjdbbodifgldkcbhmiiljfcnbgjab] - C:\Program Files (x86)\Dell\Dell Data Protection\Security Tools Authentication\Bin\BrowserExt\dpchrome.crx [2014-02-10]

==================== Services (Whitelisted) =================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

S2 avgfws; C:\Program Files (x86)\AVG\AVG2014\avgfws.exe [1417160 2014-08-11] (AVG Technologies CZ, s.r.o.)
S2 AVGIDSAgent; C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe [3244048 2014-08-11] (AVG Technologies CZ, s.r.o.)
S2 avgwd; C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe [289328 2014-08-11] (AVG Technologies CZ, s.r.o.)
S2 DellMgmtAgent; C:\Program Files\Dell\Dell Data Protection\Client Security Framework\Dell.SecurityManager.exe [248160 2014-03-10] (Dell Inc.)
S2 DellMgmtLoader; C:\Program Files\Dell\Dell Data Protection\Client Security Framework\Dell.SecurityManager.Loader.exe [26464 2014-03-10] ()
S2 DellMgmtServer; C:\Program Files\Dell\Dell Data Protection\Client Security Framework\Dell.SecurityManager.MgmtServer.exe [33632 2014-03-10] (Dell, Inc.)
S2 DpHost; C:\Program Files\Dell\Dell Data Protection\Security Tools\Authentication\Bin\DpHostW.exe [472912 2014-02-19] (DigitalPersona, Inc.)
S2 Intel® Capability Licensing Service Interface; C:\Program Files\Intel\iCLS Client\HeciServer.exe [733696 2013-05-11] (Intel® Corporation) [File not signed]
S3 Intel® Capability Licensing Service TCP IP Interface; C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe [822232 2013-05-11] (Intel® Corporation)
S3 InvProtectSvc; C:\Program Files (x86)\Invincea\Enterprise\X64\InvProtectSvc64.exe [2947856 2013-07-30] (Invincea, Inc.)
S2 jhi_service; C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe [169432 2013-08-21] (Intel Corporation)
S2 ProtectMonitor; C:\monitorsvc.exe [34244 2014-09-02] () [File not signed] <==== ATTENTION
S3 SboxSvc; C:\Program Files (x86)\Invincea\Enterprise\Sandbox\SboxSvc.exe [124616 2013-07-30] ()
S2 tcsd_win32.exe; C:\Program Files\Dell\Dell Data Protection\Drivers\TSS\bin\tcsd_win32.exe [1636352 2012-12-10] (Security Innovation, Inc.) [File not signed]
S2 valWBFPolicyService; C:\Windows\system32\valWBFPolicyService.exe [35328 2013-10-09] (Validity Sensors, Inc.) [File not signed]
S2 vToolbarUpdater18.1.9; C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\ToolbarUpdater.exe [1820184 2014-08-11] (AVG Secure Search)

==================== Drivers (Whitelisted) ====================

(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)

