Welcome to BC!
You have your hands full there!
My instinct says you can save this computer without reinstalling Windows, or at least it is too early in the process to decide really. But that being said, let me ask you: Do you have your Windows disk just in case?
I'm sure SP2 can solve this
Installing SP2 on an infected machine is not going to solve anything, it is not going to install properly, as you have found out.
You need to get help from the experts here in the HiJackThis forum, but it sounds like in order to get to that point we have some work to do.
Temporarily disconnect this machine from the internet.
Go to Start > Control Panel > Add/Remove Programs
and uninstall BraveSentry. Like you mentioned, this is considered a Rogue program on the list of Rogue programs found HERE
I would also probably uninstall Norton, as apparently it has become corrupted. You can reinstall Norton after cleaning up the machine.
Also, study each entry in the Add/Remove Programs panel and remove any others that don't belong.
Boot into safe mode by hitting the F8 key repeatedly at bootup, and choose Safe Mode
from the booting options list you will be presented with.
Run your Ad-Aware and Spybot in Safe Mode, rebooting into safe mode inbetween. In fact, it may not be a bad idea to run them several times this way.
Follow the instructions in the BC tutorial on how to remove Surf Side Kick 3 found HERE
Follow the instructions for posting a HiJackThis log found below:FIRST
Read the Preparation Guide found HERE
. It is very important
that you follow ALL of the instructions found within. (There are many important steps in this guide that may clean your computer.) NEXT
Post your system information along with a brief description of the problems you are having, and your HJT log in the HJT forum found HERE
NOTE: Please, after you post your HJT log DO NOT make another post in the HJT forum until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post there will be 1 reply. The team member glancing over the replies might think someone is already helping you out and will not respond. So, just make your post and let it sit there until a team member responds. The volunteers who work that forum are very busy, so please be patient and wait. It can sometimes take a few days for a response. If after 5 days you still have gotten no response, then post a link to your HJT log HERE.FINALLY
If, after finishing your work with the folks at the HJT forum you have issues with Windows related to the removal of the infection, then come to the other forums and let us help you get your computer back to normal.
You are in good hands! Good luck!
Edited by Albert Frankenstein, 14 June 2006 - 02:43 PM.