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Malware turning firewall off, certificate warnings, compromised PC?


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#1 Spindle123

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Posted 05 November 2014 - 06:15 PM

As in introduction, I'm a casual computer user. I don't know much about technology, but I've noticed these forums bring a lot of help. And I really need it, I'm kind of panicked and have no informed perspective, no inkling of what to do next. a huge thank you to anybody who reviews this. 

 
Have an HP Pavilion quad core with*I believe*eight GB of memory. it is a desktop PC, It has windows 8. I will be happy to provide any more information as needed.
 
So it all started with downloading a version of Photoshop someone confirmed that worked. Bad idea. Normally I'm not that naive. I already had McAfee and avast antivirus installed. 
 
It was a really tempting offer. After I clicked the link , the problem began and inflated. 
It immediately confirmed it as malicious, and I x-ed out.
 
This is where I consider The issue from, I don't think there's anything else I've done to cause this.
 
Suddenly, I began getting certificate warnings in iTunes, Google Chrome, Internet explorer, you name it. This had never happened to me on the computer before. I can only remember one instance where the URL was suspicious, but it normally wasn't. I even got messages that somebody was connecting to my network/computer, or something similar, via MacFee.
 
There were also times where I would be browsing the Internet, and my click be directed to a random pop up that came out of nowhere. I noticed that my mouse lagged; I read that could be evidence of attempt to control your computer? When I turned my Internet off, it would stop.
 
McAfee also told me that I had 3000 or 8000 attempts on my computer or something, so that completely freaked me out.
 
At first I thought this problem was limited to the browser I was using, so I uninstalled Google Chrome. Later on, it's shortcut kept popping up on my desktop despite me removing it. This caused me to delete leftover files of it, and it's popping up stopped.
 
Later, cue McAfee and Avast saying they have quarantined Trojans.
 
I would always click for them to completely destroy it, but nothing would ever happen.
A little later, I even had the commands window open and quickly close by itself. 
 
Eventually, things faded out, certificate warnings, random pop ups, and all. I thought I was being paranoid since nothing else happenned after the quarantines. 
 
I purposely disconnected from the Internet when I wasnt browsing because I was afraid. 
Around that time, I attempted to place the incident out of my head, if it would let me.
 
I downloaded Malwarebytes and hope that would also help, but I'm not really sure if it did. I also changed settings in Internet explorer to where it would stop displaying that warning about "hackers". Things were okay for about a week.
 
Flash forward to today, my firewalls all turned themselves off, and I couldn't turn them on. This happened as soon as the computer got up and running.
 
before this, I could've chalked of the entire thing up to malware, but. 
 
Now this whole problem never really affected my computer's performance. I just got this computer, and spent my last of my money on it as a student, so it kind of pushed me to do a full restore on my computer this evening.
 
I figured if clicking the wrong thing got it on there, there's a chance that doing the full restore would get it off...
 
This entire thing has pushed me not to use something I spent a large portion of my money on. This has been going on for about a month or so, I've been afraid to touch it most days. 
 
If this restore doesn't do it, I'm not sure what I would do. When I downloaded avast for the first time on this PC, it didn't even give me a 30 trial like it normally does- it only gave me three days for some strange reason. I am willing to buy an antivirus once I earn more money.
 
I'm sort of at my wits end, and I'm kicking myself for being careless, and not being tech savvy to get myself out of it.
 
Does anybody have any advice?
 there was nothing terribly sensitive I did on the computer, as it was new, and as soon as I noticed the problems, I was afraid to do too much on it. 
 
as I said, I can provide any more information needed, and thanks again for anybody who takes time to read this! I am very panicked about this entire situation.

 



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#2 HelpBot

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Posted 10 November 2014 - 06:20 PM

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Posted 15 November 2014 - 06:20 PM

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