S1 Avgdiska; C:\Windows\System32\DRIVERS\avgdiska.sys [152344 2014-06-30] (AVG Technologies CZ, s.r.o.)
S1 Avgfwfd; C:\Windows\System32\DRIVERS\avgfwd6a.sys [57144 2013-09-26] (AVG Technologies CZ, s.r.o.)
S1 AVGIDSDriver; C:\Windows\System32\DRIVERS\avgidsdrivera.sys [242968 2014-06-17] (AVG Technologies CZ, s.r.o.)
R0 AVGIDSHA; C:\Windows\System32\DRIVERS\avgidsha.sys [190744 2014-06-17] (AVG Technologies CZ, s.r.o.)
S1 Avgldx64; C:\Windows\System32\DRIVERS\avgldx64.sys [235800 2014-06-17] (AVG Technologies CZ, s.r.o.)
R0 Avgloga; C:\Windows\System32\DRIVERS\avgloga.sys [328984 2014-06-17] (AVG Technologies CZ, s.r.o.)
R0 Avgmfx64; C:\Windows\System32\DRIVERS\avgmfx64.sys [123672 2014-06-17] (AVG Technologies CZ, s.r.o.)
R0 Avgrkx64; C:\Windows\System32\DRIVERS\avgrkx64.sys [31512 2014-06-17] (AVG Technologies CZ, s.r.o.)
S1 Avgtdia; C:\Windows\System32\DRIVERS\avgtdia.sys [269080 2014-06-17] (AVG Technologies CZ, s.r.o.)
R1 avgtp; C:\Windows\system32\drivers\avgtpx64.sys [50976 2014-08-11] (AVG Technologies)
R0 CredFltL; C:\Windows\System32\DRIVERS\CredFltL.sys [37120 2014-03-10] ()
S3 IntcAzAudAddService; C:\Windows\System32\drivers\RTDVHD64.sys [2192088 2013-08-23] (Realtek Semiconductor Corp.)
S3 InvProtectDrv; C:\Program Files (x86)\Invincea\Enterprise\X64\InvProtectDrv64.sys [34824 2013-07-30] ()
S3 LVPr2M64; C:\Windows\System32\DRIVERS\LVPr2M64.sys [30232 2009-10-07] ()
S3 LVPr2Mon; C:\Windows\System32\DRIVERS\LVPr2M64.sys [30232 2009-10-07] ()
R3 MEIx64; C:\Windows\System32\DRIVERS\TeeDriverx64.sys [99288 2013-08-21] (Intel Corporation)
S3 SboxDrv; C:\Program Files (x86)\Invincea\Enterprise\Sandbox\SboxDrv.sys [202248 2013-07-30] ()
R0 SEDFilter; C:\Windows\System32\DRIVERS\SEDFilter.sys [61184 2014-03-10] (Dell Inc.)
U3 TrueSight; C:\Windows\System32\drivers\TrueSight.sys [37624 2014-11-12] ()

==================== NetSvcs (Whitelisted) ===================

(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)


==================== One Month Created Files and Folders ========

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-11-12 18:29 - 2014-11-12 18:29 - 00000000 ____D () C:\FRST
2014-11-12 18:28 - 2014-11-12 18:29 - 00000000 ____D () C:\Users\David_Dell\Desktop\Test
2014-11-12 18:28 - 2014-11-12 18:28 - 00005900 _____ () C:\Users\David_Dell\Desktop\RKreport_DEL_11122014_182733.log
2014-11-12 18:21 - 2014-11-12 18:21 - 00037624 _____ () C:\Windows\system32\Drivers\TrueSight.sys
2014-11-12 18:21 - 2014-11-12 18:21 - 00000000 ____D () C:\ProgramData\RogueKiller
2014-11-12 18:15 - 2014-11-12 18:15 - 17528920 _____ () C:\Users\David_Dell\Desktop\RogueKillerX64.exe
2014-11-07 20:13 - 2014-11-07 20:13 - 00000000 ____D () C:\Users\David_Dell\AppData\Local\Dell
2014-10-13 17:56 - 2014-10-13 17:56 - 00000000 ____D () C:\Users\David_Dell\AppData\Local\Dell Edoc Viewer

==================== One Month Modified Files and Folders =======

(If an entry is included in the fixlist, the file\folder will be moved.)

2014-11-12 18:21 - 2009-07-14 00:13 - 00781790 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-11-11 18:33 - 2014-10-12 08:14 - 00016013 _____ () C:\Users\David_Dell\Desktop\dds.txt
2014-11-11 18:33 - 2014-10-12 08:14 - 00014053 _____ () C:\Users\David_Dell\Desktop\attach.txt
2014-11-09 10:25 - 2014-02-28 11:02 - 01560969 _____ () C:\Windows\WindowsUpdate.log
2014-11-07 20:13 - 2014-02-28 09:12 - 00000000 ____D () C:\ProgramData\Dell
2014-11-06 18:24 - 2014-10-11 17:03 - 00122584 _____ (Malwarebytes Corporation) C:\Windows\system32\Drivers\MBAMSwissArmy.sys
2014-10-13 18:17 - 2010-11-20 22:47 - 00237994 _____ () C:\Windows\PFRO.log
2014-10-13 18:15 - 2014-10-11 16:43 - 00000000 ____D () C:\Windows\pss
2014-10-13 18:15 - 2014-04-30 18:33 - 00131072 ___SH () C:\CredSED.dat
2014-10-13 18:13 - 2009-07-14 00:08 - 00032642 _____ () C:\Windows\Tasks\SCHEDLGU.TXT
2014-10-13 18:13 - 2009-07-14 00:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-10-13 18:13 - 2009-07-13 23:51 - 00051185 _____ () C:\Windows\setupact.log

Some content of TEMP:
====================
C:\Users\David_Dell\AppData\Local\Temp\dllnt_dump.dll
C:\Users\David_Dell\AppData\Local\Temp\GLF6AC9.EXE
C:\Users\David_Dell\AppData\Local\Temp\jre-7u65-windows-i586-iftw.exe
C:\Users\David_Dell\AppData\Local\Temp\msvcp110.dll
C:\Users\David_Dell\AppData\Local\Temp\msvcr110.dll
C:\Users\David_Dell\AppData\Local\Temp\ose00000.exe
C:\Users\David_Dell\AppData\Local\Temp\pc-decrapifier.exe
C:\Users\David_Dell\AppData\Local\Temp\PmbPortable.exe
C:\Users\David_Dell\AppData\Local\Temp\SpOrder.dll
C:\Users\David_Dell\AppData\Local\Temp\sqlite3.dll
C:\Users\David_Dell\AppData\Local\Temp\_isABF7.exe
C:\Users\David_Dell\AppData\Local\Temp\_isFDCE.exe


==================== Bamital & volsnap Check =================

(There is no automatic fix for files that do not pass verification.)

C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed


LastRegBack: 2014-10-06 18:31

==================== End Of Log ============================

 

Addition.txt log is attached below.

 

Thank you for your suport.

Attached Files



#6 nasdaq

nasdaq

  • Malware Response Team
  • 39,903 posts
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  • Gender:Male
  • Location:Montreal, QC. Canada
  • Local time:04:05 AM

Posted 13 November 2014 - 08:56 AM

Run this tool to clean your Temporary files/Folders.

Download TFC to your desktop
  • Close any open windows.
  • Double click the TFC icon to run the program.
  • TFC will close all open programs itself in order to run.
  • Click the Start button to begin the process.
  • Allow TFC to run uninterrupted, it should not take long to finish.
  • Once it's finished, click OK to reboot.
  • If it does not reboot, reboot your system manually.

  • ===

    Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
    start
    
    HKLM-x32\...\Run: [vProt] => C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe [2640408 2014-08-25] ()
    HKLM-x32\...\Run: [ospd_us_163] => [X]
    GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
    CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
    CHR HKU\S-1-5-21-4277389849-1771327437-1623370104-1000\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
    SearchScopes: HKCU - {95B7759C-8C7F-4BF1-B163-73684A933233} URL = http://mysearch.avg.com/search?cid={40A454D5-8629-4DC8-AD95-2ADE30DDEF54}&mid=06c68189fc8547d29300195620ac4473-7771b4cb3136a0d522f24fbe14a4beedb9a4ce63&lang=en&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-24 19:23:49&v=18.1.6.542&pid=safeguard&sg=&sap=dsp&q={searchTerms}
    Winsock: Catalog9 01 C:\Windows\system32\MyOSProtect.dll File Not found ()
    Winsock: Catalog9 02 C:\Windows\system32\MyOSProtect.dll File Not found ()
    Winsock: Catalog9 03 C:\Windows\system32\MyOSProtect.dll File Not found ()
    Winsock: Catalog9 04 C:\Windows\system32\MyOSProtect.dll File Not found ()
    Winsock: Catalog9 15 C:\Windows\system32\MyOSProtect.dll File Not found ()
    Winsock: Catalog9-x64 01 C:\Windows\system32\MyOSProtect64.dll File Not found ()
    Winsock: Catalog9-x64 02 C:\Windows\system32\MyOSProtect64.dll File Not found ()
    Winsock: Catalog9-x64 03 C:\Windows\system32\MyOSProtect64.dll File Not found ()
    Winsock: Catalog9-x64 04 C:\Windows\system32\MyOSProtect64.dll File Not found ()
    Winsock: Catalog9-x64 15 C:\Windows\system32\MyOSProtect64.dll File Not found ()
    FF Plugin: @microsoft.com/GENUINE -> disabled No File
    FF Plugin-x32: @avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin -> C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\18.1.9\\npsitesafety.dll No File
    FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
    CHR HomePage: Default -> hxxp://mysearch.avg.com?cid={40A454D5-8629-4DC8-AD95-2ADE30DDEF54}&mid=06c68189fc8547d29300195620ac4473-7771b4cb3136a0d522f24fbe14a4beedb9a4ce63&lang=en&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-24 19:23:49&v=18.0.5.292&pid=safeguard&sg=&sap=hp
    CHR StartupUrls: Default -> "hxxp://mysearch.avg.com?cid={40A454D5-8629-4DC8-AD95-2ADE30DDEF54}&mid=06c68189fc8547d29300195620ac4473-7771b4cb3136a0d522f24fbe14a4beedb9a4ce63&lang=en&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-24 19:23:49&v=18.0.5.292&pid=safeguard&sg=&sap=hp", "hxxp://mysearch.avg.com?cid={40A454D5-8629-4DC8-AD95-2ADE30DDEF54}&mid=06c68189fc8547d29300195620ac4473-7771b4cb3136a0d522f24fbe14a4beedb9a4ce63&lang=en&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-24 19:23:49&v=18.1.0.443&pid=safeguard&sg=&sap=hp"
    S2 ProtectMonitor; C:\monitorsvc.exe [34244 2014-09-02] () [File not signed] <==== ATTENTION
    S2 vToolbarUpdater18.1.9; C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\ToolbarUpdater.exe [1820184 2014-08-11] (AVG Secure Search)
    Task: {56A4E7DD-2734-4C23-8A6E-090A7242E02F} - System32\Tasks\LaunchSignup => C:\Program Files (x86)\MyPC Backup\Signup Wizard.exe <==== ATTENTION
    AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3204
    AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3247
    AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3348
    
    End
    
    Save the files as fixlist.txt into the same folder as FRST

    Run FRST and click Fix only once and wait.

    Restart the computer normally to reset the registry.

    The tool will create a log Fixlog.txt please post it to your reply.
    ===

    How is the computer running now?


#7 Kepasa3

Kepasa3
  • Topic Starter

  • Members
  • 5 posts
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  • Local time:03:05 AM

Posted 13 November 2014 - 11:20 PM

Thank you - I was able to reboot in regular mode & Windows 7 has not shut down itself yet [previously within 30sec to a minute, the shutdown was automatic]
The computer seems extremely slow though.

 

Here is the fixlog you requested:

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 10-11-2014
Ran by David_Dell at 2014-11-13 22:25:34 Run:1
Running from C:\Users\David_Dell\Desktop\Test
Loaded Profile: David_Dell (Available profiles: David_Dell)
Boot Mode: Safe Mode (minimal)
==============================================
 
Content of fixlist:
*****************
start
 
HKLM-x32\...\Run: [vProt] => C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe [2640408 2014-08-25] ()
HKLM-x32\...\Run: [ospd_us_163] => [X]
GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
CHR HKU\S-1-5-21-4277389849-1771327437-1623370104-1000\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
SearchScopes: HKCU - {95B7759C-8C7F-4BF1-B163-73684A933233} URL = http://mysearch.avg.com/search?cid={40A454D5-8629-4DC8-AD95-2ADE30DDEF54}&mid=06c68189fc8547d29300195620ac4473-7771b4cb3136a0d522f24fbe14a4beedb9a4ce63&lang=en&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-24 19:23:49&v=18.1.6.542&pid=safeguard&sg=&sap=dsp&q={searchTerms}
Winsock: Catalog9 01 C:\Windows\system32\MyOSProtect.dll File Not found ()
Winsock: Catalog9 02 C:\Windows\system32\MyOSProtect.dll File Not found ()
Winsock: Catalog9 03 C:\Windows\system32\MyOSProtect.dll File Not found ()
Winsock: Catalog9 04 C:\Windows\system32\MyOSProtect.dll File Not found ()
Winsock: Catalog9 15 C:\Windows\system32\MyOSProtect.dll File Not found ()
Winsock: Catalog9-x64 01 C:\Windows\system32\MyOSProtect64.dll File Not found ()
Winsock: Catalog9-x64 02 C:\Windows\system32\MyOSProtect64.dll File Not found ()
Winsock: Catalog9-x64 03 C:\Windows\system32\MyOSProtect64.dll File Not found ()
Winsock: Catalog9-x64 04 C:\Windows\system32\MyOSProtect64.dll File Not found ()
Winsock: Catalog9-x64 15 C:\Windows\system32\MyOSProtect64.dll File Not found ()
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin-x32: @avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin -> C:\Program Files (x86)\Common Files\AVG Secure Search\SiteSafetyInstaller\18.1.9\\npsitesafety.dll No File
FF Plugin-x32: @microsoft.com/GENUINE -> disabled No File
CHR HomePage: Default -> hxxp://mysearch.avg.com?cid={40A454D5-8629-4DC8-AD95-2ADE30DDEF54}&mid=06c68189fc8547d29300195620ac4473-7771b4cb3136a0d522f24fbe14a4beedb9a4ce63&lang=en&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-24 19:23:49&v=18.0.5.292&pid=safeguard&sg=&sap=hp
CHR StartupUrls: Default -> "hxxp://mysearch.avg.com?cid={40A454D5-8629-4DC8-AD95-2ADE30DDEF54}&mid=06c68189fc8547d29300195620ac4473-7771b4cb3136a0d522f24fbe14a4beedb9a4ce63&lang=en&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-24 19:23:49&v=18.0.5.292&pid=safeguard&sg=&sap=hp", "hxxp://mysearch.avg.com?cid={40A454D5-8629-4DC8-AD95-2ADE30DDEF54}&mid=06c68189fc8547d29300195620ac4473-7771b4cb3136a0d522f24fbe14a4beedb9a4ce63&lang=en&ds=AVG&coid=avgtbavg&cmpid=&pr=fr&d=2014-04-24 19:23:49&v=18.1.0.443&pid=safeguard&sg=&sap=hp"
S2 ProtectMonitor; C:\monitorsvc.exe [34244 2014-09-02] () [File not signed] <==== ATTENTION
S2 vToolbarUpdater18.1.9; C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\18.1.9\ToolbarUpdater.exe [1820184 2014-08-11] (AVG Secure Search)
Task: {56A4E7DD-2734-4C23-8A6E-090A7242E02F} - System32\Tasks\LaunchSignup => C:\Program Files (x86)\MyPC Backup\Signup Wizard.exe <==== ATTENTION
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3204
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3247
AlternateDataStreams: C:\Windows\SysWOW64\MSIHANDLE:3348
 
End
*****************
 
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\vProt => value deleted successfully.
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ospd_us_163 => value deleted successfully.
C:\Windows\system32\GroupPolicy\Machine => Moved successfully.
C:\Windows\system32\GroupPolicy\GPT.ini => Moved successfully.
"HKLM\SOFTWARE\Policies\Google" => Key deleted successfully.
"HKU\S-1-5-21-4277389849-1771327437-1623370104-1000\SOFTWARE\Policies\Google" => Key deleted successfully.
"HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}" => Key deleted successfully.
"HKCR\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}" => Key not found.
Winsock: Catalog entry 000000000001 => Deleted successfully.
Winsock: Catalog entry 000000000002 => Deleted successfully.
Winsock: Catalog entry 000000000003 => Deleted successfully.
Winsock: Catalog entry 000000000004 => Deleted successfully.
Winsock: Catalog entry 000000000015 => Deleted successfully.
Winsock: Catalog entry 000000000001 => Deleted successfully.
Winsock: Catalog entry 000000000002 => Deleted successfully.
Winsock: Catalog entry 000000000003 => Deleted successfully.
Winsock: Catalog entry 000000000004 => Deleted successfully.
Winsock: Catalog entry 000000000015 => Deleted successfully.
"HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE" => Key deleted successfully.
"HKLM\Software\Wow6432Node\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin" => Key deleted successfully.
"HKLM\Software\Wow6432Node\MozillaPlugins\@microsoft.com/GENUINE" => Key deleted successfully.
Chrome HomePage deleted successfully.
Chrome StartupUrls deleted successfully.
ProtectMonitor => Service deleted successfully.
vToolbarUpdater18.1.9 => Service deleted successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{56A4E7DD-2734-4C23-8A6E-090A7242E02F}" => Key deleted successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{56A4E7DD-2734-4C23-8A6E-090A7242E02F}" => Key deleted successfully.
C:\Windows\System32\Tasks\LaunchSignup => Moved successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\LaunchSignup" => Key deleted successfully.
C:\Windows\SysWOW64\MSIHANDLE => ":3204" ADS removed successfully.
C:\Windows\SysWOW64\MSIHANDLE => ":3247" ADS removed successfully.
C:\Windows\SysWOW64\MSIHANDLE => ":3348" ADS removed successfully.
 
 
The system needed a reboot. 
 
==== End of Fixlog ====


#8 nasdaq

nasdaq

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Posted 14 November 2014 - 10:13 AM

Restore you Windows 7 to the Last good configuration
Follow the instructions on this page.

http://windows.microsoft.com/en-ca/windows/using-last-known-good-configuration#1TC=windows-7
<<<>>>


Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
p.s.
If the SecurityCheck program fails to run for any reason, run it as an Administrator.

If the site is busy or not available use this mirror site:
http://www.bleepingcomputer.com/download/securitycheck/

How is the computer running now?

#9 Kepasa3

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Posted 15 November 2014 - 09:04 AM

It seems better now after following your instructions.  Thank you.

 

Here is the checkup.txt log results:

 

Results of screen317's Security Check version 0.99.89  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
AVG AntiVirus Free Edition 2014   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 Java 7 Update 71  
 Java version out of Date! 
 Adobe Reader XI  
 Google Chrome 37.0.2062.120  
 Google Chrome 37.0.2062.124  
````````Process Check: objlist.exe by Laurent````````  
 AVG avgwdsvc.exe 
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 1% 
````````````````````End of Log`````````````````````` 
 
Thank you.


#10 nasdaq

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Posted 15 November 2014 - 10:13 AM

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
The latest version is Java 8 Update 25.

You can manually check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

Be careful not to install malware posing as Java update!
Important read this blog.
http://blog.trendmicro.com/trendlabs-security-intelligence/malware-poses-as-an-update-for-java-0-day-fix/

Quoted from the page.
"In light of the recent events surrounding Java, users must seriously consider their use of Java. Do they really need it? If yes, make sure that users follow the steps we recommended and get the security update directly from the official oracle website." at:
http://www.oracle.com/technetwork/java/javase/downloads/index.html

How to disable Java in your browsers
http://www.infoworld.com/t/web-browsers/how-disable-java-in-your-browsers-210882


If present remove the old version(s) of Java using the Add/Remove Programs applet.

Java 7 Update 71

===

If all is well.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#11 nasdaq

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Posted 21 November 2014 - 09:22 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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